Customer Ratings & Reviews
- Model:
- RVF-00052
- SKU:
- 1261563
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the Arc Touch Wireless BlueTrack Ambidextrous Mouse for its ease of use, design, and compact size, finding it comfortable and convenient for portable use. Many appreciate the long battery life and its ability to work on various surfaces. However, some users express concerns regarding the touch scroll wheel's reliability and the lack of Bluetooth connectivity.
This summary was generated by AI based on customer reviews.
Not Worth It
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse looks and feels great. However, the scrolling will randomly stop working. What is even worse is when you look up this issue there are threads about this problem dating back to 2011. Microsoft doesnt care, clearly.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We care! We're sorry to hear that you've had this experience with your Arc Touch Mouse. Some programs do not support scrolling for anything less than a full line at a time, so they do not process scrolling instructions from a smooth scroll wheel correctly. If you have a program that scrolls too quickly, barely scrolls, or lurches forward when scrolling, you can add it to the scrolling assistance list. Learn more how to do this here: https://www.microsoft.com/accessories/en-us/support/troubleshooting/mouse/resolving-scrolling-problems.
We would also recommend making sure that the firmware on the mouse is up-to-date by visiting this link:https://www.microsoft.com/accessories/en-us/products/mice/arc-touch-mouse/rvf-00052#techspecs-connect.
If you are still experiencing the same behavior, feel free to reach out to our team at [email protected], and they'd be happy to see what's going on.
All the best,
Amanda
Microsoft Customer Care
- Cons mentioned:Bluetooth
Not bluetooth, so not really useful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This version of the Arc mouse is not bluetooth, so it takes up the only USB port on the Microsoft Surface Pro laptop. Just poor design choice by Microsoft.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for taking the time to reach out. While it's true the Microsoft Arc Touch Mouse is not Bluetooth compatible, we do offer the Microsoft Surface Arc Mouse with Bluetooth technology which you may be interested in: https://www.bestbuy.com/site/microsoft-surface-arc-mouse-black/5859103.p?skuId=5859103.
We hope this helps!
Kindly,
Jessica
Microsoft Customer Care
Turns off when fold flat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its not really ergonomic mouse. Its flat fold mouse. Mouse only works when its bent. And there is not intermediate setting - its only flat (off) or arced (on), and you can not adjust arc. Now its so arced, that my small hands wont fully reach the top of button and scroll button comfortabily, and using it without a mouse pad, due to the arc the mouse continuously slides out of my hands. One of the worst mouse I have used. I think a china made $5 mousees and wired HP mouse were better than this.
No, I would not recommend this to a friendDean
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse does not work, when i click it does not respond, suddenly it does respond and backlog clicks respond
No, I would not recommend this to a friendDon't waste your time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly hung for about 10 seconds every 3-4 minutes. running on a new Dell laptop Win 7 64 bit. when i returned it to BB geek squad told me about 90% of them are returned for the same problem. Exchanged for a Logitech M515 couch mouse. Works fantastic, and I am not a hugh Logitech fan.
No, I would not recommend this to a friendjunk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked fine for 2 days .. after that the left button turned off ... junk
No, I would not recommend this to a friendExellent mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A few days ago I bought this mouse and did not check the complement and when I came to Russia found what nano transreciver did not icnlued to package.
I would recommend this to a friendDONT BUY THIS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ITS SO AWFUL CONSTANTLY NEED TO RESET IT ALWAYS BUGGY ALWAYS STOPS WORKING TRIED TWO JUST A TERRIBLE MOUSE
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello TrueReview, Microsoft has a 3 year limited warranty on the Microsoft - Arc Touch Mouse. For more details and a possible replacement, please visit: http://www.microsoft.com/hardware/en-us/warranties . We apologize for any frustration this has caused and hope this was helpful to you.