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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1861 Showing 37,201-37,220 of 38,733 reviews
  • Rated 2 out of 5 stars

    No way I'm using the cloud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Office was just fine, thank you; 365 is clunky, unfamiliar and I'm never going to register it with the MS overlords. I needed professional help to install, and some of my old files did not make the transition. I'm a low-tech old guy who eschews change....Get off my lawn!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. One of the reasons we recommend that you connect your Office subscription to a Microsoft account is so that if you ever need to access your files on another device you can do so by simply singing into your Microsoft account on that new device. All of your files that are save on One Drive will be accessable to you. We also wanted to let you know that if you ever need help you can reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Have a great day,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    cheaper on Ebay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have to buy this once, not get a subscription.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. Office 365 Personal If you are looking for a version of Office that is not a subscription we recommend our Office 2019 line.

      Hope that helps,

      Nelson
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Basic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so great since it comes with basic customized tools.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We would love to know what additional customization tools you are hoping for. You can leave us suggestions and feedback here: https://aka.ms/AA4rinb.

      Thanks,

      Nelson
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    About what I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is more difficult to install via Microsoft website than it should be.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Home 365 and I am not able to download it to my laptop that is not working!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hard to install and takes a long time to install once you find the right site

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Why am I not using Google Docs?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess I'm tired of subscription based programs. Here is another one.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not as good as the old stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate that I have the buy but every year it's basically like leasing office.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don't know yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sure it will be just what I want, once I get it to work right.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      If you're experiencing issue with Office 365, we've got a whole team of dedicated Customer Support Staff ready, willing, and able to help you out! Contact them here, whenever you need: https://support.microsoft.com/en-us/contactus/

      Thanks for being a part of the Microsoft family!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Unused

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have so far been unable to activate Office due to long delays in authentication.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highest review is a 5, all is what I expected good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    New but Kinda Stinks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just give me my old Office back!!! But of course I don't have that option now.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not site

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can read the code. It should be more clear. Scratching off messed up

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Expensive but a need to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately no way to not buy. Renew every year is not great

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not easy to navigate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not easy to navigate and set up. Should be much easier and should prompt you

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great for the money!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like every time I turn around there are more and more apps, programs, or services available that claim to provide people with a [knockoff] version of programs like Microsoft word, PowerPoint, etc. But I have learned over the years when I would attempt to use those knockoffs that it really was not worth it to use them. For example, roughly 8 years ago I had a school assignment that involved creating a PowerPoint to later present to the class. I was one of “those” people who at the time did not have Microsoft office/PowerPoint at home, so I used a “knockoff” program, had tons of text and pictures in the PowerPoint, and when it came time to present, open the file with Microsoft in class and sure enough it was not compatible and my PowerPoint was blank. After that embarrassment I swore I would always use genuine Microsoft products for anything going forward and I have not regretted it. Now that I am out of school, my uses of Microsoft programs are not as frequent, but I still like to have access to it, thus what brought me to this option. As my story proves, you really cannot go wrong with getting genuine Microsoft products no matter what you use is, but if you are someone like me who does not have the highest demands, this type of subscription was what was best for me and I am very happy with it. It meets my needs perfectly and I do not feel like there is a bunch of stuff included that is wasted. You really cannot beat the price for the access you get to the variety of programs and again, it is a genuine Microsoft product! Highly recommend!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Katie,

      Thanks so much for sharing your story. We're so happy to know that we can help you out and provide you with a reliable service that fits your lifestyle and needs.

      As an Office subscriber, we want you to know that we've always got your back. Should you ever run into an issue with Office, know that our Customer Support Team is always able to assist you. Contact them at this link whenever you need: https://support.microsoft.com/en-us/contactus/

      Additionally, here's a link to some great PowerPoint tips and tricks we think you'll like: https://support.office.com/office-training-center/PowerPoint-tips

      Cheers to your productivity!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    No CD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like having to renew every year but this is not Best Buy's problem

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    More than we need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't get just what you need. Must get whole suite which takes up memory.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's not working on my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually don't know why but this product it's not running in my computer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No like windows 10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No like windows 10. Screen very tiff to read. My Geek was terrific.

    No, I would not recommend this to a friend