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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1904 Showing 38,061-38,080 of 38,733 reviews
  • Rated 1 out of 5 stars

    Never worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not able to load the numbers on it it failed me terribly

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    microsoft 365

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use and install perfect for my purposes worth the cost

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It won't load onto my new computer. It does not recognize the number.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t work for my chrome book .The key numbers didn’t work.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there!

      Hate to see code issues. You should contact our support teams if you are having issues with the codes. You can find all our contact points here: https://support.office.com/. They should be able to help put a finger on what might be stopping the code. Hope that helps!

      Regards,
      Jonny
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great for Everyday Productivity and Storage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Includes Word, Excel, and 1TB cloud storage. Very useful for work, school, and syncing files across all my devices.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have bought PC with it preloaded Waste of cash

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Have to repurchase every year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would love to buy once and then have to repurchase after new laptop broght

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Matthew, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you Microsoft

  • Rated 4 out of 5 stars

    Love hate and nature

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Word. Love-hate relationship with Microsoft. Usually love Best Buy! Hate technology in general. Get outside and enjoy nature!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It won't load on my new laptop. Very disappointed, Need to return it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't use it so I don't know anything about it. I have no need to use it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Haven’t been able to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t been able to use it haven’t been able to use it

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      If you're still struggling to use Office, we've got loads of resources available to you for troubleshooting assistance. Check out the link provided and you'll have access to hundreds of troubleshooting articles, guides, forums, and videos about all things Office. You'll also find links to contact our Customer Support Team. Check it out: https://support.office.com/

      You can also reach out to Best Buy for assistance with your software.

      We hope that helps.

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    its office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i dont like office 365 but i needed it to open files from my church

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never could get this to set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine comes with something akin to office suite so just using that.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great with Apple iOS platforms

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have with your Apple device if you soreadhseet and use office on other devices. Worth the subscription as the eww are essential tools.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Messed up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not believe that you have to buy the office programs seperate!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not saving things properly for me so I dont like it.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for letting us know what's going on with your Office experience. Office 365 should absolutely be working properly for you so, let's fix that. If you haven't yet, check out this link for helpful troubleshooting tips: https://support.office.com/en-us/community?threadid=654d5098-adaf-410b-a907-003ea94c5262

      Next, contact our Customer Support Team for personalized assistance with this issue. Tell our team what you're experiencing and they'll be able to point you in the right direction. Here's the contact link: https://support.microsoft.com/en-us/contactus/

      We hope that helps!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best Customer Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales person was very helpful and explained all of my options, so I could get just what I needed to meet my school requirements

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The key code was never sent witht the laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed as this was a gift for my child to use for school.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    the computer from Dell never worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to try again in a new computer. The one I bought from Dell did not work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    will not work on this computer so i can not give it a good review

    No, I would not recommend this to a friend