Customer Ratings & Reviews
- Model:
- RVF-00052
- SKU:
- 1261563
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the Arc Touch Wireless BlueTrack Ambidextrous Mouse for its ease of use, design, and compact size, finding it comfortable and convenient for portable use. Many appreciate the long battery life and its ability to work on various surfaces. However, some users express concerns regarding the touch scroll wheel's reliability and the lack of Bluetooth connectivity.
This summary was generated by AI based on customer reviews.
AWFUL DOES NOT WORK CORRECTLY!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS ITEM IS AWFUL IT DOES NOT WORK CORRECTLY..YOU HAVE TO KEEP PRESSING THE ENTER ON THE MOUSE KEEPING GETTING STUCK AS IF NO CONTACT. THE ARCH IS NO GOOD!! JUST A BAD ITEM!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry to hear you've been having some difficulties with your Arc Touch Mouse. If you haven't yet, we highly recommend troubleshooting your mouse using this link here: https://support.microsoft.com/en-us/help/4023522.
Our support team is also ready to assist you further should you need it. You can reach them 24/7 via this link here: https://aka.ms/AA4rbq6.
Kindly,
Heather
Microsoft Customer Care
Pass on this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work; I changed the batteries. This is my second Arc Touch. I had the first one for me than 5 years until it broke down. A creature of habit, be I bought the exact same product and it's trash.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry there's an issue with your Arc Touch Mouse. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, our team at Microsoft Support may be able to help. We recommend troubleshooting the problem with them here: https://support.microsoft.com/en-us/windows/troubleshoot-problems-with-your-microsoft-mouse-or-keyboard-5afe478d-6402-d72b-93b9-e4235fd5c4cd
Hope that helps,
Chuck
Microsoft Customer Care
maybe good for a child
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought it would be comfortable to use - wasn't. Have returned item.
No, I would not recommend this to a friendNot expeted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like this product and will get something else
No, I would not recommend this to a friendhard to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a difficult time with this mouse. Would not purchase again.
No, I would not recommend this to a friendNot what I expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is very tiny in my opinion. And the arc has only one setting. The click area did not work with my hand placement. Was very excited about this mouse and ended up being disappointed. Ended up returning
No, I would not recommend this to a friendJunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I owned three of these mice I bought two and returned one for a total of three all three locked up and refused to work ten or fifteen seconds later they work again Microsoft had no fix and offered a full refund so they know something about them I did not do not waste your time
No, I would not recommend this to a friendFirst and Last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would never recommend this awkward item to anyone. The firm is almost correct but not enough curve. The buttons are are a chore to use. The overall concept is towards a good item but failed in performance.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thank you for taking the time to reach out. We're sorry to hear your experience with the Arc Touch Mouse was lackluster. We want you to know that we always appreciate honest feedback from customers, and we'll be sure to make note of the feature issues you've described.
Kindly,
Heather
Microsoft Customer Care
Sleek, but hate it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design looks nice and sleek but I HATE it! We threw the packaging away or else I would have returned it.
No, I would not recommend this to a friendNice mouse but older version was better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We ended up returning this because they changed this from being Bluetooth to wireless. Our original mouse is great and thought we were buying the same one for our second Surface Book.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out. It's possible you meant to purchase the Surface Arc Mouse, which has the same curved design and fold-flat feature, with Bluetooth technology. Check it out at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-arc-mouse-black/5859103.p?skuId=5859103.
We hope this helps!
Kind regards,
Jessica
Microsoft Customer Care
Microsoft - Arc Touch Mouse - Black
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never purchase another Microsoft Arc Touch Mouse - Black ,,,, very flimsy and rarely worked at times due to the return of the item.
No, I would not recommend this to a friendWasnt bluetooth as advertised, but usb
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to return and was denied. First time that ever happened. Only returned 2 other items this year after Xmas due to duplicate gifts, but still got "blacklisted" by 3rd party company BB uses to track returns.
No, I would not recommend this to a friendMicrosoft - Arc Touch Mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot stand this mouse, it's awful. I hated the feel, it didn't come with a carrying case like the first generation Arc mouse. So sensitive and just a total fail of a mouse. Avoid like 30 day old milk
No, I would not recommend this to a friendNice concept but not for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item just because it was awkward feeling . I couldn’t get used to it.
No, I would not recommend this to a friendBad bad bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poorly made!! You would think for a Microsoft product at that price it would be far more functional.
No, I would not recommend this to a friendDoesn't stay shiny/clean looking
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surface shows fingerprints so it always looks dirty. Returned it!
No, I would not recommend this to a friendDidn't like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Found it very difficult to use the left/right buttons. The curved design is modernistic, but not very comfortable. Also, it was uncomfortable and didn't work as well as my older mouse.
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it after a week, kept cutting out. Spend the extra 20 and get the newer one
No, I would not recommend this to a friendWorked for 2.5 weeks, then died
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a fine mouse for the first 2.5 weeks, and then it died. Replaced batteries but still wouldn’t turn on. Alas!
No, I would not recommend this to a friendGarbage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst mouse I’ve ever bought, maybe the new model is better but this one is not.
No, I would not recommend this to a friend