Customer Ratings & Reviews
- Model:
- CZV-00011
- |
- SKU:
- 5859105
Customer reviews
Rating 4.6 out of 5 stars with 4457 reviews
(4,457 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Arc Mouse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman at Best Buy assured me this mouse would work on my Samsung laptop even though it clearly said it was for the Microsoft Surface on the box. His exact words were, "Bluetooth is bluetooth". Not surprising, when I connected it upon returning home it "connected" but was opening the wrong menus when clicking. Called Samsung support and he knew right away what the problem was and advised me to return it. Returned it to Best Buy for a refund and the salesman I spoke to this time admitted it should have been sold to me to use with anything other than a Microsoft Surface.
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Ice Blue
No, I would not recommend this to a friendRated 3 out of 5 stars
Microsoft mouse
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this would be a game changer but I was wrong. The ergonomics wasn't great and it fits awkward in the palm. You can't adjust it and if you try to adjust it low, which is not possible, it will completely go flat and shut off.
This review is from Microsoft - Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Lilac
No, I would not recommend this to a friendRated 2 out of 5 stars
Not a fan of this mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not very happy with this mouse. It looks nice and the tactile feel is great, but it is very uncomfortable to use and my hand tends to cramp up. It's also difficult to click.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We regret to hear that you were not a fan of the Surface Arc Mouse! we do appreciate all of the feedback and have forwarded it on to our team. If there is any way that we can be of assistance, please send us an email at SurfaceCustomerCare@microsoft.com.
Kindly,
Victoria
Surface Customer Care
Rated 4 out of 5 stars
Compact mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its an okay mouse. Not much utility but it serves its purpose.
This review is from Microsoft - Arc Mouse - Cobalt Blue
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Ted,
Thanks for leaving us your honest review. Your feedback is valuable to us, as we are always looking for ways to refine our products for the best possible Surface experience. The Surface Arc Mouse has some features we think are pretty neat that you can check out here: https://support.microsoft.com/en-us/help/4037233/surface-microsoft-surface-arc-mouse.
Kindly,
Jessica
Surface Customer Care
Rated 4 out of 5 stars
Works as expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No surprises. Easy setup and installation. Short learning curve.
I would recommend this to a friendRated 3 out of 5 stars
mouse
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.still works but although designed to fit in your palm feels awkward. takes a little practice to get used to how it works, overall not impressed especially coming from microsoft and for the price. still works but not my first choice to use
This review is from Microsoft - Arc Mouse - Cobalt Blue
No, I would not recommend this to a friendRated 2 out of 5 stars
Uncomfortable, bad tracking and overpriced
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits weird in the palm and the tracker is very inconsistent. Connecting to my devices is amazingly easy but I still found myself using my laptop's trackpad a lot more just cuz of bad tracking.
This review is from Microsoft - Arc Mouse - Cobalt Blue
No, I would not recommend this to a friendRated 1 out of 5 stars
Lousy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product isn’t the easiest to use- it’s nothing like the Magic Mouse- thumbs down.
This review is from Microsoft - Surface Arc Mouse - Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Light Gray
No, I would not recommend this to a friendRated 3 out of 5 stars
Prefer old school mouse
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse took some time to get used to. I had to get used to which side faced front. I don’t feel it is as smooth as a regular old school mouse. I wouldn’t recommend this mouse to someone, especially since a regular mouse costs a fraction of the amount.
No, I would not recommend this to a friendRated 1 out of 5 stars
Piece of crap
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd one if that tells the story! Its 2 months out of warranty and is crapping out on me like the other 2. A 765 mouse should last more the 14 months. i have logitech's in the house that are 10 years old and still working!
This review is from Microsoft - Surface Arc Mouse - Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Black
No, I would not recommend this to a friendRated 4 out of 5 stars
Nice!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the convenience and function of this mouse
This review is from Microsoft - Arc Mouse - Cobalt Blue
I would recommend this to a friendRated 1 out of 5 stars
Not working not for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very disapontment for this item best buy need to verify to check is working or not, i bought for my frend he says not working he blame me you give me defective item.
This review is from Microsoft - Surface Arc Mouse - Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Light Gray
No, I would not recommend this to a friendRated 3 out of 5 stars
Issues with Bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sometimes have issues connecting the mouse with Bluetooth, I have a feeling it's a Windows 10 issue. I have to re-pair the device a couple of time to resolve. My next stop is the Microsoft Store to see if there is an issue to resolve.
This review is from Microsoft - Arc Mouse - Cobalt Blue
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out! We're sorry to hear you've been having some difficulties with your Surface Arc Mouse. We highly recommend checking out some of these troubleshooting tips here: https://support.microsoft.com/en-us/help/4023522.
Best,
Heather
Surface Customer Care
Rated 1 out of 5 stars
Too Small
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not love this mouse. It should be a little bigger. I have small hands and it was still too small for all day use.
This review is from Microsoft - Surface Arc Mouse - Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
Not for guys with big hands
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it. It worked perfectly well and I had no issues, but if you have big hands then this device is a bit petite.
This review is from Microsoft - Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Lilac
I would recommend this to a friendRated 3 out of 5 stars
Not the best form factor for me.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job but it is too high for me. I wanted to buy a mouse for PC as similar as possible to the Apple mouse. This was the closest I could find. It is too high for me.
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Poppy Red
No, I would not recommend this to a friendRated 1 out of 5 stars
Continuous Glitches.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Bought the Mouse thinking it might be better compatible with the surface laptop 3 I recently purchased. However, there has been a continuous amount of glitches. I'm really Disappointed with this product.
This review is from Microsoft - Surface Arc Mouse - Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Black
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you for taking the time to share your honest experience with the community. We're sorry to hear you're encountering difficulties with your Arc Mouse and we'd like to help. We recommend checking out this mouse troubleshooting article here: https://support.microsoft.com/en-us/help/4034571. If you'd like additional assistance, our support team is eager and ready to help here: https://aka.ms/AA4rbq6.
We hope these help.
Best,
Rebecca
Microsoft Customer Care
Rated 1 out of 5 stars
Not Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is really cool and I love the touch scroll feature. However, it constantly disconnects. I use it for like 5 min max we very time and it just stops working. Out of frustration I’ve just stopped using it and went back to my trusty old wired mouse.
This review is from Microsoft - Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Soft Pink
No, I would not recommend this to a friendRated 1 out of 5 stars
Got a lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried pairing it to my Surface Pro; even changed batteries, but the Bluetooth wasn't located. Next I brought it to Geek Squad support desk and they found the same conclusion. I had to return the item for a refund.
This review is from Microsoft - Surface Arc Mouse - Bluetooth BlueTrack Ambidextrous Mouse - Wireless - Light Gray
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out. We're sorry that you experienced some unusual difficulties with your Surface Arc Mouse. In the future, our support team is always happy to help you get started with your new devices. Feel free to reach out and provide extra feedback about your experience here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
Rated 3 out of 5 stars
Nice look and feel but not confortable to me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to go with pro. I don't feel comfortable with the curve. It does have good touch response. Easy to pair and uses AAA instead of AAAA (as in pen). I wouldn't recommend unless you have tried it and like the feel.
This review is from Microsoft - Arc Mouse - Cobalt Blue
No, I would not recommend this to a friend






