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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1839 Showing 36,761-36,780 of 38,733 reviews
  • Rated 2 out of 5 stars

    OK. But Hate to Have to Renew Once a Year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still ticked off that I must purchase a subscription once a year. Used to be that a license was good for a lifetime.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Same ole Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new outlook interface is not as user friendly as I would like, but overall the programs work and office is office so it does what I need.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless Software

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this software. It did not work with my Mac. I lost 69.99 on this software. Buyer Beware

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had trouble installing the card. I finally had a family member to get it activated which was under her name.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it, but I don't love it. I am using it for work and so I am not paying for the subscription, but I don't think there is ton of value there.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't go cheap if you need Outlook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have known that by taking out the cost Microsoft would cheapen the product. The Outlook on 365 is not the typical Outlook you may be use to working with. Contacts are a pain in the A** to deal with. In fact there is NO contact tab at all. Spend the extra bucks and get the real Outlook.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Dan4VA, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft

  • Rated 3 out of 5 stars

    Did not use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They want information and credit cards. I don’t want “free” at that cost. So I have no idea how good it is.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Old office with a subscription

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same office products with a subscription. Needed to create office documents

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its Office

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its Office installs easily but Microsoft store is kind of a pain, nothing more to say honestly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great office platform.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy that they keep charging for this product. It works well, but I also have a work subscription. This should be made free for students.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software is good, I don’t like that you have to pay yearly. You should be able to purchase it one time and own it.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      If you are looking for a one time purchase option, you might want to check out Office Home and Student 2019.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't have office it's great. But most people already have it by this point in their lives.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not Thrilled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m glad for the free subscription for the first year, but really annnoyed that I’ll have to pay for a subscription yearly or monthly

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Complete Office Package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy way for the entire Microsoft Office Suite. Reoccurring annual cost is a bit of a bummer but beats paying for the entire program upfront.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unable to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the product because I have a Vista system and the product was not compatible. I was unaware that Vista was not supported by this product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    You’re going to need this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete office program, if you have a computer and use it for work or personal things you’re going to need this

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Luke,

      Thanks for sharing your review. We're happy to hear that you are enjoying Office 365 Personal and that it is helping you in your personal life as well as at work.

      Have a great one,

      Nelson
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Overall the product is satisfactory.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should be able to make a one time purchase without the need for annual renewal. Overall the product is satisfactory.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Malcolm,

      Thanks for the feedback. We do have a one time purchase version of Office called Office 2019. You can see the differences here: https://aka.ms/AA4rq3k.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    E-e-e-eh......

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The program seems to be okay, but I purchased it at a store and when it came time to download, I had to try four times. Ridiculous.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's OK..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's OK.. It should be free. It should come with the computer itself.. Haven't really seen what it does.. So I gave it a 3.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    best buy really sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    try to get help with. it is the worse. couldn't get no help with subscription

    No, I would not recommend this to a friend