Customer Ratings & Reviews
- Model:
- ELG-00026
- SKU:
- 6382130
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the product for its exceptional portability, sleek design, and comfortable feel, often highlighting its convenient size. They also appreciate its overall performance, good battery life, and improved Bluetooth connectivity. However, some customers have expressed dissatisfaction with the scrolling experience and find the right-click functionality to be annoying. Additionally, the product's price is a concern for some users.
This summary was generated by AI based on customer reviews.
Not recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good, it is not easy to control that and the click is not sensitive.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Mark,
Thanks for taking the time to reach out. We're sorry to hear you've been having some difficulties with your Surface Arc Mouse. If you haven't yet, we highly recommend trying some of these troubleshooting tips here: https://support.microsoft.com/en-us/help/4023522. If you continue to have the same difficulties with the performance of your Surface Arc Mouse please feel free to reach out to our support team here: https://aka.ms/AA4rbq6.
Kindly,
Heather
Surface Customer Care
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Alabosulutely brilliant technology. Love the moise
I would recommend this to a friendGreat mouse!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mouse works good. Sensory part not as good as the magic mouse.
I would recommend this to a friendAwesome mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most stylish speak moise. Loved my burgundy mouse.
I would recommend this to a friendLousy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product isn’t the easiest to use- it’s nothing like the Magic Mouse- thumbs down.
No, I would not recommend this to a friendnot comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not comfortable in your hand with only one setting
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Matt,
We're sorry to hear that you didn't find the Surface Arc Mouse to be comfortable. We appreciate the feedback, and will pass it along to our team.
Kindly,
Victoria
Surface Customer Care
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish the mouse would work when it was on the first bend. Otherwise, good.
I would recommend this to a friend- Pros mentioned:Portability
Good for travelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse is good for travelling. It can go completely flat to protect it from the rigors of being in your bag. However the response sensitivity of the mouse is really bad. It is nothing like a normal mouse for your desktop.
No, I would not recommend this to a friend Stylish but not the nest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Moved to Microsoft products after 12 years of continued apple use. Not satisfied at all. The mouse keeps disconnecting even when the battery is new. Sliding fingers on the surface to move the cursor isn’t the most elegant experience.
No, I would not recommend this to a friendsometimes loose the pointer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.like slim design, but can be hard to use......................
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Lesley,
Thanks for reaching out. We're delighted to hear you've been enjoying the ergonomic design of Surface Arc Mouse. To assist with the difficulties you've been having with your mouse, we highly recommend checking out these troubleshooting tips here: https://support.microsoft.com/en-us/help/4023522.
We sincerely hope that helps!
Best,
Heather
Surface Customer Care
Arc Mouse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman at Best Buy assured me this mouse would work on my Samsung laptop even though it clearly said it was for the Microsoft Surface on the box. His exact words were, "Bluetooth is bluetooth". Not surprising, when I connected it upon returning home it "connected" but was opening the wrong menus when clicking. Called Samsung support and he knew right away what the problem was and advised me to return it. Returned it to Best Buy for a refund and the salesman I spoke to this time admitted it should have been sold to me to use with anything other than a Microsoft Surface.
No, I would not recommend this to a friendFavorite mouse in recent history
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had some good mice, but this one takes the cake
I would recommend this to a friendMicrosoft mouse
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this would be a game changer but I was wrong. The ergonomics wasn't great and it fits awkward in the palm. You can't adjust it and if you try to adjust it low, which is not possible, it will completely go flat and shut off.
No, I would not recommend this to a friendmouse
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.still works but although designed to fit in your palm feels awkward. takes a little practice to get used to how it works, overall not impressed especially coming from microsoft and for the price. still works but not my first choice to use
No, I would not recommend this to a friendNot a fan of this mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not very happy with this mouse. It looks nice and the tactile feel is great, but it is very uncomfortable to use and my hand tends to cramp up. It's also difficult to click.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We regret to hear that you were not a fan of the Surface Arc Mouse! we do appreciate all of the feedback and have forwarded it on to our team. If there is any way that we can be of assistance, please send us an email at SurfaceCustomerCare@microsoft.com.
Kindly,
Victoria
Surface Customer Care
Compact mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its an okay mouse. Not much utility but it serves its purpose.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Ted,
Thanks for leaving us your honest review. Your feedback is valuable to us, as we are always looking for ways to refine our products for the best possible Surface experience. The Surface Arc Mouse has some features we think are pretty neat that you can check out here: https://support.microsoft.com/en-us/help/4037233/surface-microsoft-surface-arc-mouse.
Kindly,
Jessica
Surface Customer Care
Works as expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No surprises. Easy setup and installation. Short learning curve.
I would recommend this to a friend- Pros mentioned:Portability
Uncomfortable, bad tracking and overpriced
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits weird in the palm and the tracker is very inconsistent. Connecting to my devices is amazingly easy but I still found myself using my laptop's trackpad a lot more just cuz of bad tracking.
No, I would not recommend this to a friend Too Small
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not love this mouse. It should be a little bigger. I have small hands and it was still too small for all day use.
No, I would not recommend this to a friendPrefer old school mouse
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse took some time to get used to. I had to get used to which side faced front. I don’t feel it is as smooth as a regular old school mouse. I wouldn’t recommend this mouse to someone, especially since a regular mouse costs a fraction of the amount.
No, I would not recommend this to a friend