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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1884 Showing 37,661-37,680 of 38,733 reviews
  • Rated 5 out of 5 stars

    Great Software

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best software on the planet! I use all of various suites of software to improve my life. It has enhanced my ability to organize and manage every aspect of my life.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wish it wasn’t just for a year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt like that you had to pay so much money and only keep it for a year.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the trouble I’ve had, don’t waste your money, I’ve had better

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Need for paperwork!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked for a one time pay subscription for office not a one year subscription.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can’t try it when u haven’t sent my MacBook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this with my MacBook over 3 weeks ago. I got an email saying my MacBook is delayed further and that they might cancel it. Why am I being charged for apple care and Microsoft office for a computer you haven’t sent me? Why is it taking so long?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very difficult to use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not for computer neophytes. Hard to navigate. Frustrating.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Do not like the subscription method

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not like adobe - This is Microsoft acting like adobe. I will not renew

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    OK IF YOU HAVE A COLLEGE DEGREE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TOTALLY IMPOSSIBLE TO UNDERSTAND OR NAVIGATE THE CURRENT PROGRAM.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Yearly is dumb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't want to have to buy office every year!!!!!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello grady, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you Microsoft

  • Rated 2 out of 5 stars

    Ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok for its price Quality is good Wish it was a hard copy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    crooked

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got charged a renewal fee for this, causing my account to go negative, I returned this and the piece of sh8t computer it came with. Effyou Best Buy and Microsoft for charging me for something I never used. I'll be pursuing civil action.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not very useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as useful as expected. My son had to buy more software

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Can't load it. Very frustrating.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won't let my put my email in to get it loaded. That's all

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi John,

      Thanks for your review. We want to see if we can help. If you are still experiencing this issue we recommend that you reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj. They should be able to troubleshoot with you.

      We hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 2 out of 5 stars

    Too heavy for carrying around.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't believe how heavy it is. Also the screen seems a little small or squished.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Really poor service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased thus subscription while on vacation in the USA. However when I tried to input the product key it was not accepted as the merchant did not activate the key when I purchased it. The recommendation was to go back to the merchant but I don't live in the USA

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We're sorry to hear that you purchased it outside the region you live it. We recommend that you reach out to Best Buy and explain the situation to them.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    HORRIBLE

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You are told in the store you can upgrade to family at a later date. Not true 3 hours with customer support, best buy, Microsoft, and geek squad. Still have personal account and will pay for a 2nd for family access. BUY direct from microsoft.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Found it over price and useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Felt that the sales representative did very little to explain the product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hasn't worked since I loaded on my PC. Even messed with my printer. My PC is old, but before this at least it worked. The only good thing was that it's free for 3 months, I will not subscribe for longer. This is why I hate Microsoft!

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    It just keeps getting better

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been super happy with Office 365 over the years and take advantage of most the applications in the suite. This subscription has persisted with me even past my time at university due to the sheer convenience and organization that it provides in my day-to-day. First, integration is an important selling point with Office 365 and you get the most bang for your buck experience-wise when you utilize the Microsoft Launcher app for Android and the mobile app suite. Additionally, I personally use outlook.com as my email and calendar service so all useful information is synced over to my phone and easy to see at glance. OneNote is the application I use the most for everything from simple notes, to-do lists, and recipes. The drawing tools are especially useful when text just doesn’t cut it. Recognition technology makes it easy to search through my notes to rediscover an idea I had – it makes an excellent digital diary! OneDrive is the singular cloud storage app that I use – I have my photos to automatically sync from my phone and I utilize it for backing up files on my computer. For the most part all my files aside from PC applications are stored here and thus far the included 1 TB has been more than enough. This is massively convenient for other reasons as I explain later. I don’t find myself using PowerPoint often, but Word and Excel see daily usage for work documents and tracking my finances. The main selling point of the subscription is having the latest up-to-date version along with exclusive features such as the new speech-to-text “Dictate” function. This is only going to get better with the integration of features like Cortana and LinkedIn. Finally, Office also has some great collaborative functions that make it great for working with friends to plan trips and parties. It’s a great tool that makes it super easy to plant events! Circling back to my first point – all the stuff I just described syncs effortlessly to your phone for easy access and on-the-go editing with the help of OneDrive. It has resulted in huge time savings for me when I have the ability to find something right from my phone verses having to go back home to my PC. Overall, I think in terms of features and convenience, Office 365 offers tremendous value and is almost a necessity for productivity in my day-to-day. I certainly could imagine living without it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks so much for your review! We love hearing about the ways Office 365 works for our customers and we're happy to learn Office can help you be so efficient. If you're curious to learn about all the latest features and capabilities of Office 365, follow this link: https://support.office.com/en-us/article/what-s-new-in-office-365-95c8d81d-08ba-42c1-914f-bca4603e1426

      Thanks for being a member of the Microsoft family.

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 2 out of 5 stars

    Don’t understand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to use this program,had hard time in installing the app

    No, I would not recommend this to a friend