Customer Ratings & Reviews
- Model:
- ELG-00026
- SKU:
- 6382130
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the product for its exceptional portability, sleek design, and comfortable feel, often highlighting its convenient size. They also appreciate its overall performance, good battery life, and improved Bluetooth connectivity. However, some customers have expressed dissatisfaction with the scrolling experience and find the right-click functionality to be annoying. Additionally, the product's price is a concern for some users.
This summary was generated by AI based on customer reviews.
Mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy, it is not worth the prize, it has nothing special, feel cheap, the arch doesn't feel right on your wrists or hand, it doesn't slide smoothly on the desk tablet, it doesn't work when it is flat, it takes time to reconnects to bluetooth often.
No, I would not recommend this to a friend- Pros mentioned:Portability, Size
Awesome mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Arc mouse--size, ease of use, easy off/on, Bluetooth connection, no plug in device to take up a USB port!
I would recommend this to a friend Don't work on 2015 HP pavilian
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably would work good but I have a older computer and it doesn't have Bluetooth... got the other works well...
I would recommend this to a friendUncomfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very comfortable. I returned this mouse back to the store
No, I would not recommend this to a friend- Pros mentioned:Portability
Always a big supporter of the Surface Arc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned 4-5 of these guys. They are great to travel with and are very reliable. Small and light they can fit almost anywhere. I have only had 2 issues. 1) earlier versions had a piece of plastic at the heel of the arc (closest to the wrist) that, if it came off or got lost, made it very difficult for the mouse to travel over most surfaces. 2) the latest version of Arc is very sleek but it has a problem in how the buttons function. As you hold the Arc and use the index finger to "click" while holding the mouse between your thumb and middle finger, there is a very subtle "pinch" that occurs on either the thumb, middle finger or both. After repeated use this can get very uncomfortable. Almost feels like dozens of razor cuts. The older designs did not have this "pinching" issue as the seams of the buttons were on the top of the Arc and not on the side. With the seams on the side, every time you click the buttons your are pinching yourself. I would recommend the older versions to anyone. This newer design is irritatingly painful.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We appreciate you putting in the effort to leave a thorough and detailed review! We're glad you've given us a ton of feedback on the Surface Arc Mouse, and have passed all of your feedback along to our team. If we can be of any help, be sure to email us at SurfaceCustomerCare@microsoft.com.
Kindly,
Victoria
Surface Customer Care
- Cons mentioned:Price
very expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked ok but just hit comfortable and very expensive. better if with an inexpensive bluetooth mouse.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for your honest review of the Surface Arc Mouse. We're sorry to hear that you are unhappy with the pricing. We are always striving to bring value to our customers in the devices that help them achieve more. We appreciate you giving the Surface Arc Mouse a try.
Kind regards,
Jessica
Surface Customer Care
Mouse
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For me was not comfortable, I prefer normal shape, but my husband love the one that he has
No, I would not recommend this to a friendNot the best fit for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was most like just not a fit or match for me, I did return this item and purchase another mouse
No, I would not recommend this to a friendPoor Mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this Arc Mouse. Using Logitech mouse instead. Much more responsive that the Arc Mouse.
No, I would not recommend this to a friendUnnatural feel
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unnatural feel, no back button. Not as flexible as it looks in the pictures.
No, I would not recommend this to a friend- Cons mentioned:Scrolling
awkward
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely awkward. No wheel for scrolling. Just uncomfortable.
No, I would not recommend this to a friend - Pros mentioned:Portability
Love it!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and connect! I love how it can become compact.
I would recommend this to a friend Cute but there are better mouse.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Non-responsive. Had to return and exchange for different mouse.
No, I would not recommend this to a friend- Cons mentioned:Scrolling
Good mouse for a lefty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After forgetting the USB dongle for my mouse one too many times to work in the office. I picked this one up since it connected directly via bluetooth. It connected quickly and easily. The only thing I miss is the actual scroll wheel in the middle. Although it does attempt to act like there is a scroll wheel, it's hit or miss & some programs don't recognize the "wheel".
I would recommend this to a friend nope
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super jumpy, didn't like it at all. took it back!!
No, I would not recommend this to a friendGreat look
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I personally don’t like the shape is uncomfortable for me
No, I would not recommend this to a friendOkay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I barely use it because of the odd size creating a not so easy carry along
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your honest feedback. Have you tried the unique fold-flat feature of Surface Arc Mouse? This design conveniently stores flat so you can fit in your bag or pocket without any annoying mouse bulge. We hope this helps! Let us know if you have any questions: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
2 thumbs down!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We actually returned this product. The software doesn’t recognize the mouse. Without it you can’t change the volume or calibration. This is a known problem by Microsoft and no fix.
No, I would not recommend this to a friend- Pros mentioned:Design, Portability
Easy to use and takes up no space at all
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want sure about the curved design, but this missed is great! Bluetooth and easy to carry when I travel.
I would recommend this to a friend Good, sometimes looses connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bending of the mouse sometimes unwired connection to the laptop.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out, we apologize you are having some connection issues with your Surface Arc Mouse. Hopefully we can chime in with some helpful insight for you to get back up and running!
The Surface Arc Mouse was designed to snap into a curved position for use. Once the mouse is in this position, it should turn on and connect to your device automatically (assuming you have already established a connection previously.)
When you are done using your mouse, it snaps and folds flat for storage or transport. When it is in this position it is normal that it disconnects from your device, and powers off.
We hope this helps clarify. However, if you still feel like you are experiencing unusual connectivity issues, our support team is always happy to help you as well. Please feel free to reach out to them here: https://support.microsoft.com/en-us/contactus/.
We hope to get your device in tip-top shape in no time!
Kind regards,
Jessica
Surface Customer Care