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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1899 Showing 37,961-37,980 of 38,733 reviews
  • Rated 1 out of 5 stars

    Didn’t work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The key codes did not work and with the high call volume it wasn’t worth the wait.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Review of Office 365 not.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Interesting, I don't ever remember buying office 365. MS sucks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product did not work because it was not activated, I had to contact Microsoft to install the software.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Couldn't download

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money-Not thrilled about the extra 300-400 with tax for a product I couldn’t use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never was able to even download it to my laptop. I cant find it in my downloads

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    they lied

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they lied about the reward points for these items. I would not purchase this,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    its ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you have to pay for this every year which is not worth it. just buy microsoft office once and you are set for life

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Only 1 year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes sense to pass on this product and buy the permanent version. Renewing every year will add up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't really need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't really need this, but wife had to have it. Unless you need this in everyday life I wouldn't get it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    For light user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my son in college after his Apple went missing. He asked what the return policy is, enough said?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    DELL PRODUCT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLANT CHOICE IN PURCHASING THIS COMPUTER, I HAVE ALWAYS USED DELL PRODUCTS. BEST BUY MADE ORDERING ONLINE, AND PICKING UP IN THE STORE A SMOOTH TRANSITION.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Family Shares The Us

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been great for the family. It is easy to send a link for them to download and get connected. It's so much better than so many subscriptions floating around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FANTASTIC!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using Microsoft 365 for personal business sure makes life easier to manage. This program is easy to install, set up and use. I couldn't live without it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Too many issues being internet based

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have continued issues getting it to work site is down too often. Wish it was installed directly onto system.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    never used this item

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never used this item after purchasing and could not return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    More Microsoft garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What are they thinking there software keeps getting worse and there practices more abusive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Challenging

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not easy to use. I was not able to install and use product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Perfer the disk?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really do not like that you are not able to buy the disk as you did before? Not a fan of this product?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lost the card

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost the card with the code. I am going to get charged for a year subscription

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We're sorry to hear that you lost the key card. We hope you are able to find it.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very disappointed as I cannot even install this product. I want to return this product.

    No, I would not recommend this to a friend