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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1845 Showing 36,881-36,900 of 38,733 reviews
  • Rated 1 out of 5 stars

    Haven’t used it it didn’t install in my computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s bad I haven’t used any programs I’m having hard time downloading it to my laptop.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're sorry to hear that you are having difficulties installing. We recommend that you reach out to Best Buy for assistance.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 1 out of 5 stars

    Do not get with chrome books

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought with a chrome book and have no use for it and can’t get it refunded.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Still having some issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe if I were a little more tech smart I would understand this more but I have been having issues getting into office.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally sucks! Nothing works, huge disappointment.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like that fact that they are digital subscriptions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too little too late

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing the Office 365 Personal I had a Chang of heart and use the Apple programs exclusively - and loving them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bring back ownership based purchases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, there is nothing to say except to bring back ownership based purchases rather than subscription based.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Debated between 365 and one time download. Salesman convinced me to get the 365. Time will tell if its teh right decision.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disapointed

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed purchased laptop was installed on unit could not get transferred to another unit.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Why one year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great program but didn't want a one year subscription. Needed it once and for all.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Got to have it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok product. Microsoft forces you to have an account with them to activate it. They have got just as bad as Apple.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nothing spectacular

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't very happy with it. I guess you get what you pay for. I returned it and got a much better one but way more expensive

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It good service. But they dont tell you when you are being charged for it. Till your bank updates

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Do not like Annual Fee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I remember when you could buy the program once and not worry about it, but now you have to pay for it every year.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Was charged for it after return

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is fine its Best Buy is who I have an issue with

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though I wish the software was already on the computer I bought, but the software is good. Also very expensive.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    no more microsoft

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    returned, steering away from microsoft. Hope google is better

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Same basic stuff, internet required

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like Microsoft is getting greedy, and keeps telling us that it is an limited copy unless we have Internet access

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft Office 365

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    key code was incorrect and I couldn't log on and acquire my Word 365.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible horrible service and they just lie on the phone

    No, I would not recommend this to a friend