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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1883 Showing 37,641-37,660 of 38,733 reviews
  • Rated 1 out of 5 stars

    Microsoft 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although my rating is a 1, Microsoft is wonderful! I give it a one because I don't like being forced to purchase this software every year! I feel that it is my choice if I want to purchase this and use it for the next several years without upgrading. I feel this is a money making decision by Microsoft to force a new purchase yearly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not for everyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just not a fan of subscription based office products.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a fan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of the recurring quarterly charge. Otherwise good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ask for MS office and was sold this junk. It is worthless. I had to install my old office pro 2007, in order to get by. Not only would I not recommend this but I slam it every chance I get!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stupid Auto Renew!!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't get a rid of the auto renew!! I have tried to find a way to turn off the auto renew because I purchased Office 2019. But I can't, following the directions I have been given. It says can't display this page. Same message for over a year!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bought the wrong thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this subscription thing. Bought the wrong thing

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    1year?

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really cant believe they still rent these programs for a year.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No person to help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    rcd email re Office 365 not sure which computer it goes to. Have tried for 1 hour to get ahold of a real person, no luck. THIS SUCKS!!! will stop by the store and see a real person who will tell me to try to google problem.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not easy to download

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have been easier to download for the laptop.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stinks!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very complicated to setup and use as compared to Windows 7

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Robert,

      Thanks for the review. We're sorry to hear that the setup was more complicated that you expected. If you need help with your installation feel free to reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 2 out of 5 stars

    Not bad

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad ‘!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    never got

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was not given a 25 Character product key at time of purchase. Only thing given to me at time of pick up was the lap top in a box and a sticker on the box he said I could use as a receipt

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it because I was told my old version of Office wouldn't run on the new machine. Old version installed and runs fine with a few quirks. Wasn't worth the price of a yearly subscription.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very Difficult Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a big fan of the Microsoft Office Suite for Mac, but hey, this came with my purchase of an iMac. It was very frustrating getting it installed and took a couple of phone calls to Microsoft. I use the Open Office Suite and web-based applications, and if you are thinking about purchasing this suite, I wouldn't recommend it.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Didier, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft

  • Rated 1 out of 5 stars

    Be careful...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Know what you are buying - this runs out after 1 year.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Windows 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told when I purchased it as a package with the stylus which didn't work and had to return that could hold on to it until after daughter graduated in 4 yrs. I keep getting notices that I haven't installed. Am I going to continue to get emails constantly and is it going still be good in 4 years like I was told?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Can't get it to function

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't get this program to work properly-and don't know how to use it. HELP!!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I do not care for the license renewal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I resent the fact that I am forced to renew yearly just because I have a tablet.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never been impressed with Windows 10 but am now forced to use it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    must install yourself

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't found the time to do this install myself

    No, I would not recommend this to a friend