Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1836 Showing 36,701-36,720 of 38,733 reviews
  • Rated 3 out of 5 stars

    WORD

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like the new way it saves documents. It's confusing. I wish WORD would go back to the previous version of saving documents.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Haven’t been a big fan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if I am happy with this or not, have always used a different brand so I am still getting used to this program that came with my laptop

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Install Help?

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give it more stars if i could use it. Should’ve came with a guide book of some sort.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Privacy Concerns

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend buying this Microsoft Product Key. Instead, go to Microsoft's website and purchase it there. When you buy this card you are forced to swipe a credit card for auto-renewal which you have to go online or call to cancel. The auto-renewal is NOT through Microsoft, you are committing to renew through Best Buy with the disclaimer that the price can change. Also, they have stored my credit card information and I cannot delete it myself so I have to call them and have them do it. I specifically asked the cashier if the renewal was through Microsoft or Best Buy and was told that it was Microsoft. So I recommend Office 365 but not these Product Keys that are sold by Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    365 for MAC

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software does not work `as well on the MAC as it does on my Dell PC I do not know if the problem is 365 or MAC.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I did not use this as much as I had anticipated.

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I canceled this program because I did not use it as much as I thought I would. It was due to a life style change.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It does not work for !

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The seller in the best buy shop told me the program could be installed in the ipad mini I that bought there. But it was not true. So I can not review this product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Lost Leader

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows technical support is confused about their own products and most confused how to remedy short comings in their systems. For years now they insist in sending me verifications to a no longer valid email address. The system itself is very possessive and constantly ask me to validate my credentials due to security reasons.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    i bought a laptop, which is good, i also bough off

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The office I bought with my computer does not work, I am planning to returning it because I cant seem to use it. I don't think they registered it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was never activated before shipment. Now corporate Best Buy is throwing me from department to department and have yet to solve my issue.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft subscription

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive and you have to renew every year, not happy about that.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not great experience

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What should of been easy and took nomore than 5-10 minutes was not and took longer. Actually never got it installed.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Tiara,

      Thanks for sharing your review. We would love to help you with your installation. Please reach out to our Customer Support Team for help here: https://support.microsoft.com/en-us/contactus/.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 1 out of 5 stars

    Retired Architect

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is not working correctly. Word docs typing jumps around. I am very unhappy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Microsoft 365

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not activate this as it was only for 3 months. Do not enough to subscribe on a monthly basis

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    1 year of office 365

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to go with new computer for college student. Only thing is I was disappointed that it has to be renewed annually. I guess that's the new way.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Office in emoji language

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use office every day but found this version harder to get started with. There are so many symbols with no categories to guide you.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey MsJM,

      If you're still experiencing some frustrations adjusting to Office 365, check out our Training Center: https://support.office.com/office-training-center

      We hope that helps!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    extra $$$

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should be free w laptop purchase. What happened to those days?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Too complicated to sign in to Office.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way to complicated to sign in to Microsoft Office. I don’t know if I’m still properly signed in!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    365

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Handy programs but should be at least a year subscipition or more since you bought a new computer/laptop

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I remember when....

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office is great program the only reason it's not getting a 5 star is I remember when you bought a program and it was yours not this yearly renewal

    I would recommend this to a friend