Customer Ratings & Reviews
- Model:
- CZV-00051
- SKU:
- 5859106
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers praise the Surface Arc mouse for its portability and sleek design. Many also appreciate its comfortable feel, convenient size, overall performance, and reliable battery life. However, some customers have expressed concerns regarding the smoothness of the scrolling function, the price point, and issues with right-clicking.
This summary was generated by AI based on customer reviews.
Not a fan of this mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not very happy with this mouse. It looks nice and the tactile feel is great, but it is very uncomfortable to use and my hand tends to cramp up. It's also difficult to click.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We regret to hear that you were not a fan of the Surface Arc Mouse! we do appreciate all of the feedback and have forwarded it on to our team. If there is any way that we can be of assistance, please send us an email at [email protected].
Kindly,
Victoria
Surface Customer Care
Uncomfortable, bad tracking and overpriced
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits weird in the palm and the tracker is very inconsistent. Connecting to my devices is amazingly easy but I still found myself using my laptop's trackpad a lot more just cuz of bad tracking.
No, I would not recommend this to a friendCompact mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its an okay mouse. Not much utility but it serves its purpose.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Ted,
Thanks for leaving us your honest review. Your feedback is valuable to us, as we are always looking for ways to refine our products for the best possible Surface experience. The Surface Arc Mouse has some features we think are pretty neat that you can check out here: https://support.microsoft.com/en-us/help/4037233/surface-microsoft-surface-arc-mouse.
Kindly,
Jessica
Surface Customer Care
Works as expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No surprises. Easy setup and installation. Short learning curve.
I would recommend this to a friendNot working not for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very disapontment for this item best buy need to verify to check is working or not, i bought for my frend he says not working he blame me you give me defective item.
No, I would not recommend this to a friendPrefer old school mouse
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse took some time to get used to. I had to get used to which side faced front. I don’t feel it is as smooth as a regular old school mouse. I wouldn’t recommend this mouse to someone, especially since a regular mouse costs a fraction of the amount.
No, I would not recommend this to a friendPiece of crap
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd one if that tells the story! Its 2 months out of warranty and is crapping out on me like the other 2. A 765 mouse should last more the 14 months. i have logitech's in the house that are 10 years old and still working!
No, I would not recommend this to a friendNice!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the convenience and function of this mouse
I would recommend this to a friendIssues with Bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sometimes have issues connecting the mouse with Bluetooth, I have a feeling it's a Windows 10 issue. I have to re-pair the device a couple of time to resolve. My next stop is the Microsoft Store to see if there is an issue to resolve.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out! We're sorry to hear you've been having some difficulties with your Surface Arc Mouse. We highly recommend checking out some of these troubleshooting tips here: https://support.microsoft.com/en-us/help/4023522.
Best,
Heather
Surface Customer Care
Not for guys with big hands
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it. It worked perfectly well and I had no issues, but if you have big hands then this device is a bit petite.
I would recommend this to a friendnot so good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very mobile. Not very comfortable. If you have small hands, I may be a good fit.
No, I would not recommend this to a friendNot the best form factor for me.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job but it is too high for me. I wanted to buy a mouse for PC as similar as possible to the Apple mouse. This was the closest I could find. It is too high for me.
No, I would not recommend this to a friendNot received
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not receive order and it says they will refund it they didn't
I would recommend this to a friendContinuous Glitches.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Bought the Mouse thinking it might be better compatible with the surface laptop 3 I recently purchased. However, there has been a continuous amount of glitches. I'm really Disappointed with this product.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you for taking the time to share your honest experience with the community. We're sorry to hear you're encountering difficulties with your Arc Mouse and we'd like to help. We recommend checking out this mouse troubleshooting article here: https://support.microsoft.com/en-us/help/4034571. If you'd like additional assistance, our support team is eager and ready to help here: https://aka.ms/AA4rbq6.
We hope these help.
Best,
Rebecca
Microsoft Customer Care
Click here to click there.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse feels good, easy to bring with you, but is garbage when it comes to actually using it. With a touch screen surface pro and a stylus I never use the mouse. and every time I do I regret it this mouse has worse connectivity and sensitivity then a 5 dollar mouse you get free when you buy a desktop.. uhg
No, I would not recommend this to a friendGot a lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried pairing it to my Surface Pro; even changed batteries, but the Bluetooth wasn't located. Next I brought it to Geek Squad support desk and they found the same conclusion. I had to return the item for a refund.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out. We're sorry that you experienced some unusual difficulties with your Surface Arc Mouse. In the future, our support team is always happy to help you get started with your new devices. Feel free to reach out and provide extra feedback about your experience here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
Differentiate yourself from the bland and boring!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color. So much fun to use. And so easy to find. This is not just a fashion statement. The technology is ahead of the curve.
I would recommend this to a friendBatteries
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The batteries that came with this exploded inside about a year later and now its useless. Total waste of money since I only got to use it a few times as it was for a back up computer
No, I would not recommend this to a friendNice look and feel but not confortable to me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to go with pro. I don't feel comfortable with the curve. It does have good touch response. Easy to pair and uses AAA instead of AAAA (as in pen). I wouldn't recommend unless you have tried it and like the feel.
No, I would not recommend this to a friendBring Back the Old One
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has blue tooth. Garbage beyond garbage. Don't even.
No, I would not recommend this to a friend