Customer Ratings & Reviews
- Model:
- ELG-00026
- |
- SKU:
- 6382130
Customer reviews
Rating 4.6 out of 5 stars with 4509 reviews
(4,509 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the product for its exceptional portability, sleek design, and comfortable feel, often highlighting its convenient size. They also appreciate its overall performance, good battery life, and improved Bluetooth connectivity. However, some customers have expressed dissatisfaction with the scrolling experience and find the right-click functionality to be annoying. Additionally, the product's price is a concern for some users.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Too small for my hand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed that this mouse wasn't more ergonomic. It's designed just small of what would've been a good size for my hand. The shape isn't block, but it feels blocky in my hand: My hand starts to hurt a little after a few minutes of using it. Otherwise, the mouse looks good and it's fun to use. I think I might just gift it to my kids. lol
This review is from Microsoft - Surface Arc Wireless BlueTrack Ambidextrous Mouse - Wireless - Poppy Red
No, I would not recommend this to a friend- Pros mentioned:Portability
Rated 2 out of 5 stars
Its uncomfortable a just feels wrong in my hand.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse connected perfectly with my surface book and overall works fine. I, however, cannot get over the fact that it has no real support what so ever. I have to wrap my thumb, index, and pinky around the arc of the mouse, effectively forcing me to constantly grip the mouse, rather than just resting my hand on it. My hand gets tired pretty quickly and while I could possibly get used to it it's too different from literally every other mouse I've ever used. I also got it because I was told it was adjustable when it's not. It only locks to a single, high, arch. Trying to use the mouse in anything else than that and it flattens out and turns off. I read some other reviews and I agree the mouse is stylish and convenient to travel since it lays flat, but to me, it's useless if I can't use it comfortably. Because it does not align with my personal use, I absolutely regret this purchase. That said, it could work for someone else, and that is why I give it a 2.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jennifer,
We appreciate your review. We'll pass along your feedback. You may find that the Microsoft Sculpt Comfort Mouse may be a better design for you.
Have a great one,
Nelson
Microsoft Customer Care
Rated 5 out of 5 stars
Great Mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is silky smooth and very easy on the hands. Recommended!
This review is from Microsoft - Arc Mouse - Cobalt Blue
I would recommend this to a friendRated 3 out of 5 stars
Arch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over rated I like how it look but it hard to control
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
No, I would not recommend this to a friendRated 5 out of 5 stars
Mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, exactly what my grandson wanted you should not require a certain # of characters
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
I would recommend this to a friendRated 2 out of 5 stars
Stopped Working After A Year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it while it worked but Bluetooth stopped connecting after a year.
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Light Gray
No, I would not recommend this to a friendRated 1 out of 5 stars
A travel mouse that requires a USB-A dongle?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this mouse. It's supposed to be for travel, but it requires you to use a USB-A dongle to connect. It won't pair over Bluetooth without the dongle. This is a fatal flaw. My modern laptop does not even have USB-A ports any more, and would I bring a dongle on a trip just to use my mouse? No way...
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
I would recommend this to a friend- Cons mentioned:Price
Rated 1 out of 5 stars
Unstable. Chintzy Construction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked my original Arc mouse so much that I didn't hesitate to replace it with another after the original finally gave out after several years of constant use. But this mouse is several steps inferior to the original. First, it lacks the solid construction of the original - having a light, plasticky feel compared to the original Arc's more solid construction. But worse is the performance. It has a hard time synching with my Lenovo laptop. I constantly experience jerky motions on the screen, requiring that I turn the mouse off, then restart - only to have the jerkiness return. Very, very frustrating. I've updated my graphics card and tried some other tweaks on my computer, but to no avail. Also, it's way overpriced for what you get. You can get much better products for considerably less money. After only a few months, I'm shopping around for a non-Microsoft mouse to replace this one.
This review is from Microsoft - Arc Mouse - Cobalt Blue
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for reaching out. We're truly sorry that you've been experiencing some difficulties with your new Surface Arc Mouse. To assist, we recommend starting with this troubleshooting link here: https://support.microsoft.com/en-us/help/4023522.
If you continue to experience the same issues with your Surface Arc Mouse, please feel free to reach out to our team here: https://aka.ms/AA4rbq6.
Kindly,
Heather
Surface Customer Care
Rated 1 out of 5 stars
Scammer… don’t use online store
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t take this item. Instead of this product you sent different one( Logitech) I went to explain this to your store your stuff said we don’t care
This review is from Microsoft - Surface Arc Bluetooth BlueTrack Ambidextrous Mouse for PC - Wireless - Black
No, I would not recommend this to a friend






