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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1857 Showing 37,121-37,140 of 38,733 reviews
  • Rated 3 out of 5 stars

    Still in the works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an initial hiccup installing due to some updates on the back end

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your installation experience. If you still need help finishing the installation please reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Not the best..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The subscription service saves you a couple bucks but disables some features when offline.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Kind of liked my old Office better.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting used to it but was comfortable with the old one, change isn't always better.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Returned

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The business didn't need it so it was returned...........

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Frustrating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not as easy to use as it should be. I have two computers for a reason. Some things it is real convenient to have networked together but other things I need to have separate but this new system of Microsofts does not allow that separation. Shouldn't have to pay yearly either. Shows their greed.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      If you even want a file to not be stored in your included OneDrive account, you can save it to your device instead and it will only be accessible by that device.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Ok if you need just for one person

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok I thought it was going to be more helpful in being able to save forms

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Experience review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is ok but automatic renewal and cancellation is painful to deal with

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I could never get it loaded.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never could get it loaded and should get my money back.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Prefer actual over 365

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It serves its purpose, but I prefer using the actual over this.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Windows

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not like being pushed into a yearly subscription.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Useful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this office 365 works it's pricy and it only works for one computer!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      You can install it on other devices, you just need to follow the steps outlined here: https://aka.ms/AA4rq32.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 2 out of 5 stars

    Not happy with yearly subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not know i was purchasing a yearly subscription.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    More bells and whistles office product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Learning curve required. Prefer a non web based product but similar transition 2003 to 2010

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello kaf1, Office 365 is installed to your PC just like traditional Office. It can be used offline and online so its not just web based software. For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft

  • Rated 3 out of 5 stars

    Office 365 addition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added this service to my surface Pro 6 to intergrate with my office email.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I don't recommend this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are too many changes that seem complicated to learn from the last windows release. It seems that it was designed to have a lot of information on the desktop at once which I don't need. Make sure to ask the sales person more about the product before you buy. I'm sure that there is a better intended user than me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not a fan of whatever company works for Microsoft that tries to upsell you on more stuff

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought two and neither of them worked and of course no refund once scratch off ..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    So So.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to own my own license (and box) rather than annual subscriptions.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Little disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dislike upselling. This software should already be included with this product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unable to download

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have tried three times to download. Have been unable to do so. Will call and ask for assistance.

    No, I would not recommend this to a friend