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Customer Ratings & Reviews

Model:
CZV-00051
SKU:
5859106
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Customer reviews

Rating 4.6 out of 5 stars with 4495 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend

Customers are saying

Customers praise the Surface Arc mouse for its portability and sleek design. Many also appreciate its comfortable feel, convenient size, overall performance, and reliable battery life. However, some customers have expressed concerns regarding the smoothness of the scrolling function, the price point, and issues with right-clicking.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 224 Showing 4,461-4,480 of 4,495 reviews
  • Rated 4 out of 5 stars

    Lightweighted mouse with a lesser battery life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely light-weighted and easy to carry, use. I have been using this for more than 2 years now but the battery life has been deteriorating at a steady pace that I am now changing the batteries once every 3 months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface pro mouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mouse so perfect a must-have item makes work so much more efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Accountant

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the feel if it Love that it slips easily into one of my computer bag pockets with no extra bulk.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface mouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and recommended from comfort point of view

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface go 3

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Delivered fast and working amazing

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Smooth and clean work of art

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse feels like a work of art, but after trying it for a few days, I'm returning it. If you need basic mouse functionality, this mouse works adequately. However, the lack of a center button and lack of side buttons make this seem over-priced and disappointing as far as performance. I do a lot of graphic design on my surface book and the lack of the center scroll button makes this mouse worthless to me. There is a nice feature of scrolling through pages when you swipe your fingers up/down or left/right, but it just isn't very precise at all, in comparison to an actually scroll wheel found on mice for less money. The way this mouse bends to activate is a nice feature too, but after using the mouse for an hour or two, I found it to cause hand discomfort much more than a standard mouse.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your honesty! We're sorry the Surface Arc Mouse has not performed as you expected. We will be sure to share your feedback with our team.

      If you still have the device, you can customize sensitivity and functionality by downloading the free Mouse and Keyboard Center: https://www.microsoft.com/accessories/en-us/downloads/mouse-keyboard-center.

      Hope this helps!

      Amanda
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Great Surface Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface arc mouse looks great. The full scroll plane works perfect. Love how it is able to turn flat. Needs a little bit of getting use to because it is not that comfortable, but overall a great pair for my surface book 2!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    easy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best mouse that I have ever used. It was extremely fast to pair and dummy proof. I don't know why anyone would give this mouse anything less than 5 stars unless you're plan old electronically challenged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this mouse. Works and feels great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sleek

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design and great product. A little bit small for my husbands hands. Perfect for mine though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse. Awesome value from Best Buy! Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trustworthy shoping

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was like new, trustworthy, fast shoping with bestbuy,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good mouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mouse does really good with my desktop and was also able to connect to my Note 8. The right click dose seem a little buggy but its not too bad for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Mouse...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One drawback is the 'skin' loosens up from being folded and flattened frequently. Does not stop the mouse from working just looks 'baggy' after a while. And because it is thin and sleek it is easily lost, which is why I am reviewing it as I purchase a second one...

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Returned It.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t trust all of the negative reviews before I bought it. I had to experience it for myself. My biggest issue was that it wasn’t responsive. A lot of lag between click and scroll vs what was happening on screen. Perhaps because I was paired to a Lenovo. For $100, it didn’t feel well made and was kid sized.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Did not meet my expectations

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great concept, not so great application. A rechargeable mouse would be a better design choice. Also, it has connectivity issues and intermittently goes unresponsive to actions including swiping, moving the curser, and clicking. I was hoping for a product closer to Apple's Magic Mouse.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good quality mouse with long life.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best mouse I have ever owned in my life. Back many years ago they had disappointing quality but not these. It's premium quality with nice touch sensors that come in real handy. They last forever and would highly recommend them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does not work with macOS / apple mac

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mouse only works with Windows BT, in macOS, it pairs but doesn't reconnect, and you'd have to repair it every time. It is not very comfortable; it would be a good portable temporary mouse that you leave in your bag, but not great for long usage over time.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    No middle button, good overall mouse.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slim when folded and connects fast. However, there is not middle button.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Can't tell if I like because it does NOT work!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Straight out of the box it does not work. . .. Can not pair it to my device, I'm assuming because (per instructions) when I depress the bluetooth button I do not get the blinking light after 3 seconds. Yes, I have it arced so it should be on, yes I put in fresh batteries in case that was an issue. So I guess its off to Best Buy to return it, only this was the last one the store had in stock. . . At this point could not recommend to a friend. I have held it and tried to understand the negative review comments about the "right click - left click" issues a lot of folks seem to be having. I don't think will be an issue for me, but hey. . . I can't even try it out!! BTW, this was NOT an opened box, the seal was tight and in place. No excuse for selling faulty products, this wasn't a "Dollar Store" purchase or price.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're so sorry to hear that you are experiencing some unusual difficulties with the Surface Arc Mouse. Please know that this is a highly unusual issue, and we are sending your feedback up to our team. We care about delivering top-notch products, and quality service to our customers, and we apologize that your experience has not been up to the standards we hold ourselves to. Many of our customers who have gotten a chance to experience the Surface Arc Mouse, love the sleek design, and portability, and have remarked that it is easy to use.

      If you are planning on exchanging the Surface Arc Mouse, we think that you will have a much better experience. If you should ever encounter any difficulties in the future with any Surface products, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.

      We apologize for any inconvenience, and we hope we can show you the level of excellence we strive for every day.

      Kindly,

      Jessica
      Surface Customer Care Microsoft