Customer Ratings & Reviews
- Model:
- ELG-00026
- |
- SKU:
- 6382130
Customer reviews
Rating 4.6 out of 5 stars with 4509 reviews
(4,509 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the product for its exceptional portability, sleek design, and comfortable feel, often highlighting its convenient size. They also appreciate its overall performance, good battery life, and improved Bluetooth connectivity. However, some customers have expressed dissatisfaction with the scrolling experience and find the right-click functionality to be annoying. Additionally, the product's price is a concern for some users.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Great Surface Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The surface arc mouse looks great. The full scroll plane works perfect. Love how it is able to turn flat. Needs a little bit of getting use to because it is not that comfortable, but overall a great pair for my surface book 2!
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Light Gray
I would recommend this to a friendRated 4 out of 5 stars
easy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best mouse that I have ever used. It was extremely fast to pair and dummy proof. I don't know why anyone would give this mouse anything less than 5 stars unless you're plan old electronically challenged.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
I would recommend this to a friend- Pros mentioned:Portability
Rated 5 out of 5 stars
Great mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this mouse. Works and feels great.
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Poppy Red
I would recommend this to a friend - Pros mentioned:Design
Rated 4 out of 5 stars
Sleek
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek design and great product. A little bit small for my husbands hands. Perfect for mine though.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Good buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great mouse. Awesome value from Best Buy! Thank you
I would recommend this to a friend - Cons mentioned:Right click
Rated 4 out of 5 stars
Very good mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse does really good with my desktop and was also able to connect to my Note 8. The right click dose seem a little buggy but its not too bad for me.
This review is from Microsoft - Arc Mouse - Cobalt Blue
I would recommend this to a friend Rated 5 out of 5 stars
Trustworthy shoping
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was like new, trustworthy, fast shoping with bestbuy,
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
I would recommend this to a friendRated 5 out of 5 stars
Great Mouse...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One drawback is the 'skin' loosens up from being folded and flattened frequently. Does not stop the mouse from working just looks 'baggy' after a while. And because it is thin and sleek it is easily lost, which is why I am reviewing it as I purchase a second one...
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
I would recommend this to a friend- Cons mentioned:Price
Rated 1 out of 5 stars
Returned It.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t trust all of the negative reviews before I bought it. I had to experience it for myself. My biggest issue was that it wasn’t responsive. A lot of lag between click and scroll vs what was happening on screen. Perhaps because I was paired to a Lenovo. For $100, it didn’t feel well made and was kid sized.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Light Gray
No, I would not recommend this to a friend Rated 5 out of 5 stars
Very good quality mouse with long life.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best mouse I have ever owned in my life. Back many years ago they had disappointing quality but not these. It's premium quality with nice touch sensors that come in real handy. They last forever and would highly recommend them.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Light Gray
I would recommend this to a friendRated 3 out of 5 stars
Does not work with macOS / apple mac
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse only works with Windows BT, in macOS, it pairs but doesn't reconnect, and you'd have to repair it every time. It is not very comfortable; it would be a good portable temporary mouse that you leave in your bag, but not great for long usage over time.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
No, I would not recommend this to a friendRated 3 out of 5 stars
Did not meet my expectations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great concept, not so great application. A rechargeable mouse would be a better design choice. Also, it has connectivity issues and intermittently goes unresponsive to actions including swiping, moving the curser, and clicking. I was hoping for a product closer to Apple's Magic Mouse.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Light Gray
No, I would not recommend this to a friendRated 4 out of 5 stars
No middle button, good overall mouse.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slim when folded and connects fast. However, there is not middle button.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
I would recommend this to a friend- Cons mentioned:Right click
Rated 1 out of 5 stars
Can't tell if I like because it does NOT work!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Straight out of the box it does not work. . .. Can not pair it to my device, I'm assuming because (per instructions) when I depress the bluetooth button I do not get the blinking light after 3 seconds. Yes, I have it arced so it should be on, yes I put in fresh batteries in case that was an issue. So I guess its off to Best Buy to return it, only this was the last one the store had in stock. . . At this point could not recommend to a friend. I have held it and tried to understand the negative review comments about the "right click - left click" issues a lot of folks seem to be having. I don't think will be an issue for me, but hey. . . I can't even try it out!! BTW, this was NOT an opened box, the seal was tight and in place. No excuse for selling faulty products, this wasn't a "Dollar Store" purchase or price.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're so sorry to hear that you are experiencing some unusual difficulties with the Surface Arc Mouse. Please know that this is a highly unusual issue, and we are sending your feedback up to our team. We care about delivering top-notch products, and quality service to our customers, and we apologize that your experience has not been up to the standards we hold ourselves to. Many of our customers who have gotten a chance to experience the Surface Arc Mouse, love the sleek design, and portability, and have remarked that it is easy to use.
If you are planning on exchanging the Surface Arc Mouse, we think that you will have a much better experience. If you should ever encounter any difficulties in the future with any Surface products, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.
We apologize for any inconvenience, and we hope we can show you the level of excellence we strive for every day.
Kindly,
Jessica
Surface Customer Care
- Pros mentioned:Portability
Rated 5 out of 5 stars
This is a second mouse like this I buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a second mouse like this I buy and I love the shape and quality plus it is easy to flatten and take it with me on a trip.
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Ice Blue
I would recommend this to a friend - Cons mentioned:Scrolling
Rated 1 out of 5 stars
eh, not as good as the first gen model.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the look and it feels better in my hand than I expected but I miss the physical buttons and the scroll wheel does NOT have the same functionality as the original Arch; That annoys me because I can't set my mouse to auto-scroll a page that I'm reading. Also, too frequently, the page I am viewing will scroll slightly up or down arbitrarily on its own as if I touched the mouse even when I haven't. I only bought this one because my old one stopped working one afternoon and it's either impossible to find one for sale or it's listed at an outrageous price. I'm not really satisfied with this one but I am keeping it because it's similar and has the same small footprint as the original Arch.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Light Gray
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Alex,
We're truly sorry to hear you've been having some difficulties with your Surface Arc Mouse. Our support team would love to assist you further. At your earliest convenience, please feel free to reach out to our team here: https://aka.ms/AA4rbq6.
We hope to hear from you soon.
Kindly,
Heather
Surface Customer Care
- Pros mentioned:Comfort
Rated 5 out of 5 stars
Slim and Smooth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless, Very comfortable and easy to use. Quiet click for pc.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
I would recommend this to a friend - Pros mentioned:Portability
Rated 5 out of 5 stars
Mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not having a cable all over the desk is a blessing love technology
This review is from Microsoft - Arc Mouse - Burgundy
I would recommend this to a friend Rated 2 out of 5 stars
Stopped connecting to Surface Pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the mouse, and how easy it is to use and store, but unfortunately, I’ve only had it for about 7 months and it out of nowhere stopped connecting to my Surface Pro 8! I deleted it from my Bluetooth and tried to reinstall it, and it won’t reconnect :( For the price, it definitely should last longer than this! I’m hoping Best Buy or Microsoft can fix the issue.
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Poppy Red
No, I would not recommend this to a friend- Cons mentioned:Right click
Rated 1 out of 5 stars
Right click EPIC FAIL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible design. You cannot right click if the fore finger is resting on the left click button area. ( I am right handed ) If any another finger is touching the surface of the mouse, it treats even a right click as a left click . This is by design !! To get a successful right click, you need to take all other fingers off the top surface. Who does that !!! Ridiculous.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
No, I would not recommend this to a friend






