Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1838 Showing 36,741-36,760 of 38,733 reviews
  • Rated 3 out of 5 stars

    Found a free version that's just as good

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I thought I needed it. Turns out there was something free that works exactly the same.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It's free if you look first!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't have spent the extra money on this had I known my college was offering it for FREE! A week later my company ALSO had a version for free as week.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    First tried installing using the trial version

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The trial system was so convoluted that it took 3 times to get a working Microsoft Office account to validate the trial. In addition, it corrupted my XBox Live Account by somehow tying them together. I am currently still using a Trial Account on my Dell laptop but I simply used the same XBox Live account to register it. Unfortunately, I can not really tell you more than Microsoft considers Offce a service and not a product anymore.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not use

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t download it and requested a refund, which waiting for.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Over priced but it is MS

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works as designed however the price is nuts in my opinion. I think I may find an alternative in a year....

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Hitch,

      Thanks for sharing your review. We're glad to hear that Office 365 Personal is working for you. If you need anything feel free to reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Can't live without this

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But am disappointed we have to pay annually to keep using this software. What happened to those old days when you just paid for it one time??

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pricy

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but should not come with auto renew. At least should be worth 6 months subscription with the price

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Rip off

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft should charge by how much I use the program instead of a 12 month subscription. Especially since I only use it about 4 times a year. I used to be able to just pay a one time fee. Now they make you pay annually. They know that they hold a monopoly.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. We appreciate your feedback and we'll pass it along for you. If you are looking for a one-time purchase option you will want to check out our Office 2019 products.

      Hope that helps,

      Nelson
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Dissatisfied

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant get it to upload properly i keep getting an error message

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Look for other, better options

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just weird. Hard to get, hard to install and still not right. Wish I had not purchased.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I have not got any email

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t got any email ftp subscribe for Microsoft 365

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Installed with just some snags. Runs poorly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know if it's my 1 year old MacBook Pro or the Office suite but it runs very slowly on my machine. Opens slowly, e.g., 30-60 seconds to open when no other apps are running. Frequently stalls and I have to wait for the color wheel to spin away for up to a minute. Seizes up and "closes unexpectedly" several times a week. Preview year's subscription had the same problems and neither Microsoft or Apple has ever been able to resolve it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still not sure about this...have had a little trouble using it..could be Iam using a Dell Computer that Iam not used too.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there Mabi,

      We'd love to help you get started. Check out our Office tips and tricks page here: https://aka.ms/AA4r1mp.

      If you need more help you can always reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Have a great one,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    It froze at critical time, I lost my application!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It froze at critical time, I lost my application files and have to buy Office 2011 to continue my application. I have no choice but to hate this product!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Lois267, Please contact Microsoft directly so we can assist you with your installation and setup of Office 365 at: https://support.office.com/ At this site you can even request a call from us to assist you. We apologize for any frustration this has cause and hope this was helpful to you. Microsoft

  • Rated 1 out of 5 stars

    365

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy this with a computer that I had to return and the process was awful.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Subscription???

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What ever happen to buying the software and installing it yourself? Not to excited about subscriptions To get the newest version of the software

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Installation was nightmare.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible experience. Caused me to have to repurchase for different computer. Support terrible. Beware! Should file class action lawsuit.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good product. Hate subscription

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is really good, but just not excited that you have to have a subscription now vs just buying.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unable to upload at this time

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can I get this program to load up. I downloaded the file but a message of incompletion came up.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Office subscriptions are annoying

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good product, but I hate that it's a subscription.

    No, I would not recommend this to a friend