Customer Ratings & Reviews
- Model:
- CZV-00051
- SKU:
- 5859106
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers praise the Surface Arc mouse for its portability and sleek design. Many also appreciate its comfortable feel, convenient size, overall performance, and reliable battery life. However, some customers have expressed concerns regarding the smoothness of the scrolling function, the price point, and issues with right-clicking.
This summary was generated by AI based on customer reviews.
a meh mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a meh mouse that has the shape going for it, but nothing else.
No, I would not recommend this to a friendMouse
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased with laptop. For as comfortable as I thought it would be.
No, I would not recommend this to a friendMouse
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s that bad. I so wanted to love it. Very difficult to scroll with and when you right or left click you have to push harder than any mouse I’ve ever used. I’m very disappointed good looking great idea difficult to use.
No, I would not recommend this to a friendNot as sensitive as a good desk mouse.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the flatness Wish it were more sensitive Double click not so great
No, I would not recommend this to a friendNot working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working perfectly fine for my MacBook Air 2020 and it suddenly stopped working. I’ve tried pressing the Bluetooth button for 3-5 seconds as recommended and it does not work, I tried again for 30 seconds and it flashed but does not appear as discoverable.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thank you for taking a few minutes to outline your experience for us. We're sorry to hear you are encountering this issue, but think we can help. We recommend visiting this link, which hosts our collection of helpful how-to guides and troubleshooting techniques for all of the most common issues are seeing. Find all you need to know here: https://support.microsoft.com/en-us/topic/troubleshoot-problems-with-your-microsoft-mouse-or-keyboard-5afe478d-6402-d72b-93b9-e4235fd5c4cd
Best,
Brad - Microsoft Customer Care
Bluetooth connectivity issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse seemed like a really cool device and was nice when it stayer connected. Unfortunately, too many disconnects caused me to return it. Tried multiple troubleshooters to no avail.
No, I would not recommend this to a friendNot use to it yet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure that I like this mouse yet - just very different from the regular.
No, I would not recommend this to a friendAverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft - Surface Arc Mouse - Cobalt Blue, don't like the feel or color.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry you're not fond of the style of Surface Arc Mouse. We appreciate your honest feedback. If you like, you might be interested in trying out the Surface Mouse. You can find it at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-mouse-silver/5663300.p?skuId=5663300.
Kind regards,
Jessica
Surface Customer Care
Good idea but bad handling feature
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having the ability to flatten the mouse is a really good idea but after just a couple days of using it my hand and wrist started hurting because you can't grip it right with your fingers not having an area to touch and control the movement of the mouse since its hollow underneath. I returned it!
No, I would not recommend this to a friendWill be exchanging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My mouse would not turn on. Changed batteries but would still not work.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry you're running into some difficulty with your Surface Arc Mouse. We would like you to know we're here to help you get up and running with your device! First, try some simple troubleshooting options here: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse.
If you should be experiencing any further issues, we highly recommend that you reach out to our support team here: https://support.microsoft.com/en-us/contactus/.
We're always happy to give you the support you need. Thank you for your patience!
Kindly,
Jessica
Surface Customer Care
form over function
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.look sharp, but disappointingly lacking in features.
No, I would not recommend this to a friendLooks cool, but I would stick with classic mouse
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing looks cool but I find it doesn't consistently keep a good connection to my surface. I ended up using a regular mouse and find it has much better consistency and sensitivity.
No, I would not recommend this to a friendNot working for me
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldnt get it to work with my Surface Pro 8, im guessing this is obsolete for that PC
No, I would not recommend this to a friendcool wireless mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for someone that really liked this form factor of mouse, but wasn't able to get one themselves. That said, I have tried one before and see why they swear by it - it's very ergonomic, lightweight, and looks cool to boot.
I would recommend this to a friendNot comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this was made for comfort but it was very uncomfortable to use.I wonder if it’s because I have small hands
No, I would not recommend this to a friendUncomfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't want to hold arch when using wants to flatten back to the off position. Makes it uncomfortable to use especially for longer periods.
No, I would not recommend this to a friendExcellent mouse. Highly recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned several mouses. By far this one tops the list. It conforms to my hand nicely, it folds flat and fits nicely in my computer bag and battery lasts long. I absolutely love it and would highly recommend it. I will definitely buy this type mouse again if it dies. It is like the Duracell battery though it keeps going.
I would recommend this to a friendStopped working, super sad.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this mouse but it just stopped working. I bought it in June, it’s now October and I have not been using it often. It won’t connect to my laptop (also a Microsoft device) anymore.
No, I would not recommend this to a friendCute but stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse stopped working after a week and I had to return it. It is really cute thought. I would not be able to recommend it though.
No, I would not recommend this to a friendNot Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is really cool and I love the touch scroll feature. However, it constantly disconnects. I use it for like 5 min max we very time and it just stops working. Out of frustration I’ve just stopped using it and went back to my trusty old wired mouse.
No, I would not recommend this to a friend