Customer Ratings & Reviews
- Model:
- CZV-00051
- SKU:
- 5859106
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers praise the product for its exceptional portability, sleek design, and comfortable feel, often highlighting its convenient size. They also appreciate its overall performance, good battery life, and improved Bluetooth connectivity. However, some customers have expressed dissatisfaction with the scrolling experience and find the right-click functionality to be annoying. Additionally, the product's price is a concern for some users.
This summary was generated by AI based on customer reviews.
Good, sometimes looses connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bending of the mouse sometimes unwired connection to the laptop.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out, we apologize you are having some connection issues with your Surface Arc Mouse. Hopefully we can chime in with some helpful insight for you to get back up and running!
The Surface Arc Mouse was designed to snap into a curved position for use. Once the mouse is in this position, it should turn on and connect to your device automatically (assuming you have already established a connection previously.)
When you are done using your mouse, it snaps and folds flat for storage or transport. When it is in this position it is normal that it disconnects from your device, and powers off.
We hope this helps clarify. However, if you still feel like you are experiencing unusual connectivity issues, our support team is always happy to help you as well. Please feel free to reach out to them here: https://support.microsoft.com/en-us/contactus/.
We hope to get your device in tip-top shape in no time!
Kind regards,
Jessica
Surface Customer Care
Bad buy.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only worked for me a couple of times. Then it did not reconnect with my laptop.
No, I would not recommend this to a friendWorst mouse ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 months ago, abruptly stopped working and now past return period. Changed batteries, trouble shoot to no avail. Even prior, was losing Bluetooth constantly (had fresh batteries), shaky mouse tracking. Looks attractive, but performance is an "F".
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your hones experience. We're glad you reached out. We have some tips for you to try to get your Surface Arc Mouse up and running here: https://support.microsoft.com/en-us/help/4023522.
If you should encounter further questions or concerns, our support team is eager to help. Please feel free to contact them here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
Game Changer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use my surface every single day as a grad student and I have to say that the addition of the arch mouse is a game changer! It's design is made to fit very comfortable in your hand and it snaps to a flat position which makes it so easy to pack. I love that the area where you scroll and click on allows you to move your screen from side to side. Overall I recommend 100%
I would recommend this to a friendStylish and lightweight
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best wireless mouse to own. The design is superb, its light in weight, very stylish and modern. Easy setup and smooth connectivity is a plus.
I would recommend this to a friendDon't like the design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working one month after purchase. Poor design curve doesn't hold.
No, I would not recommend this to a friendWireless? Connection-less
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.electronic garbage. dont buy it. Basically only working 10% of the time. The connection is fragile. Auto reconnection does not work at all. Pairng fails from time to time.
No, I would not recommend this to a friendArc for the win!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DOPE! I got this mouse as a gift for Christmas and man was I surprised. I had my eye on it but wasn’t sure about the design. Straight out of the box I was impressed. Sleek design, ergonomic, and perfect for home office or travel. Highly recommended.
I would recommend this to a friendBest mouse ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the only mouse I'll ever use. All others (and I have tried many) gave me hand cramps and in one instance the beginning of carpal tunnel syndrome. Then I found the arc and have never looked back. Comfortable, smooth movement, and I can use it with either hand.
I would recommend this to a friendMicrosoft arc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.slow reaction, not practical, malfunctioning. they don't accept returns!
No, I would not recommend this to a friendLove it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I’ve never had a surface before now, and I find this mouse so neat! I love how it flattens to turn off and store! Love it!
I would recommend this to a friendPerfect Travel Mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great mouse for travel due to it's "Flat" footprint. Ergonomically, fits fine. No visible buttons but left/right clicks easy to determine, actuate. Scrolling feature does takes some getting used as compared to traditional "Wheel" mouse. Bluetooth sync was fast, simple, no issues.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for calling out some of your favorite features of the Surface Arc Mouse. We love impressing our customers with this uniquely portable, and sleek design. We're so glad we hit the mark with this one!
Kind regards,
Jessica
Surface Customer Care
Love love love!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love! This mouse has helped me tremendously with my neck back and shoulder pain. It is built for comfortability and for ease of access. I highly recommend this mouse to anyone.
I would recommend this to a friendDon't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the mouse, does not connect like it's supposed to, when it does connect it won't open or close anything I click on.
No, I would not recommend this to a friendSuperior to Magic Mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a loyal Apple customer for the last 10 years, I have always thought that the Magic Mouse was the perfect mouse. After a switch to a Dell laptop for work (which I can not say the same glowing things when comparing to a MacBook) I thought I would have to go back to a clunky mouse. This is the opposite. Not only is it easier to travel with, thanks to the flatten to power off function, but it fits the hand better than the Magic Mouse. Everything else is just as easy as the MM.
I would recommend this to a friendOnly looks good.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The click is too firm, no comfortable at all. It's only good for travel and occasional use.
No, I would not recommend this to a friendSlim fit mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am quite pleased with this mouse. I have utilized numerous mice for both personal and professional purposes, and this one stands out as the most adaptable. Its compact size makes it highly portable and convenient to store. The pointer responds promptly without any noticeable lag. I wholeheartedly endorse this product to anyone seeking a reliable and portable mouse.
I would recommend this to a friendNot ergonomic. Cumbersome.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks awesome, functions poorly. Easy to connect, difficult to use.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth will not stay connected it keeps dropping. my computer said that it's connected but not showing the pointer or anything.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear you're encountering connectivity difficulties with your Arc Mouse. We'd like to try and figure out whats happening with your Arc Mouse. We recommend looking at this Bluetooth disconnection trouble shooting link here: https://support.microsoft.com/en-us/help/4034571.
If you continue experiencing difficulties, please feel free to reach out to our support team. They are ready and available to help: https://aka.ms/AA4rbq6.
Kindly,
Rebecca
Microsoft Customer Care
mouse arrived non-functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse arrived non-functional. I need a "return merchandise authorization" or RMA.
No, I would not recommend this to a friend