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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 4501 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers commend the Surface Arc mouse for its portability, sleek design, and comfortable feel. Users appreciate its convenient size, overall performance, and reliable Bluetooth connectivity. However, some customers have expressed concerns regarding the smoothness of scrolling, the price point, and issues with right-clicking functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 211 Showing 4,201-4,220 of 4,501 reviews
  • Rated 5 out of 5 stars

    Microsoft - Arc Mouse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly with my surface. True plug and play device.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a great product. The scroll feature takes off on its own at times. Previous model also had the same issues

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a moment to get use to it, but I love it now! Definitely a great investment!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very comfortable feel and functionality!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it for hours on the first day, has a great feel and sensitivity to hand movements.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty color (I’m told)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Girlfriend loves the color and the price was good too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast shipping

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast shipping, which was nice. Item as described, functions right out of the box and pairs nicely with my surface pen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly unique, especially the way it turns on and off. Goes well with laptop of same color.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    Good for on the go users

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact and gets the job done but the ergonomics are a problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a responsive and accurate mouse. I would highly recommend this if you have a Surface.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review, and the recommendation! Our team worked hard to build a mouse with the ability to give you all day wrist support, and travel with you efficiently. We hope your Surface Arc Mouse continues to be a great partner for you and your Surface device!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Microsoft Ark Mouse

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft arc mouse is a nice feature to the keyboard for my Microsoft surface pro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth Mouse

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful mouse really smooth and works great with my Surface Laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great for wife.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse works great an connects immediately. It is a light lilac color.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi James,

      We appreciate your review. We're glad to hear that you had an easy connection and that you like the color of the Lilac Microsoft Arc Mouse.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    cute useful mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the lilac color. bought to use with my macbook for editing

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Lori,

      We're happy to hear you love the Lilac colorway option of your new Microsoft Arc Mouse! It's our favorite too, and we're excited to know you are enjoying the comfort and reliable performance of your new device. We're thrilled to be a solution for you! Thank you for taking a few minutes from your day to share your experience. We appreciate your insight.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 3 out of 5 stars

    Like it but not used to it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes some time to get used to the mouse. But it works good and easy to sync

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great mouse, no back button

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've become addicted to a back button my mouse and the inability to easily go back on a webpage with the mouse leaves this only a 2 star mouse.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love Microsoft

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It moves very smooth and works really well with Surface Pro X

    I would recommend this to a friend
  • Cons mentioned:
    Scrolling

    Rated 1 out of 5 stars

    Save your money for the upgraded version

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loooooved the idea of a side to side scrolling mouse (priceless in my line of work) but this feature was unreliable for me. I bought the sage colored mouse first because I really liked the color. The side scrolling worked until I turned the mouse off and turned it back on. I tried disconnecting from my computer and reconnecting to see if that would help and it didn't. I exchanged it for the lilac color because that was all that was in stock and I didn't want to wait another week for shipping - the sideways scroll didn't work at all on that one at all :( Honestly, it may be for the good; the mouse is not ergonomic and is kind of small for the average adult hand. As often as I use my mouse this probably would have KILLED my hand. Overall, cute, good intentions I'm sure....but no.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for taking a few minutes to outline your experience for us. We're sorry to hear you have encountered an issue with the scroll functionality of your new Microsoft Arc Mouse, and think we can help. We recommend visiting the following link, where we host helpful how-to guides and troubleshooting techniques aimed at solving all of the most common user issues, including scroll function. You can find all the information you need, here: https://support.microsoft.com/en-us/topic/troubleshoot-problems-with-your-microsoft-mouse-or-keyboard-5afe478d-6402-d72b-93b9-e4235fd5c4cd

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best Buy has the Greatest service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality I ever get comparing with other mice I have bought. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mouse. Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great mouse. I especially like that it bends and snaps flat for easy storage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Service

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely no help whatsoever. If something goes wrong I hope the brand you bought has good customer service or even cares.

    No, I would not recommend this to a friend