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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38073 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 467 Showing 9,321-9,340 of 38,072 reviews
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps everything all nice and organized and I love Outlook for email. Can’t wait to delete the other emails. I haven’t had a bad experience with any of the programs. I would definitely recommend to anybody.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, you can beat the value for the package you get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for any computer or laptop excellent product great service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gota Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software is something that today most individuals have to have. Was easy to load and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use. The download did not take that long.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy set up & online guide to download

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was self explanatory, and the set up was easy. Purchased with laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was super easy to understand and took under 10 minutes.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear your installation was fast and easy.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Awesome software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. It’s very convenient. Microsoft does a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with everything and would recommend to a friend.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for taking the time to recommend Microsoft 365 Personal. We are happy that you are satisfied with it.

      Best,
      Katie
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Microsoft 365 - Works Great but Prefer Owning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new MacBook Pro and needed to purchase Microsoft 365 as I couldn't use the version I owned in my previous MacBook. I'm not please with that aspect (thus lower value score) but the software offers everything I have grown accustom to for Word and Excel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for school during this time we will be doing distance learning.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that Microsoft 365 Personal is going to help you with school.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    Consider "single sale" vs. "subscription"

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was irritated because the Best Buy salesperson told me I HAD to buy Microsoft as a SUBSCRIPTION, which has to be paid again every single year. Later I found out I could have bought the product from Microsoft directly as a single install (one payment but no upgrades). I was replacing a version that was 10 years old and still working. I only use the simple functions of WORD, so don't need all the other fancy stuff that is upgraded every year. I think the subscription version with the upgrades is for people who need more functionality than me. And if they tell you that you save 10% by signing up for their credit card - read the fine print VERY carefully! For me the 10% of my $573 purchase was $50, and the savings is not in cash it is store credit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price and Great Product. Arrived as promised

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Price and Great Product. Arrived as promised

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Whether it be the included features and applications, seamless user interface, or simply the agreeable price point, we're happy to hear you've been pleased with your new Microsoft 365 Personal subscription. We've designed your new suite to be a beneficial addition to any workspace, and are thrilled to hear you've been enjoying its reliable functionality. Thank you for sharing your feedback! We appreciate it, and are glad it was a good investment for you.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great program

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying this program and still learning all of the goodies it has.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Expectations

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not what I expected. Seems overpriced for something that should already be included

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft office

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, very useful for work and personal use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Kimmy,

      We're happy to hear you are enjoying your experience with your new Microsoft 365 Personal subscription! Whether being used for work or play, we've designed your new software to add value to any situation. We're thrilled you have found it to be a beneficial addition to your workspace! Thank you for taking a few minutes to share your thoughts with us. We appreciate it, and are glad it was a good investment for you.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    MS 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy purchase, and with no glitches. Loved the experience

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy and useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to install and use immediately. I was happy with the options to choose from and the product I selected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for college

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for college or any schooling online. Easy to download and useful

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Gwen,

      We appreciate your review. We're glad to hear you had an easy download and are finding Microsoft 365 Personal to be great for school.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 4 out of 5 stars

    Personal business

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really didn’t need all the extras in the pro , version, I DON’T want family using this , selfish? Nobody else will have access. NOT for family use . Work and Business use only.

    I would recommend this to a friend