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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1846 Showing 36,901-36,920 of 38,733 reviews
  • Rated 3 out of 5 stars

    I am never comfortable with updates.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe i will get used to it but i really wish it was just a 1 time purchase not an annual commitment,

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not able to install Office 365.The code did not work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slow and unstable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Office apps I use on my MacBook Pro function but are very slow and very unstable. I'm getting constant spinning color wheels, freezes, files taking 10 to 30 seconds to open, etc. I don't know if it's the Mac, Office or the combination. It's often unbearable and nearly unusable and I lose so much time. Neither Apple or Microsoft have been able to resolve the performance problems.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sorry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy this product. If it doesn’t work, Brst Buy won’t give you a refund.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    If college student do not purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most colleges give you this for free while you are in school, so it was a waste of money for us

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We encourage students to check out the great resources we have for them here: https://www.microsoft.com/en-us/education/students/resources.

      Have a great day,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Only wish it didn’t need to be renewed

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I miss the days where if you bought office you kept that version and you didn’t have to renew it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A Necessity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate the idea of paying for this annually, but you can't do much of anything work related without this product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Is fine, but expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have the basics things for microsoft office, bue is just for 1 year, and expensive for me; I prefer just the office

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Had to buy it to keep computer working.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft is OK. You are pretty much stuck with it. I liked it better when you could buy it outright and not rent it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Please do better next time

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed overall! Was expecting better. Not sure if i would buy again.....

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No Idea

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure because I have not downloaded yet. I'll let you know. it was free!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I am still learning the basics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have For someone who has worked with Microsoft for years. I have never had such a hard time

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest. Never installed it. Don't see myself using it. Also not a fan if the auto renewal.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nothing to review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is nothing to review. It’s been a month and I still don’t have the computer

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yep it’s Microsoft. If you need it, it works. Don’t like the yearly payment thing, this is a one time deal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It works

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works, I think it's expensive for the timeframe you get. But it does what it's supposed to do

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft word..... With Google docs available now, bummer we still have to pay for this.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. If there's a specific issue you're experiencing with Microsoft Word, our Customer Support Team would love to help you out. As our customer, we want you to be happy with your purchase and our products. You can reach our Customer Support Team here: https://aka.ms/AA4jrpj.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Office 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haveused it only for excel spreadsheets and it maks them great Not easy to ser up acess bar.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. We're happy to hear that you are enjoying Office 365 Personal's ability to make excel spreadsheets.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should be included when purchasing new laptop. Double check programs. Be ready to spend more money on any computer deals.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Could be better

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it would allow you to renew without having to get another one in store.

    I would recommend this to a friend