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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1853 Showing 37,041-37,060 of 38,733 reviews
  • Rated 2 out of 5 stars

    office 365 not as good as prev Word

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 is very cumbersome to use. If you write a file with a name and today's date, and you want to add two lines to file and save it with a suffix of A (for instance), you need to go through all kinds of hoops to do this. Not user friendly at all, and I have actively used computers since 1959.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We would love to know more about what you are experiencing with saving Word documents. Please let us know by leaving feedback here: https://aka.ms/AA4rinb.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    canceled

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i canceled this item by phone why do i see the bill still???

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little slow but the screen is sharp and clear. Touch screen is nice, especially for viewing pictures

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good support, not letting me use subscription.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This subscription is good but average on price, little expensive.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Familiar interface, easy to install- priced right!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft made it very easy for me to install the full Microsoft Office Suite on my new home computer. Plus it comes with a bunch of other features that are icing on the cake. Office 365 Personal is simple to buy and download. Gone are the days when I’d have to drive to the store, find the software I wanted somewhere in the giant superstore, deal with the checkout line and driving back home to install the software from CD’s. The ability to download and install right from my home is so convenient! I did have a little bit of a hiccup while installing, which wasn’t a big deal but it did add a few more steps to the installation process. I downloaded the Office 365 installer, and launched it. Immediately the installer halted and alerted me that I had an outdated version of Office on my machine. That was true! I’d had an old version of Office on CD that I had installed, but decided it was so old that it wasn’t worth using. So before installing the 365 version I needed to uninstall the old version. After doing that I returned to the installation, and this time it went smoothly and effortlessly. Before long I was up and running, the first application I ran was Microsoft Word. All the .doc files on my storage drive were now completely readable and editable. Same for all my .xls files, my spreadsheets came up perfectly and were formatted correctly. There are a few free applications available online that provide many of the same type of applications that Office by Microsoft provides. But none are as refined, or as feature rich as Office. For a small amount of money, it is totally worth it to own (or lease) Office 365. I set up Outlook as my email reader to use instead of my service provider’s version. It is so much better! It is certainly partially because I’ve used Outlook for years at work, so I know it very well. Having all my personal email at home using the Outlook interface is just a great and intuitive solution. Powerpoint is something I’d normally only use at work, but I’m finding more and more uses for it at home. Particularly with the Office 365 version, which has all types of new features and upgrades. I have been astounded by how good PowerPoint has become in creating graphic materials. It’s very powerful, and I love using it. There are many other features and bonuses that Office 365 can boast of. I was looking for the familiar interface that I know so well after many years of using it at work. I didn’t want to relearn some new application. Microsoft made it simple of me to get up and running quickly, and I think the price is right. But be aware this is an annual subscription. So you will get charged a renewal fee year after year. I’m still saying it’s a steal because Microsoft will continue to push updates to the suite to keep it up to date and feature rich. Along with the applications I’ll use the most of (Word, Excel and Outlook), you also get PowerPoint, OneNote, and even 1TB of storage online. I run this on my PC running Windows 10. But you can also install this on an Apple Mac, or a system running and iOS or Android OS. There’s so much technology here! If you need office-type applications at home do yourself a favor and skip the free office suites. Yes, those do the basic job just fine. But none are as refined as Office 365, none are more tightly integrated and none are more widely accepted as the premier way to create productivity documents. Good job Microsoft! Great product! Priced Right!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for sharing your Office experience! We're delighted to learn how Office has been such a good fit for you and that it's been a breeze to work with.

      If you're curious to learn all the latest features and tricks Office 365 has, we recommend checking out this link: https://support.office.com/en-us/article/what-s-new-in-office-365-95c8d81d-08ba-42c1-914f-bca4603e1426

      At that website, you can also find out about tips and tricks within each Office app. Click around and check it out!

      Take care,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Tools just as good as pre-installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    However logging in every time is a bit of a pain in the kiester. Good functionality though

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pricey but necessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to go with a laptop I also purchased. Over priced but necessary for work task.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good product, bad BestBuy experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is a great product that I have purchased before and am liikely to purchase again but because I returned the laptop I no longer needed it but BestBuy would not honor the reurn because the grey was sratched off even though the Geek Squad could verify that it had not been used.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never worked

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No one to help return it. Had to go online and order it that way.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Dave,

      We appreciate your review. We recommend that you reach out to Best Buy for help with your return since you purchased it here.

      Hope that helps,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 1 out of 5 stars

    Didn’t like it hoping for a refund

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like it too difficult to download; I am requesting a refund.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It does the job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous versions were more user friendly. Everything is so much more complicated to find now.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    learning to use program

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a lot to learn but am determined to use program as much as possible

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Tammy,

      We appreciate your review. We wanted to chime in and help you as you are learning Office 365 Personal. Check out our Office tips and tricks page: https://aka.ms/AA4r1mp.

      We hope that helps you,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 2 out of 5 stars

    Eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean don't get me wrong. I love Office. But really all I use it for is Word. I think I've only ever met 4 other people who actually use all the other stuff. So in my opinion you should be able to choose what part of Office you actually want so you don't end up paying an arm and a leg for all the stuff you don't want. It's waaaay too expensive.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Miss MS Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I didn't have to keep purchasing this products. I've spent a ton of money the past two decades. And who made the decision to cut out the WORKS stuff. All my database stuff no longer works. All my work reimbursement programs have to be redone. UGH. I know you think EXCELL does the same stuff but it doesn't and it is harder to navigate.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    great for students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its pretty good software, i personally think it is a little expensive

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't need it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My job has provided this for free and I can't get my money back.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    A reasonable Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never been the biggest fan of subscriptions to Microsoft products, but this is a fair deal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good deal fir the first year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good deal for the first year when you buy with a computer but expensive in the out years.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do NOT fool with this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product messed up my Microsoft Office I already had. I thought it would nicely update it, but come to find out, you have to remove your Office from your machine. However, Microsoft says if you don't like their product, you can remove it and only pay for one month. Then you have no older product because you removed it. The Geek Squad had to put my old product back on, even though I had NOT removed it because the new one messed up my Outlook completely. And I had to pay to have it fixed . If you don't own any Microsoft Office product, then it would be fine. But not if you already have one that works on your computer. Wish I had known.

    No, I would not recommend this to a friend