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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38581 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 850 Showing 16,981-17,000 of 38,580 reviews
  • Rated 5 out of 5 stars

    Word Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price. The offer was so good. Good for my new computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonable price especially with BB discount Works easily Many programs

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but Office is different than PC version.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this when I got a new Apple computer. Office is set up differently. A little challenging to adjust to some of the differences but overall still works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with is product works very well still learning from it. I know I will get a lot out of it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most every job has needs for excel and word and they provides just that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product to use and like the fact that I can store files else where without using space on my laptop

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that you like the OneDrive cloud storage.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    As expected

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. Works as expected....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Microsoft 365 - this version. Can use it anywhere if I can hook into the web.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was frustrated that the installation process was a little confusing and more work than I prefer. I had to actually call the hotline to get assistance because Microsoft didn't accept the key product number I originally entered. I had to uninstall and reinstall the software. And after I did, I feel like my laptop freezes more than before when using office. I should've purchased Microsoft office directly from computer instead of doing it separately.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    MICROSOFT 365 PERSONAL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MICROSOFT 365 PERSONAL.ITS HELPS WHEN YOUR WRITING.STILL LEARNING TO USE IT.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Purchases Office 365 for new laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to download and use. Microsoft products are good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very helpful and after we purchased it, they installed it for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Real reviews

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office is definitely needed for me. I appreciated the price !

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Transition Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is fine and works well. However, there are transition issues when a user attempts to transfer the subscription from one machine to a new machine. When I bought my PC from Best Buy, I also purchased an Office 365 subscription, which Best Buy managed when the subscription came up for renewal. One day, my computer crashed and needed to be reformatted. After reformatting, I tried without success to get Best Buy and Microsoft to transfer the subscription from my old machine to the newly reformatted machine. I got consistent runaround from both companies, asking me for a password and account name that I never set up in the first place. I ultimately was forced to purchase a hew 365 subscription and install it on my newly reformatted machine, this time using a username and password of my choosing. I would advise that, if you are going to purchase this product, you install it yourself and maintain the account name and password yourself.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      In the future you can follow our guide on how to install Office 365 on a new device here: https://aka.ms/AA4rq32.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 5 out of 5 stars

    Functions well

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 Personal has been functioning well and I am happy I purchased it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    this product excels

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft you either love it or hate it. For what we need, we love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must own for students and businesses helps with business meeting and school presentations

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're excited to hear you think your new Microsoft 365 Personal subscription is a must-own! We're proud of the package we've put together, and glad you have found it to host the tools you need to accomplish both your professional and educational goals. Thank you for outlining your experience for us! We appreciate your insight, and are glad you are pleased with your purchase.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an essential item for any laptop purchase. Highly recommend for school work to work for job.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Thanks for recommending 365 Personal for work or school, Bobby!

      Best,

      Tom
      Microsoft Office Team Microsoft

  • Rated 4 out of 5 stars

    This package contains everything my mom needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As my mom uses the MS Office for work in her laptop, this is a perfect package for her personal desktop and contains what she needs just like her work laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just right combination of programs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This met my current needs for the programs I use most often. The annual subscription will allow me to decide if this is the one I will purchase next year.

    I would recommend this to a friend