Early Black Friday Deals & DoorbustersEnds Nov. 15.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Model:
CZV-00051
SKU:
5859106

Customer reviews

Rating 4.6 out of 5 stars with 4457 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 202 Showing 4,021-4,040 of 4,457 reviews
  • Rated 3 out of 5 stars

    hmmmmm

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had an awkward fit. couldnt rest my thumb and pinkie on the side

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Moving around

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is sleek and has a good feel to it. The problem i have with is that is freezes up and it won't move. Other than that it alright

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a fan.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 2 issues with this mouse. 1. I have used this for maybe 10 total hours over the last couple months, and it has already worn a shiny spot on the touch pad. I thought it was just maybe finger oils or something, but it will not clean off at all. 2. While they say it works with a Mac, and technically it does, performance is pretty bad.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Handy but not perfect

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Form and size are great for portability. Not the greatest at automatically connecting though - I have had to set it up again or restart to get it to work properly. A little pricey so wait for a sale.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mouse Person

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love making the statement "I am a mouse person!" People look at me as if I am some nutso! Honestly, I prefer using the mouse as oppose to the pad though I am at times surprised at how accurate is my pad.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking product and concept. But it will not stay connected to my computer. I’ve tried changing batteries and everything else I could think of. I grew tired of it after a couple days. Returning it.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Aaron,

      Thanks for taking the time to reach out. We'd like to chime in to offer some assistance. If you are using a Surface device or computer with Bluetooth 4.0 or later, your Surface Arc Mouse should be able to connect as long as these system requirements are met. If you have already checked these system requirements, we highly recommend trying out these simple troubleshooting steps here: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse.

      We hope this helps!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    The Arc of Triumph!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks stylish and is wonderfully functional. Replaced an older version of the Arc mouse that had a USB dongle. I am very pleased with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect addition

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect addition to my Microsoft surface pro. Like the color and keyboard performance is as good if not better than any other keyboards. Worth the investment to upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse works great with surface pro, like the way it feels in the palm of your hand. I also like that it works with any computer that has blue tooth technology.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – We're delighted that you're enjoying the comfortable feel of your new Lilac Arc Mouse. We hope it continues to serve you well. Cheers, Erica Microsoft Outreach Team Microsoft

  • Rated 3 out of 5 stars

    Its nice and comfortable but..

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty comfortable but the mouse freezes up on the screen a lot while I'm working and I have to sometimes turn it off then back on to get it to work again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great mouse for my Surface laptop!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Surface 2 laptop about a year ago, and decided to pick up this mouse to keep my trackpad clean. Great mouse, syncs to my laptop easily, and is good quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chemist Cliff

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse. I was skeptical at first, however, when I tested it in the store, I was sold. This mouse performs wonderfully.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good blue tooth mouse but learning curve

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connects easily to a windows and Mac computer. There is a learning curve when using it. The mouse doesn’t feel the same as a standard mouse and takes some getting used to especially when navigating the cursor around the screen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good mouse

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ability to flatten the mouse for storage when not in use. I think this is a really cool feature. The only con I find with the mouse is that for someone with smaller hands like myself, the mouse is not as comfortable or easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great mouse works well with my new computer.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although my new computer has touchscreen and there's a mouse pad on the detachable keyboard, this mouse is a very good match for the Surface Pro for when I am working at a desk. This mouse works very smooth and speeds up my time to complete tasks.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled that the Surface Arc Mouse has proven to be a great addition to your Surface Pro. We're proud to offer versatile devices with accessories that have the capability to transform your tablet into a full desktop experience. Thanks for letting the community know how much you love the Surface Arc Mouse!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rated 3 out of 5 stars

    Flexible Mouse

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the pink color of the mouse. It is comfortable and pretty solid for being so flexible. It has a good texture and grip on it as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best mouse ever

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I bought the first Arc mouse and felt the difference since then I had 2 Arc mouse's the first version and now this one, there is no way I'll get a different mouse.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It’s something

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard is my least favorite Item when I purchased my surface. It says it turns off when collapsed but, it doesn’t. It goes through batteries like crazy. Stick with the touchpad on the keyboard or buy a different Bluetooth mouse.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Brian,

      We're sorry to hear you're experiencing some unusual difficulties with the battery of your Surface Arc Mouse. We'd like to assist, and recommend reaching out to our wonderful support team here: https://aka.ms/AA4rbq6. We hope to hear from you soon.

      Best,

      Heather
      Surface Customer Care Microsoft

  • Rated 2 out of 5 stars

    Angle of the Arc might not be best for everyone

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an older first generation Arc Mouse and I really liked it, so I decided to try this newer version. I really liked the fact that it used Bluetooth instead of a USB receiver. However, the angle of the mouse is much different than the older version and it bothered my hand after a regular period of use. That did not happen with my older mouse. I ended up returning this product. My advice would be to try the mouse in a store before buying to make sure it sits well in your hand.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE the feel of this mouse compared to old school

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchases, though I haven’t received my computer, I love the customer service received at the store and how quick and simple the process was of getting my computer and mouse.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Erica,

      Thanks for sharing your experience with us! We're glad that Best Buy's Customer Service has been incredibly helpful so far, and look forward to you receiving your Surface device!

      Kindly,

      Victoria
      Surface Customer Care Microsoft