Customer Ratings & Reviews
- Model:
- ELG-00026
- SKU:
- 6382130
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the product for its exceptional portability, sleek design, and comfortable feel, often highlighting its convenient size. They also appreciate its overall performance, good battery life, and improved Bluetooth connectivity. However, some customers have expressed dissatisfaction with the scrolling experience and find the right-click functionality to be annoying. Additionally, the product's price is a concern for some users.
This summary was generated by AI based on customer reviews.
Pretty but limited funcions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over priced has minimal features and is very limited on multiple apps like a one trick pony
No, I would not recommend this to a friendMouse flex
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not ergonomically friendly and build quality is sub par.
No, I would not recommend this to a friendDisappointed that description didn’t mention bluet
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth instead of wireless mouse. I have 2 of the arc wireless mouse, but didnt have Bluetooth on my laptop so couldn’t use it on my laptop. However I will by another wireless one.
No, I would not recommend this to a friendDead batteries
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Device wouldn't turn on. Hoping it's just a battery problem, or else I'll be returning the product
No, I would not recommend this to a friendNot comfortable for long term usage
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't think it's intended to be used for extended period of time. But it's a mouse, does it's job.
I would recommend this to a friendUsed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect seemed like a used I have good track record the past with this mouse
I would recommend this to a friendEh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. If not buy again. Hyped a bit much in my opinion.
No, I would not recommend this to a friendFor the money, it is not the best mouse to use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scrolling is not the easiest with this. The buttons are not as sensitive or precise as they should be.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to share your honest experience of Surface Arc Mouse with the community. We would love to hear more details from you to see how we can improve your experience. Please reach out to our team at your earliest convenience here: https://support.microsoft.com/en-us/contactus/.
Kindly,
Jessica
Surface Customer Care
- Pros mentioned:Overall performance
Mine stopped working in less than 30 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If they exchange it I will be fine the few days it worked I loved it
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for reaching out. We're sorry to hear your Surface Arc Mouse stopped working, and we highly recommend checking out some of these troubleshooting tips here: https://support.microsoft.com/en-us/help/4023522.
Should you need additional assistance, our team can always be reached here: https://aka.ms/AA4rbq6.
Kindly,
Heather
Surface Customer Care
Does not connect.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried everything and this Does not connect to my computer.
No, I would not recommend this to a friendsleek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wanted light, sleek, small mouse looks the part BUT could not get it to work seamlessly with Apple Macbook
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thanks for letting us know about your experience. We did some research and think this might be the link to solve your issues: https://support.microsoft.com/en-us/help/4023522
We hope that helps!
Sincerely,
Jo
Surface Customer Care
Ok mouse
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty simple to use. Doesn’t always track properly however
I would recommend this to a friendGood product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but its a bit clunky. I love the concept but does not fit well in the hand.
No, I would not recommend this to a friendNot exactly what I expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not exactly what I expected. Should have spent more time on reading the specificatons.
I would recommend this to a friendNot really needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use the trackpad on the surface pro keyboard if I had it to do over I would not purchase the mouse
No, I would not recommend this to a frienda meh mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a meh mouse that has the shape going for it, but nothing else.
No, I would not recommend this to a friendMouse
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased with laptop. For as comfortable as I thought it would be.
No, I would not recommend this to a friend- Cons mentioned:Scrolling
Mouse
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s that bad. I so wanted to love it. Very difficult to scroll with and when you right or left click you have to push harder than any mouse I’ve ever used. I’m very disappointed good looking great idea difficult to use.
No, I would not recommend this to a friend Not as sensitive as a good desk mouse.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the flatness Wish it were more sensitive Double click not so great
No, I would not recommend this to a friendNot working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working perfectly fine for my MacBook Air 2020 and it suddenly stopped working. I’ve tried pressing the Bluetooth button for 3-5 seconds as recommended and it does not work, I tried again for 30 seconds and it flashed but does not appear as discoverable.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thank you for taking a few minutes to outline your experience for us. We're sorry to hear you are encountering this issue, but think we can help. We recommend visiting this link, which hosts our collection of helpful how-to guides and troubleshooting techniques for all of the most common issues are seeing. Find all you need to know here: https://support.microsoft.com/en-us/topic/troubleshoot-problems-with-your-microsoft-mouse-or-keyboard-5afe478d-6402-d72b-93b9-e4235fd5c4cd
Best,
Brad - Microsoft Customer Care