Customer Ratings & Reviews
- Model:
- CZV-00051
- SKU:
- 5859106
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers praise the Surface Arc mouse for its portability and sleek design. Many also appreciate its comfortable feel, convenient size, overall performance, and reliable battery life. However, some customers have expressed concerns regarding the smoothness of the scrolling function, the price point, and issues with right-clicking.
This summary was generated by AI based on customer reviews.
Not worth the money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not impressed with how my hand had to hold it. Uncomfortable. Expensive for a mouse. Returned it.
No, I would not recommend this to a friendGood looking but not working.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome appearance design, however, really hard to use.
No, I would not recommend this to a friendgreat concept... that's it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color and feel and even build of the mouse is very, very nice. The concept of it flattening out is also very practical. But as an actual mouse (what it is intended to function as), it is very unreliable, ergonomically uncomfortable and much too small for the hand. And I by no means am a big guy with a big hand (5'9''). I unfortunately had to return this item and am very pleased with a new mouse that I purchased; the Logitech MX Master 3.
No, I would not recommend this to a friendDoesnt always sync
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd say about 40% of the time the mouse doesn't sync to the surface, and I have to turn the mouse on and off 3 to 4 times to get it to work.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We appreciate you taking the time to reach out to us about the difficulties you've been having with your Surface Arc Mouse. To assist, we have some great troubleshooting tips via this link here: https://support.microsoft.com/en-us/help/4034571.
If you need any additional help with your Surface Arc Mouse our support team can also be reached here: https://aka.ms/AA4rbq6.
Kindly,
Heather
Surface Customer Care
Microsoft - Arc Mouse - Poppy Red - Surface
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. Its a little laggy and the glide on any surface is not very good and does not pick up all movement. Good for the price.
I would recommend this to a friendDo not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Didnt like it. Not ergonomic and I prefer the cheaper surface mouse
No, I would not recommend this to a friendMouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy, it is not worth the prize, it has nothing special, feel cheap, the arch doesn't feel right on your wrists or hand, it doesn't slide smoothly on the desk tablet, it doesn't work when it is flat, it takes time to reconnects to bluetooth often.
No, I would not recommend this to a friendAwesome mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Arc mouse--size, ease of use, easy off/on, Bluetooth connection, no plug in device to take up a USB port!
I would recommend this to a friendDon't work on 2015 HP pavilian
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably would work good but I have a older computer and it doesn't have Bluetooth... got the other works well...
I would recommend this to a friendUncomfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very comfortable. I returned this mouse back to the store
No, I would not recommend this to a friendMouse
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For me was not comfortable, I prefer normal shape, but my husband love the one that he has
No, I would not recommend this to a friendNot the best fit for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was most like just not a fit or match for me, I did return this item and purchase another mouse
No, I would not recommend this to a friendvery expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked ok but just hit comfortable and very expensive. better if with an inexpensive bluetooth mouse.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for your honest review of the Surface Arc Mouse. We're sorry to hear that you are unhappy with the pricing. We are always striving to bring value to our customers in the devices that help them achieve more. We appreciate you giving the Surface Arc Mouse a try.
Kind regards,
Jessica
Surface Customer Care
Always a big supporter of the Surface Arc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned 4-5 of these guys. They are great to travel with and are very reliable. Small and light they can fit almost anywhere. I have only had 2 issues. 1) earlier versions had a piece of plastic at the heel of the arc (closest to the wrist) that, if it came off or got lost, made it very difficult for the mouse to travel over most surfaces. 2) the latest version of Arc is very sleek but it has a problem in how the buttons function. As you hold the Arc and use the index finger to "click" while holding the mouse between your thumb and middle finger, there is a very subtle "pinch" that occurs on either the thumb, middle finger or both. After repeated use this can get very uncomfortable. Almost feels like dozens of razor cuts. The older designs did not have this "pinching" issue as the seams of the buttons were on the top of the Arc and not on the side. With the seams on the side, every time you click the buttons your are pinching yourself. I would recommend the older versions to anyone. This newer design is irritatingly painful.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We appreciate you putting in the effort to leave a thorough and detailed review! We're glad you've given us a ton of feedback on the Surface Arc Mouse, and have passed all of your feedback along to our team. If we can be of any help, be sure to email us at [email protected].
Kindly,
Victoria
Surface Customer Care
Poor Mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this Arc Mouse. Using Logitech mouse instead. Much more responsive that the Arc Mouse.
No, I would not recommend this to a friendUnnatural feel
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unnatural feel, no back button. Not as flexible as it looks in the pictures.
No, I would not recommend this to a friendawkward
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely awkward. No wheel for scrolling. Just uncomfortable.
No, I would not recommend this to a friendGood mouse for a lefty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After forgetting the USB dongle for my mouse one too many times to work in the office. I picked this one up since it connected directly via bluetooth. It connected quickly and easily. The only thing I miss is the actual scroll wheel in the middle. Although it does attempt to act like there is a scroll wheel, it's hit or miss & some programs don't recognize the "wheel".
I would recommend this to a friendCute but there are better mouse.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Non-responsive. Had to return and exchange for different mouse.
No, I would not recommend this to a friendnope
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super jumpy, didn't like it at all. took it back!!
No, I would not recommend this to a friend