Customer Ratings & Reviews
- Model:
- ELG-00026
- SKU:
- 6382130
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the product's excellent portability, slick design, and comfortable feel, often highlighting its convenient size, light weight, and good battery life. They also appreciate its improved Bluetooth connectivity, overall performance, and compatibility with devices like the Surface computer. However, some customers have expressed concerns regarding the scrolling experience, finding it not very smooth, and also note that the price is a bit high and the right-click functionality can be annoying.
This summary was generated by AI based on customer reviews.
Works well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice for travelling. I like the way you can easily turn it on & off and it's very responsive. Wish it was a bit more rounded on the sides as it's not 100% comfortable. I have a smaller hand.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We couldn't agree more that the Surface Arc Mouse is a great traveling companion! We're glad to hear that you've been enjoying your mouse, and will be sure to pass along your feedback of the share of the mouse for those with petite hands.
Kindly,
Victoria
Surface Customer Care
- Cons mentioned:Price
Great concept but not quite meeting expectation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great concept but too arched and the touch pad for scrolling isn't clean and always smooth. Would like something more haptic, similar to the USB-plug version of this, where the wheel has sound and feeling in the middle, and there's designated space for it, and it's slimmer profile width than this one. Also too pricey for what it offers.
No, I would not recommend this to a friend - Pros mentioned:Portability
Ice Blue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT purchase to accompany my surface tablet. It has a very good response and stores away straight so you can put it in any pouch or pocket. Material is so soft, cleans/disinfects nicely without losing its color. Found the color to be even more appealing once I started to use it.
I would recommend this to a friend I love the mouse
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this mouse. It pairs well with the laptop and it is easier to use than the touchpad.
I would recommend this to a friendLove this mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this mouse for my daughter for Christmas. I have the same one and it works on everything like your leg ,couch, bed etc. it’s great
I would recommend this to a friendGreat Mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse is very responsive, you may need to slow down the response a bit. I use it on an Hp Envy and a surface pro. Works on both very well.
I would recommend this to a friendUnexpected Favorite Accessory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is a great addition to my laptop. I got it on a whim and it is awesome to have to add some versatility to my daily mouse pad use
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for choosing to give Surface Arc Mouse a try. We're delighted to hear that this has been an excellent addition to your Surface experience. If you're interested, try checking out all the gestures that Surface Arc Recognizes here: https://support.microsoft.com/en-us/help/4037233.
Kindly,
Jessica
Surface Customer Care
- Pros mentioned:Portability
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soft and sleet to the feel and the touch. Folds out.
I would recommend this to a friend Great Open Box mouse.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge upgrade over the previous generation of Arc Mouse. Works great in my Surface Pro 7
I would recommend this to a friend- Pros mentioned:Portability
One of my favorite peripherals
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm super impressed with Microsoft recently. This mouse is brilliant. First off, it's accurate and fast. You "bend it on" and boom, it's connected. You "bend it straight" and it's off, so simple. It's not "cheap" but then I'm ok with spending money on a mouse when there's innovation. I wish Apple would go back to innovating like this.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We’re glad to hear you’re enjoying Surface Arc Mouse. We designed this Surface accessory to help make being productive a snap. Thanks for taking the time to write up a review and share your experience with the community!
Cheers,
Rebecca
Surface Customer Care
Get it for surface.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best laptop mouse ive used. No problems and great build quality.
I would recommend this to a friendArc Mouse
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent item, experience was good. Item was ready for pick up. Store staff was friendly and knowledgeable.
I would recommend this to a friend- Pros mentioned:Design, Portability
Nice light and flexible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing how well it works. And it looks great too.
I would recommend this to a friend - Cons mentioned:Right click
Be careful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure whether it's the arc mouse or my computer, but the right click on the mouse does not work consistently for copying and pasting.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for your feedback. We greatly appreciate you taking the time to let us know about your experience with the Surface Arc Mouse, and we would like to let you know we're here to help. It sounds like some of the inconsistencies with your mouse can be solved by changing your mouse settings on your Surface device. We recommend following the instructions on our support page here: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse. Please be sure to scroll to the bottom where it says "Microsoft Surface Arc Mouse doesn’t do what I want it to." If you should still be experiencing any issues with your device, please don't hesitate to contact our support team for further troubleshooting here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
Mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact that it turns off by laying it flat
I would recommend this to a friendGood mouse
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse itself works really well. I like that it shuts off when you snap it flat to preserve battery life. My only negative is the lilac color. In the photos it seems more purple toned. In real life the mouse almost looks white. I can tell its purple when I place it next to something that is actually white.
I would recommend this to a friend- Pros mentioned:Comfort
Works well with Surface 3 Laptop - expensive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this along with the Surface 3 Laptop and stylus/pen. They were all on sale plus I had a 10% off birthday reward and rewards points. I like the mouse, it is comfortable in my hand and has a quick response. The scrolling feature is great. Do you need it if you buy a Microsoft Laptop? No... but if you do not have a good wireless mouse this is an expensive but viable alternative.
I would recommend this to a friend - Cons mentioned:Price
Great feel and design
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my daughter to complete the color coordination of her surface pro. Wasn't to keen on paying for an expensive mouse to an already expensive setup when you include keyboard cover and pen. But apparently this isn't a popular color, despite it was chosen by her, so I was able to get this mouse discounted. She swears by this mouse and says it is much better than a normal mouse.
I would recommend this to a friend If you have a surface pro, this is a must
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This syncs perfectly with my surface pro, increasing ease of use. Not had any issues with connectivity and have had this for over 9 months.
I would recommend this to a friendGreatest mouse ever.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to my laptop! Easy to use and stores flat when not in use. I love it.
I would recommend this to a friend