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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1880 Showing 37,581-37,600 of 38,733 reviews
  • Rated 2 out of 5 stars

    Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a much better product to deal with on disc. Hate the download version!! No choice if you want office.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Subscription required

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft has messed up requiring an annual subscription for Office.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Aparently only for US territory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase this product and there's no warning saying that this only works in the USA. So I haven't been able to redeem the code, so for me was a waste of money and the CS from BB just say talk to Microsoft and Microsoft says there's nothing they can do talk to the store. So I am in the middle of nowhere with 50 dollars less. Not a happy customer.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping this came with the app for my phone very disappointed that I can not sync my calander

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Office 365 Personal (1 Person) (12 Month Subscript

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont´n want the suscripción office 365 personal more , please .return my money

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Get family

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have just wanted with the family deal. Learn from my mistakes

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Office by Microsoft

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like this product. I miss having my former Microsoft Word. I will need a tutor to navigate Office 365.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Outlook not operable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outlook not operable/ for emails. don't like mail installed with windows 10

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Windows continues it's decline with aggravation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are few positive improvements and countless new worthless features. Poor choices and not worth the money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Annoying Necessity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate the new subscription style service that Microsoft now offers and that seems to be common place when it comes to any type of program. I used to be able to just purchase Microsoft office suite and be done with it however now you have to pay every year for the "updated" version? It sucks but I need it to get through my last years at University so I will grudgingly pay for it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It's okay, however . . .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    . . . I down loaded this software about a month ago . . . yet my computer did not process it appropriately?! .. .

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello PDiddy. Thank you for posting a review. We appreciate your loyalty to Microsoft and will gladly provide you with assistance at a time that’s convenient for you. Please contact our Customer Support through the Support Web Portal: www.support.microsoft.com . We apologize for any frustration the Office 365 installation process has caused, and we hope this was helpful to you. Microsoft

  • Rated 1 out of 5 stars

    ratings

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lost the activation keys when I moved to Sedona the week after I picked it up. Microsoft can't replace it and continues to tell me to activate it. I reach Best buy at all and when I finally get a warm body I get disconnected. It there an email or something.....Can someone help me? I hate giving 1 start ratings.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buggy right out of the box (no surprise). If you need it, buy it. Look for alternatives.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. If there's a specific issue you're experiencing with Office, our Customer Support Team would love to help you out. As our customer, we want you to be happy with your purchase and our products.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 2 out of 5 stars

    I didn't like Pages, so I tried Word for my Mac.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really haven't needed to use it yet. I'm disappointed that my 2008 Mac cannot use the latest features of Word.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Received with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I got this with purchase of my computer. I wish it wasn't a cost every year to maintain

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Overpriced and keeps requiring a signin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The subscription model will cost substantially more than in the past. Moving to the WordPerfect Corel suite of office products. Between Windows 10 - a nightmare and privacy invader - and MS Office, I never want to see another MS product again. Also requires sign in to office products each day and sometimes several times in a day.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jack,

      Thanks for your review. We're always looking for ways to improve. We would love your feedback. You can leave it here: https://aka.ms/AA4rinb.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 2 out of 5 stars

    Great Product! Buy every year!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problems with install, had to bring in my computer, long drive in, not good timing.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Sorry to hear that you had a hard time with your installation. We're glad you like our product. If you need any help in the future feel free to contact our Customer Support Team whenever you want here: https://aka.ms/AA4jrpj.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Only for 1 year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Irritating that you have to repurchase the subscriptions each year.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Did not work so had to revert to Office 2011

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excel didn't work properly so Microsoft had me load Office 2011 which is fine except that I already owned it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    This is a must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now because of the fact that computers don't come with this for free anymore your almost forced to purchase

    I would recommend this to a friend