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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1841 Showing 36,801-36,820 of 38,733 reviews
  • Rated 1 out of 5 stars

    I don't like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not very user friendly. i use MS products all day at work and home and this one is not very likable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Claim

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft is charging me $108 when I got the laptop paid a promotion of $49 dlls

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not compatible with older computers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Annoying that it is not compatible with a Windows 7 computer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Still Learning

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still trying to learn how to use the office system versus my older Word, Excel, and Power Point.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Always good to have

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this and thought I had a year from when I download it not from the day I purchased from the store.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. You are correct that your subscription will last for a year from when you activate it.

      Have a great one,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Full of bugs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some software issue keeps giving me messages that Windows updates can't be completed since I installed the new Office product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok but having to sign in using internet every little bit is a pain

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Purchased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t able to download it went into spa my folder waste of my money had to purchase another

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is awful. I wish there was another product I could buy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Its okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since a lot of projects these days need to done in Microsoft files, this is okay to use. It's not outstanding!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. If there's a specific issue you're experiencing with Office, our Customer Support Team would love to help you out. As our customer, we want you to be happy with your purchase and our products.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Office 365.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is just ok. Not as easy to use as previous products. Not sure I would purchase again, but may get better as I learn to navigate it.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Jabber22, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft

  • Rated 3 out of 5 stars

    Good product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I miss the days when you bought a laptop and it had certain programs already installed instead of paying for them year after year.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I tried to cancel this order but couldn't.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I also tried to change the address, that was not done either. I will never order from you guys again.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear that your order has some issues. We hope you give Office a try soon.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    microsoft

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this use to be free and it is stupid that i have to pay for this now

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product i have to renew every year and im not happy about that.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Office 365 Personal

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this program for my daughter. Not sure if she has ever used it. Not a big fan of subscription software.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      If you are looking for a version of Office that does not require a subscription Office Home and Student 2019 might be what you are looking for. You can see a comparison of the two versions of Office here: https://aka.ms/AA4rq3k.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Software is priced too high, and I'm not going to pay for it yearly. Will not recommend, it's cheaper to buy an older version.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    didn't download

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get disc to download, and now I'm getting emails saying its expired and I never even used it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Stop making me update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dislike feeling like I'm forced to upgrade. I understand technology needs to be upgraded but eventually it needs replaced anyway.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Easy purchase a bit unclear on instructions

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a good price for 365, I would request a little more instruction on how to install and limitations etc.

    I would recommend this to a friend