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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38999 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 38,994 reviews
  • Rated 5 out of 5 stars

    Microsoft 365 Personal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Micorsoft 365 Personal. Easy to navigate, very straight forward for someone with average computer knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product that know my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great help woth my study and work, nothing to complain

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer and license purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered online, received it fast and everything works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An Excellent Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Personal Microsoft 365 subscription has served me well for several years. It allows for continuing updates to the Office programs and allows me to reevaluate each year whether I wish to continue or purchase a more permanent product. I highly recommend this approach to acquiring the Office and related programs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 Personal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The activation process and software start up was very easy. The amount of programs and subscription length is worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a perfect membership to obtain as it precedes all access to Microsoft 365.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with our new laptop. Opens fast and works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do t even use it but I’ll give it 5 stars. I personally recommend buying this when you get your laptop. Microsoft word wants to charge you 90 dollars annually for the subscription. But if you buy it separately it’s 60. I love how they try to tell you. Of you get it for a year free with the computer. Well you better cancel it once the subscription is over else 90 … dumb

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft 365

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Microsoft 365 with virus protection for a year. I would have liked to have bought the installation one like they used to have as i don’t like paying every year. Also I wanted Publisher which I only found out afterward that they don’t support anymore. I was less than satisfied with this purchase.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good product but problematic Best Buy policy and s

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the MS 365 personal subscription copy for a brand new MacBook Air m1 that I purchased on the same day with Best Buy, under the impression that I'd be given 3 months of bonus subscription (a total of 15 months) with the price of 12-months given my purchase of a new device. However, it ended up that I wasn't granted the 3 months bonus subscription due to the problem that my laptop and MS 365 weren't placed on the same order (i.e., separate transactions). What happened was that I called Best Buy on a Friday afternoon for the the MacBook Air and placed my laptop order over the phone, after learning the fact the store where I wanted to pick up the laptop had one last machine left in the color I wanted. A few hours later, when I went pick up the laptop after work, I made the purchase of the MS 365 personal subscription copy so that I'd be able to us MS office on my new machine. I thought the store adjusted my transactions and granted me the 15-months of subscription for the price of 12-months, but that was where the problem started. After I installed the software on my new machine, I logged onto Best Buy and saw my subscription was only good for 12 months. I made MANY phone calls to the customer service, only to be looped in the system and speaking with different agents. Although the 5+ agents I spoke with all wanted to help me, none of them were able to due to the Best Buy policy that the bonus 3-months was contingent on purchasing the device and software as a bundle (i.e., in one transaction). There was no way to adjust for this, and I was very disappointed. Should I known the subscription was only good for 12 months, I'd definitely opt for other sellers than BestBuy for better pricing. Although I could understand the logic of the policy so that people don't try to take advantage of it for a prior device purchase, it was not well described online nor to me at the time when I placed order for the MacBook Air (i.e., nowhere in the descriptions of the offer mentioned it has to be placed on the same transaction; otherwise, even if the device is purchased on the same day, it will be considered as a "prior purchase" instead of "a new device purchase"). I'm thankful for all the agents I spoke with when I called the customer service because they genuinely wanted to help me, but I'm very disappointed by the unclear policy and wanted to make this known to other consumers who might be thinking of purchasing a device & MS Office subscription with Best Buy. For people who are interested in getting the bonus 3-months offer, please ensure to make your device and subscription purchase in one transaction as a bundle so you'll get the bonus months as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very useful, works as advertised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful for everyday personal and work life. Works as advertised. No problems after installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    https://www.bestbuy.com/site/microsoft-365-persona

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well and very convenient. I would recommend it to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 pkg

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to install to have what you need to work on your laptop, easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Standard of business.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still the standard of businesses around the world, at a reasonable price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product runs smoothly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're familiar with MS Office, Office 365 feels more streamlined and with free upgrades, do not have to purchase new Office to keep the newest version.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very good for my personal needs. Screens open with no delays.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    one and only

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    work great ease to use and browse through internet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Essential for day-to-day computing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as part of a bundle with a new PC. Received 3 additional months. Wish MS Store had more apps and played nice with Google. Installation was quick, the pop-ups are annoying. considering you've purchased the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it in very cheap rate and it was very eady to install on the laptop.. only prob is this is for one yr thn again u have to purchase it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to purchase and install! All you have to do is enter a code and it’s installed!

    I would recommend this to a friend