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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38996 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 38,994 reviews
  • Rated 5 out of 5 stars

    Simply a Wow product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AMD product I purchased in OCT 2025 has working perfectly fine. Thanks to the BestBuy Product support team for their guidance to buy the device of my specifications and choice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this when I bought a new computer, The only thing that I do not like is this is a yearly subscription. But I can deal with that, This is an amazing piece of software cause you can do a lot with this.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that you think Microsoft 365 Personal is an amazing piece of software.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    MS365-LOVE IT!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product because I am trying to update my software. I have heard a lot of good things about this, have used Office Pro2013 and 2016 in the past. Self-learning this product so one day I can get proficient at it especially with Teams. So far, so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MS Office easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like that I can download from Microsoft's website and not have to use any type of CD-ROM. Easy to navigate and downloaded everything I wanted in just a few minutes. Definitely helps that when purchasing a discount for the subscription is applied. Very helpful.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Enrique,

      Thanks for the review. We're glad to hear that you enjoyed the download.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Microsoft 365 Personal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There’s no better software than Microsoft Office 365 for writing and editing documents, spreadsheets, and presentations—especially if you’re connected to the internet. In my opinion, it’s even better than the traditional version of Microsoft Office because MS 365 gives you seamless access to the latest updates and features. I’m currently using it on my Lenovo laptop, and it’s working flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always the best operating system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of use, adaptibility with older versions is of premier importance. First S/W that was auto-renew that I've purchased. I can see the financial advantage for Microsoft but I wish it was my idea when to renew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does “EVERYTHING” you Need, “OneStop Shopping!” I Didn’t Want to Purchase 3-4 Different Apps or Products, So this was a Nice Option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to work, helpful and handy. It was easy to instal, and it helps with my job and other activities that I need, I would recommend since it’s easy and handy when it comes to school, work or personal paper, projects and even to plan a party or several events.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that you find Microsoft 365 Home helpful, handy and easy to use.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 4 out of 5 stars

    Not great for Seniors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish we would have gone with a larger laptop. Let’s are too close and small for seniors. Monitor is too small as well. However, the laptop itself works well except for a learning curve.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Update Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman was most helpful in suggesting the product to purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft - 365 Personal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use MicroSoft Office extensively. I have been using versions of this software since 2007. There have been a few changes of the buttons, but every spreadsheet or word document that I have pulled up have worked as expected. Note: I have one spreadsheet that I have been building on since well before 2007 and it works as expected only much faster. BTW, I do have one complaint: In the past all I did was purchase the current version of Office and did not have to worry about additional charges. As I understand it, I now have to pay an annual subscription charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed for me and this has been a great experience! Recommend to anyone working on a computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and excellent!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a great price. Easy digital download from best buy and was up and running g with all my Microsoft needs quickly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MicroSoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this , it is such a good deal and its for the whole year. It makes having a laptop with microsoft you can do so much business , which I do schoolwork...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My daughter loves the laptop and bag

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice... perfect for my needs...the associate was very charismatic and knowledgeable he stayed with me until i fully understood my laptop needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Microsoft Office 365!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Microsoft Office 365! Glad I purchased it although I already had previously purchased the premium. Not sure where the mix up is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easily to install

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance is great also es easy to understand even if you don't have technical experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty Neat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my husband a laptop and it came with this no charge for a year Microsoft office suite which gives you all of the Microsoft office programs and it is pretty awesome. We will definitely keep the subscription when it comes time and with the subscription you get all the updates without having to purchase an additional license.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Version of Old Software with "Upgrades"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to order a new copy of MS 365 after a problem with a previous version. Best Buy's part came through as always in an excellent manner. The bells and whistles added to the software I'm still trying to work out, especially Co-Pilot, since I primarily was interested only in Word.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything I need for home and small business use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft 365 Personal package has all the features I need for the majority of my home and freelance business needs. Each product is easy to use because of the intuitive nature of its toolbars, and the assistance given by Co-Pilot when needed.

    I would recommend this to a friend