Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 4509 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the product for its exceptional portability, sleek design, and comfortable feel, often highlighting its convenient size. They also appreciate its overall performance, good battery life, and improved Bluetooth connectivity. However, some customers have expressed dissatisfaction with the scrolling experience and find the right-click functionality to be annoying. Additionally, the product's price is a concern for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 217 Showing 4,321-4,340 of 4,509 reviews
  • Rated 1 out of 5 stars

    Piece of crap

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd one if that tells the story! Its 2 months out of warranty and is crapping out on me like the other 2. A 765 mouse should last more the 14 months. i have logitech's in the house that are 10 years old and still working!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working not for me

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very disapontment for this item best buy need to verify to check is working or not, i bought for my frend he says not working he blame me you give me defective item.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the convenience and function of this mouse

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Issues with Bluetooth

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sometimes have issues connecting the mouse with Bluetooth, I have a feeling it's a Windows 10 issue. I have to re-pair the device a couple of time to resolve. My next stop is the Microsoft Store to see if there is an issue to resolve.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for reaching out! We're sorry to hear you've been having some difficulties with your Surface Arc Mouse. We highly recommend checking out some of these troubleshooting tips here: https://support.microsoft.com/en-us/help/4023522.

      Best,

      Heather
      Surface Customer Care Microsoft

  • Rated 2 out of 5 stars

    Not for guys with big hands

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return it. It worked perfectly well and I had no issues, but if you have big hands then this device is a bit petite.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best form factor for me.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job but it is too high for me. I wanted to buy a mouse for PC as similar as possible to the Apple mouse. This was the closest I could find. It is too high for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not so good

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very mobile. Not very comfortable. If you have small hands, I may be a good fit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Continuous Glitches.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Bought the Mouse thinking it might be better compatible with the surface laptop 3 I recently purchased. However, there has been a continuous amount of glitches. I'm really Disappointed with this product.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for taking the time to share your honest experience with the community. We're sorry to hear you're encountering difficulties with your Arc Mouse and we'd like to help. We recommend checking out this mouse troubleshooting article here: https://support.microsoft.com/en-us/help/4034571. If you'd like additional assistance, our support team is eager and ready to help here: https://aka.ms/AA4rbq6.

      We hope these help.

      Best,

      Rebecca
      Microsoft Customer Care Microsoft

  • Rated 1 out of 5 stars

    Not Good

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is really cool and I love the touch scroll feature. However, it constantly disconnects. I use it for like 5 min max we very time and it just stops working. Out of frustration I’ve just stopped using it and went back to my trusty old wired mouse.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not received

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not receive order and it says they will refund it they didn't

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Click here to click there.

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse feels good, easy to bring with you, but is garbage when it comes to actually using it. With a touch screen surface pro and a stylus I never use the mouse. and every time I do I regret it this mouse has worse connectivity and sensitivity then a 5 dollar mouse you get free when you buy a desktop.. uhg

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Got a lemon

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried pairing it to my Surface Pro; even changed batteries, but the Bluetooth wasn't located. Next I brought it to Geek Squad support desk and they found the same conclusion. I had to return the item for a refund.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for reaching out. We're sorry that you experienced some unusual difficulties with your Surface Arc Mouse. In the future, our support team is always happy to help you get started with your new devices. Feel free to reach out and provide extra feedback about your experience here: https://support.microsoft.com/en-us/contactus/.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rated 3 out of 5 stars

    Nice look and feel but not confortable to me

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to go with pro. I don't feel comfortable with the curve. It does have good touch response. Easy to pair and uses AAA instead of AAAA (as in pen). I wouldn't recommend unless you have tried it and like the feel.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Batteries

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The batteries that came with this exploded inside about a year later and now its useless. Total waste of money since I only got to use it a few times as it was for a back up computer

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Weird handling

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son, but use it from time to time. Feels weird to use due to its format. Does not seem anatomic enough. Also precision isn't great. Expected more from a Microsoft mouse.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Differentiate yourself from the bland and boring!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color. So much fun to use. And so easy to find. This is not just a fashion statement. The technology is ahead of the curve.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Arc Mouse for surface pro

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    $60 for the Arc mouse for my surface pro. Bring it home, install the batteries and nothing. Run out and buy new batteries, nothing again! Cant get it to come on to even begin paring it with my surface pro. $60 piece of garbage. Another trip back to the store with a few hours wasted. Think I'll just return it and get the cheaper one and see if it works. So much for a functional design, lol. Definitely don't waste your money buying the more expensive Arc mouse.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to reach out! Before you return Surface Arc Mouse, our team would love to be of assistance in helping you get started. We highly recommend reaching out to our team here: https://support.microsoft.com/en-us/contactus/.

      We hope we can help you discover all there is to love about this unique design!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rated 1 out of 5 stars

    micro

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    refund did not use. not able to understand how to use it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bring Back the Old One

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has blue tooth. Garbage beyond garbage. Don't even.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It could be better

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse, but once you press either side of the buttons, you wont be able to press the next to it at the same time, making useless when you design.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for taking some time to share your experience with us, we appreciate it. We're happy to hear you are satisfied with the performance of your new Microsoft Arc Mouse. We recommend visiting the following link to our Mouse and Keyboard Center, where we host helpful how-to guides and tutorials on how to map and program the functionality of your new device. Find all you need to personalize your interface, here: https://support.microsoft.com/en-us/topic/mouse-and-keyboard-center-download-f5b10905-7887-eedb-2f1c-d0737a36a3b2

      Best,
      Brad - Microsoft Customer Care Microsoft