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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1882 Showing 37,621-37,640 of 38,733 reviews
  • Rated 2 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this program would have help me get better organized but it was not what I expected

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No clue how to download.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not fond of downloading programs to my devices and this software doesn't make it any easier.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello MrVazquez84, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft

  • Rated 1 out of 5 stars

    if you more than 2 devices purchase Home not Perso

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be careful purchasing this item if you have more than two devices - do not purchase Personal Version...Purchase Home.. You will wind up paying Microsoft another $99.99 for the Home program if you cannot return the Personal version to Best Buy..or try to get a refund from Microsoft. The Home version is good for up to five devices for one year.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crap!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're seniors in our late 60's. I bought this for my husband's computer. After installing it, it kept saying the code was already used. Thus, we never ever able to utilize the product. Waste of money!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Yuck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do NOT like this program. I have used previous Microsoft programs for decades with great success. This program did not even try to maintain operational integrity or consistency with those released before. I HATE it and would give money to return to version 7 of office suite. Think I just thought of the solution.... Have the Geek squad install 7 on my new computer!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I've tried others

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased different ones in the past and I have to say I am not satisfied with this one.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not user friendly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like the new windows 10. The setup is to complicated. Windows needs to go back to the 8 version.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not Convinient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't like having to sign into my email every time I want to use any of the fetures

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Office Worth it? OfficeSuite is Good!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I worked with Word for all Docs and Power Point to create presentations. I never used the Spreadsheet portion much but did built spreadsheets when picking components for an engine build. Great for recording part numbers and make notes on special install procedures. How ever I am Just Soo Tired of having it JAMMED down my throat with every PC, CPU, all software boxes, or SSD,'s. Revolting I purchased OfficeSuite on sale for $25-$35 dollars. JUST LIKE WORD with a few cosmetic changes but you can accomplish creating the same Document with a little getting used to. And the Power Point is Simpler/Plain Better. NO BELLS AND WHISTLES! just creating Documents. What is meant to do, just like Word. It ever converts your Microsoft DOCS to the OfficeSuite document format. And can convert either way for product flexibility.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy a windows 8 computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would stay away from a windows 8 computer it is not user friendly. For those like me who had a windows 7 computers it's not even close. There's a reason Microsoft is scrapping the operating system in just 2 years and replacing it with windows 10. I wish I had held off because now I have to buy another computer at Christmas when windows 10 debuts. Very unhappy!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not a fan.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its expensive for something you dont use all the time. Im not renewing next year.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too short

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is great but the price ot to high for only a year of use

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. We're happy to hear that you think Office 365 Personal is great, and we'll pass along your feedback about the subscription. If you have any more feedback you want to share we are always looking for ways to improve our products. You can send us feedback here: https://aka.ms/AA4rinb.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Activation unreadable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the office 356 activation card with a new computer. Not only was it difficult to peel off the strip to reveal the code, it took some of the numbers with it. I was really careful and spent 15 minutes getting this done. Will be returning it to get a new card with hopefully a readable code. Probably better off just buying it online.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Other issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product good its difficult to use on actual item. Not sure i will use all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Only buy this product if you live in the USA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make more than 15 calls to Microsotf, The service is very bad, I DO NOT recommend buying it. Finally I got a billing person who solved the problem and gave me another license because it was NOT useful, I asked him to ask for the refund of the money to BestBuy. Which certainly did not alert me to this problem ...

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Ignacio,

      Office 365 will work for you anywhere in the world. However, the country or region you purchase your software in, is the same country and region you need to activate your software in. So, if you purchased Office 365 in the U.S., it won't work unless you activate it in the U.S. After you activate it, you can take your machine anywhere and your software will work.

      In the future, know our Customer Support Team is always ready to assist you.

      Take care,
      Jo
      Office Customer Care Microsoft

  • Rated 2 out of 5 stars

    Return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned laptop; program was not needed due to laptop internet setup issues

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Hard to understand and follow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really having a hard time adjusting to the various screen displays and it is just frustrating...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too much money for nothing special

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter spent the money and never used the service. It’s way too expensive when you can just buy the one time windows office for the computer. It’s just as good and only one time payment. She just didn’t need the service only needed windows and excel which is in “office”!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Fair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be better if its 24 months instead, they could have done better

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there Andrea,

      If you want a 24 month subscription you can simply activate a second 12 month subscription to your same Microsoft Account.

      Best,

      Nelson
      Windows Customer Care

      Empower others to achieve more and share your Windows experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Installing this has caused probs with my Imac.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately after having Geek Squad install the software, the computer cannot send email. I have attempted several times to make an appointment with Geek Squad, however, they are always booked up for times I have available. I cannot give a good rating since I cannot use the computer for emails.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Marty,

      Lets get your emails working again. Please reach out to our Customer Support Team for help: https://aka.ms/AA4jrpj.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft