Customer Ratings & Reviews
- Model:
- CZV-00051
- SKU:
- 5859106
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers praise the Surface Arc mouse for its portability and sleek design. Many also appreciate its comfortable feel, convenient size, overall performance, and reliable battery life. However, some customers have expressed concerns regarding the smoothness of the scrolling function, the price point, and issues with right-clicking.
This summary was generated by AI based on customer reviews.
Perfect Travel Mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great mouse for travel due to it's "Flat" footprint. Ergonomically, fits fine. No visible buttons but left/right clicks easy to determine, actuate. Scrolling feature does takes some getting used as compared to traditional "Wheel" mouse. Bluetooth sync was fast, simple, no issues.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for calling out some of your favorite features of the Surface Arc Mouse. We love impressing our customers with this uniquely portable, and sleek design. We're so glad we hit the mark with this one!
Kind regards,
Jessica
Surface Customer Care
Slim fit mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am quite pleased with this mouse. I have utilized numerous mice for both personal and professional purposes, and this one stands out as the most adaptable. Its compact size makes it highly portable and convenient to store. The pointer responds promptly without any noticeable lag. I wholeheartedly endorse this product to anyone seeking a reliable and portable mouse.
I would recommend this to a friendWhat a Mouse!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse works great! But I truly just love the feeling of going to the store, seeing what I like, and walking away with my item. No delivery necessary. It's like Christmas, except you know what you are getting.
I would recommend this to a friendOnly looks good.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The click is too firm, no comfortable at all. It's only good for travel and occasional use.
No, I would not recommend this to a friendVery Nice Mouse!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is perfect for my use in the field. Compact and ergonomically correct!
I would recommend this to a friendNot ergonomic. Cumbersome.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks awesome, functions poorly. Easy to connect, difficult to use.
No, I would not recommend this to a friendmouse arrived non-functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse arrived non-functional. I need a "return merchandise authorization" or RMA.
No, I would not recommend this to a friendMICROSOFT MOUSE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.MY FAVORITE MOUSE, LIGHT. EASY TO USE, RESPONSIVE GREAT FOR TRAVEL WORK
I would recommend this to a friendGarbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth will not stay connected it keeps dropping. my computer said that it's connected but not showing the pointer or anything.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear you're encountering connectivity difficulties with your Arc Mouse. We'd like to try and figure out whats happening with your Arc Mouse. We recommend looking at this Bluetooth disconnection trouble shooting link here: https://support.microsoft.com/en-us/help/4034571.
If you continue experiencing difficulties, please feel free to reach out to our support team. They are ready and available to help: https://aka.ms/AA4rbq6.
Kindly,
Rebecca
Microsoft Customer Care
Not durable
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is just fancy and not durable. Mine packed up in less than a year.
No, I would not recommend this to a friendBluetooth not working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was defective and Bluetooth was not getting switch on so I returned the product
No, I would not recommend this to a friendNot Worth It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst possible mouse you could buy. Not sturdy and hurts to use.
No, I would not recommend this to a friendBest mouse ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new favorite mouse!! It is the best! It’s sleek and ergonomic.
I would recommend this to a friendDon't Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had multiple of these. This one worked one day, I returned it and went somewhere else
No, I would not recommend this to a frienddoesn't work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it would never sync and doesn't work. $30 bucks down the drain. bummer
No, I would not recommend this to a friendconnection keeps going off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this super excited and then it works only for a few weeks and now it doesn't even work. not
No, I would not recommend this to a friendNice try
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of this . Returned it for the traditional apple mouse.
No, I would not recommend this to a friendWorth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always wanted a wireless mouse that didn’t need a usb plug and this was exactly what I was looking for. I have a Microsoft laptop anyway so it was even better. I love the feel of the arc and how easy it is to store. Just simply snap it flat to shut down, and snap it in the arc to connect it to your device. I am very happy with this purchase.
I would recommend this to a friendWASTED money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse never worked out of the box. It did not turn on.
No, I would not recommend this to a friendMouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item Never worked after 3 sets of batteries installed Very disappointed
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear you have had a difficult time setting up your new Microsoft Arc Mouse, and appreciate you taking the time to outline your experience. We recommend visiting the following link, where we host all of the latest troubleshooting techniques and helpful how-to guides to assist with any issues you may be encountering. Find all you need to know to get up and running, here: https://support.microsoft.com/en-us/topic/troubleshoot-problems-with-your-microsoft-mouse-or-keyboard-5afe478d-6402-d72b-93b9-e4235fd5c4cd
Best,
Brad - Microsoft Customer Care