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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38556 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 38,554 reviews
  • Rated 5 out of 5 stars

    great protection for my computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great, are you interested in my ability to conjure a review with 50 characters I am loss of words to tell you any more okay

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not great for Seniors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish we would have gone with a larger laptop. Let’s are too close and small for seniors. Monitor is too small as well. However, the laptop itself works well except for a learning curve.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    A good deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great price on sale. I can't get away from needing at least Word and Excel on a regular basis, even though I do have the free OpenOffice-based suite. Even though it's now a subscription product, and I'll have to pay full price if I decide to keep it past the first year, it was a real deal and I can use on all my computers (the license is good for five machines; don't know if that includes the iPad and iPhone).

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your thought out review of Microsoft 365 Personal. We're glad you feel it is a deal and that you are taking advantage of being able to install it across all your devices.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Microsoft Product use at home and work.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great tool to have and use. I procrastinated in updating the new tools on my tablet. Know I really like using this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Tutor ever

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never not have Microsoft 365 as long as I own a laptop it definitely has given me so much more options to do my assignments

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, I like that its compatible, somewhat easy, full set, and priced well, renewable..... I already recomended it before I even got it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed word, excel etc and covers what I need. What I don't like is that you have to pay every year instead of owning it out right.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    basic workhorse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer Microsoft over apple and google similar products. Easy to use and power point provides a wide variety of options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s as expected, for people who’s still using these software

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Step by Step Installation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy made it very easy to install the program on my new labtop. They sent an email that walked me through the process. They also gave me a link for geek squad if I needed extra help installing it. It is great for one person or one household that doesn't use it too much. However, if you need it for work are do alot. I would recommend the family because of the extra value you get.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure how to review this Microsoft 365 since I don't use it heavily. It has everything that I'm accustomed to having with my older version, but just a bit nicer. The only reason I gave it 4 stars is because I wish I didn't have to renew my subscription every year. My last version, I just inserted the disk and downloaded it, and didn't have to worry about paying any additional money for 11 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased new laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales tech helped with the buying process and even gave me some insight to purchase a better computer with an upgraded program to fit my purpose

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I needed Word and Excel, so this was the choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to use Word because it's an industry standard so I got the subscription but I'm not really happy about it because 1) it's only for one year and in the past a program could be purchased and used for as long as possible and 2) I hate outlook and I don't even know what One Note is for (and if it's for scheduling or organizing random thoughts, I've already got other apps to do that and they were free apps).

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Pros: File Sharing, Writing Tools, Backup Storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Office 365 online when I bought my new laptop computer and used a product key to have it installed on my computer and smartphone. The installation process was successful for each device and I'm very satisfied with the applications that are available together via the Microsoft Office 365 Personal app. The 1 TB storage provided with Onedrive is beneficial because it backs up your important files. Additionally, there is a personal vault folder available to you once it has been enabled and secured by biometrics and/or by creating a pin. Electronic (PDF) versions of your identification cards and other important personal documents can be discreetly stored in this personal vault folder for future reference. OneDrive also allows for sharing of your files/folders (either directly or by creating a link) with messaging apps of your choice such as Messenger. I've recently learned that 'sharing preferences' availability can vary depending on which Microsoft Office 365 (Personal, Student, or Business) that you choose to use. For example, there's more options to control whether or not a shared file is downloadable with Office 365 (Student or Business) than with Office 365 (Personal). Your particular file sharing requirements will likely help determine which Office 365 meets your needs. OneNote is another very useful/helpful application that's available with Office 365 Personal because of all the tools provided within it for accurate note taking in an organized manner which can help to enhance your writing projects. I'm really looking forward to gaining some more experience with all of the applications that are offered in the Microsoft Office 365 Personal app. I would recommend it based upon its effective task handling and the overall efficiency of its technical aspects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Laptops!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I continue to be impressed with the quality of the items I purchase at Best Buy, especially the laptops. I have four grandchildren and my graduation gift to them is a laptop, all of which I have purchased at Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have missed using Microsoft Office. It is so nice to have it back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for occasional projects

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I retired I have joined community and family events. I use my working skills to help put together various events. Microsoft personal is inexpensive and just what I need to document and track progress. I bought this product last month after my computer crashed and received it a couple of days after ordering.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear Microsoft 365 is helping you as you put on community and family events.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    My Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I also want to thank the Best Buy Geek staff for their attention and suggestions on what would be best for improving my computer system. Purchasing and installing Microsoft Office 365 Personal was essential for my peace of mind, allowing me to use its versatility, which my computer so desperately needed. Now I can work with more confidence.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    another great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop recently had to be wiped clean- I couldn't decide which Microsoft to purchase to install. So glad this is what I chose! For $69.98 (plus tax) i have Word; Excel; PowerPoint; OneNote; Outlook- plus OneDrive online storage and Skype world minutes! the best part i also got a free Webroot Secure Anywhere Internet Security program (saving $50.00). Perfect for the business my husband and I started!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Once included in a much more civilized era…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Long Time Ago In A Galaxy Far Far Away… There was a time apparently during the period when the Jedi were around doing whatever it is that Jedi do , that the various rising “ Empires “ which produced computers once included this very basic as in ” standard ”software programs with the purchase of a computer . Apparently now that the Empire holds sway they have decided to charge a droids price in credits for very basic software programs . I expect in the not too distant future they might start offering “ optional extras “ such as a battery to power your laptop or perhaps a tower enclosure for your new PC purchase, maybe even an electrical cord to plug into the wall . ( Let’s hope there is not an annual recurring fee for the use of a basic electrical cord ) As to the software itself just as one would expect basic productivity applications they work as advertised , gets the job done .

    I would recommend this to a friend