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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 39022 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 680 Showing 13,581-13,600 of 39,020 reviews
  • Rated 3 out of 5 stars

    USEFUL

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it all the time for work, and im able to share with my family if they need any of the apps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and useful product, easy to install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install! I use Excel to track my budget and monthly bills. Word is great for resumes. Very useful software!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Word 365

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with a free trail with the laptop purchase. Have since renewed, good quality and helps

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Purchased HP Pavilion PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The problem I encountered had to do with the transfer of data and programs from my old HP Envy PC to the new HP Pavilion PC. In particular the transfer of my Outlook system (emails, contacts, calendar, etc.) was very flawed and after spending several hours with two members of your Geek Squad their suggestion was to call Microsoft and see if they could help me. I'm still dealing with the consequences of that botched transfer. There were issues with other data such as all of my photos were transferred twice with a name suffix of ",old" appended to each file name. I had to carefully manually delete 20K+ duplicates to fix that problem.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues at all. Very smooth online process. Recommended thru bestbuy with purchase of a laptop to make it cheaper

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works just fine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for the necessary Microsoft office. Is good that you can upgrade to family plan if necessary.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would definitely recommend, great price great service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Serious Workhorse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this product, Office 365. If you want your photos, music, documents and writing kept safe, you need One Drive - the cloud. Though I don't use note pad and a few other writing helpers, I do use Word. This is the latest version of word - Word 16. It has additions that will help anyone with their writing. Personally, I prefer the screen from Word 10. The new backgrounds seem hard on the eyes to me. You may require help setting up Office 365. Three times I needed the Microsoft pros to adjust the program. After that, I've had no trouble. Office 365 does what it's supposed to do.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello!

      Thanks so much for sharing your thoughts and opinions about Office - we really appreciate customer feedback.

      To address your concern about backgrounds, we want you to know that you can change and customize your display settings in your Office apps and on your desktop. You can learn more about the personalization process here: https://support.office.com/en-us/article/Personalize-your-Office-365-experience-eb34a21b-52fa-4fbf-a8d5-146132242985

      We hope that helps and thank you for being a part of the Microsoft family!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 4 out of 5 stars

    Shakey Availability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes a long time, sometimes over an hour, to get a person the telephone. Also, the information provided states 24 hr, 7 days per week. I have called and it stated it closed at 8Pm. Whats up????

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy this!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best program .. a must have for a computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would Recommend.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how I'm able to access everything, very easy process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally upgraded from Windows 2013 to this subscription based cloud capable account. So far so good! I’m psyched to finally start saving stuff in the cloud and not be terrified of my laptop dying anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Essential

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Essential for anyone that writes in any form, for any purpose, and needs capable, reliable, versatile software that performs that function. I must, on occasion use a spreadsheet. And This package has it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great graduation present!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a graduation resent for my granddaughter. She loves it and says it’s wonderful to have when she starts her college career in the fall.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This software works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was purchased in order to continue using MS365. Although this product works well I don't appreciate having to be locked into purchasing it over and over again. The software locks you out once your contract time is over.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Activation of product with a key#

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value product. A little confusing to put your key # in to avtivate product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how quick and easy installation was. Have to have microsoft office, they should come pre installed in all computers!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It's really a rental.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the same Windows office we know and love only difference now is that you're renting the product. From what I understand at the end of the year you will need to purchase a new one.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello smichel38, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you Microsoft

  • Rated 5 out of 5 stars

    Recommended Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable product for the home user. After the trial period, the digital download was quick and efficient. Comes with Windows 11, no problems.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Office 365 is OK.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Office for many years and have been happy with it. Normally I have gotten the version with Publisher with it to for various newsletters that I do. I wasn't happy that this new version did not have it, but the price was right.

    No, I would not recommend this to a friend