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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1859 Showing 37,161-37,180 of 38,733 reviews
  • Rated 1 out of 5 stars

    ???

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lost and confused. Either I have an account or don't?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a spreadsheet because current computers no longer include that in the computer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Can't add to existing account

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a stand-alone - can't be added to the existing Office 365 subscription I have!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good product,install difficult

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had great difficulty installing, little help from geeks.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Ronald,

      We would love to help you with your installation. Please reach out to our Customer Support Team for help here: https://support.microsoft.com/en-us/contactus/.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 1 out of 5 stars

    sloppy service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sent me Office 365 with Invalid Product Key. Just how do you do that?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Could not use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad recommendation from the geek guy. To install the 360 product to my computer

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Necessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since it comes preloaded only makes sense to have a authorization code

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Never used it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it. Not sure how it all works. I guess I should take a class.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    its how it works now if you want to have office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What used to be on disk is now on lease. You have little choice if you want office

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    same - problem at first

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if was the laptop or card, but had issues at first install. Now its great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    For school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it for school and it serves it's purpose when I need to write papers

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish there were other programs in the market that could compete

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Activation CODE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The activation code did not work! Nothing much you can do if the code is bad!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    just what was needed for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what was needed for school. Customer service was very helpful.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very Bad so far, remote help suspect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Bad so far, remote help suspect, need local human help to sort this out

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It was ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy about the yearly subscription, but product works normal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price but didn't realize that it doesn't have publisher.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. We wanted to chime in that Office 365 Personal does include Publisher for desktops and laptops. You can install it from your Office app. If you need help with the install you can reach out to our Customer Support Team: https://aka.ms/AA4jrpj.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Like but why subscription.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably will not renew. Not what I expected. You pay for it and then to renew??!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Did not renew

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not renew because was not used enough for the cost.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No using this program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't review this item as I am using a different program for Word Processing.

    No, I would not recommend this to a friend