Customer Ratings & Reviews
- Model:
- ELG-00027
- SKU:
- 6382138
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the product's excellent portability, sleek design, and comfortable feel, along with its convenient size and good battery life. Its improved Bluetooth connectivity and overall performance are also frequently praised. However, some users have expressed concerns regarding the scrolling experience and right-click functionality, with a few also finding the product to be somewhat expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Portability
So easy to use-and store in backpack!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this little mouse it works so easily. It condenses so nicely to store in my backpack. Great to travel with. Plus I just love my color option too!
I would recommend this to a friend - Pros mentioned:Design
Easy to Use - Smooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need a new mouse. Really like how doesn't have a button - comfort fit. All color options too. I purchased the Ice Blue
I would recommend this to a friend Design over Function
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The MS Arc Design is awesome; the functionality is not. I love that the mouse flattens out to turn it off; I don't love the fact that the scrolling wheel is replaced by a touch pad on the mouse, one that barely works and is too sensitive to be very helpful.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Dave,
We appreciate you leaving some honest feedback about your experience with Surface Arc Mouse. Since you're a fan of the design of Surface Arc Mouse, we recommend checking out the Arc Touch Mouse. It has the same design with a more defined Bluetooth scrolling strip. Our friends at Best Buy have one here: https://www.bestbuy.com/site/microsoft-arc-touch-mouse-black/1261563.p?skuId=1261563.
Best,
Heather
Surface Customer Care
- Pros mentioned:Portability
Love this mouse!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this mouse. It is so convenient being able to flatten it for storage in a case. Easy to set up and easy and comfortable to use .
I would recommend this to a friend - Pros mentioned:Design
Out of this world excellence
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse looks extraterrestrial and operates in such a way that is beyond earthly. An absolute buy when pairing with the Surface Laptop or any other Microsoft Product.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for the out-of-this-world review! We're delighted to hear you're loving your Surface Arc Mouse in combination with your Surface Laptop. We hope you continue to enjoy the sleek design, and comfort of Surface Arc Mouse.
Cheers,
Jessica
Surface Customer Care
Favorite
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the best mouse I have owned. The texture is soft and smooth. Bluetooth is also nice. Now USB adapter to keep track of.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thank you for the kind words! We're delighted to learn you enjoy and appreciate your new Microsoft Arc Mouse. From the improved design, feel, and overall comfort level, to the strong Bluetooth connectivity and wireless perks, we're happy to know you are enjoying it.
Best,
Brad - Microsoft Customer Care
- Cons mentioned:Scrolling
Retired Executive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft mice have good connectivity. The scrolling on the Arc Mouse works poorly. I returned it and got another Microsoft mouse. I am pleased with it.
No, I would not recommend this to a friend Unique
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a little getting used to. Other than that, it’s awesome.
I would recommend this to a friendAverage Mouse?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price this mouse is pretty average. The bluetooth has interference with wireless headphones, the sensitivity is off and strange to properly balance. You're better off with a Logitech mouse, and the overall feel of the mouse is not comfortable whatsoever.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Haris,
Thanks for the feedback. We're sorry your experience with Surface Arc Mouse was not what we've come to expect from our accessories. We want you to know we take all feedback from the community seriously and we'll be sure to pass it along to the rest of our team.
We also have a troubleshooting link here: https://support.microsoft.com/en-us/help/4023522, that could be helpful with adjusting the sensitivity of your Surface Arc Mouse.
Best,
Heather
Surface Customer Care
- Pros mentioned:Portability
Great mouse, easy to use
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this mouse. I thought it was going to take time to get use to the structure of it. But it was really easy to use and I really enjoy using it.
I would recommend this to a friend Looks great but tricky to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sleek look of this wireless mouse and it stores flat for easy storage. They only thing it’s that it is super sensitive and I find it at time hard to control when I try to highlight something for cutting and pasting, etc - and had to struggle with it quite a bit.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're delighted that you love the sleek and compact design of the Surface Arc Mouse. We know switching mice can be a big task, and we're here to help. Here are some helpful tips for how to navigate your Surface Arc Mouse: https://support.microsoft.com/en-us/help/4037233/surface-microsoft-surface-arc-mouse.
We hope this helps!
Kind regards,
Jessica
Surface Customer Care
- Pros mentioned:Portability
Perfect fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This makes it so much easier to use controls...the touch pad on my surface seemed a bit cumbersome at times... this mouse just makes everything flow better & faster
I would recommend this to a friend - Pros mentioned:Portability
Great mouse
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is easy to install. It works great. I could use it immediately. It is sensitive to touch.
I would recommend this to a friend - Pros mentioned:Comfort
Comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the light gray color but this mouse is very comfortable! Puts my wrist at ease. Happy with purchase.
I would recommend this to a friend - Pros mentioned:Overall performance
Great addition to new laptop.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for granddaughter to use with her new laptop. She reports it works flawlessly!
I would recommend this to a friend - Pros mentioned:Design
2Thumbs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse looks fantastic, and it works better than any other wireless mouse I’ve tried. Two thumbs directly north.
I would recommend this to a friend - Pros mentioned:Comfort
different
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice, different, feels comfortable in my hand. unfortunately, this is a replacement mouse; the first one didn't last very long
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're excited to know you have found your new Microsoft Arc Mouse to be comfortable and host a reliable functionality! And, we're happy you are enjoying the design improvements we've made. We're thrilled to be a valued addition to your modern workspace. Thank you for sharing your experience with us! We appreciate your insight.
Best,
Brad - Microsoft Customer Care
- Pros mentioned:Design
Mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a bit skeptical about this mouse due to the price point. Still believe it is a bit pricy, however, I love the feel and design.
I would recommend this to a friend Mouse for Surface Pro
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Arc Mouse. It's so comfy and the battery life is long if you turn it off (by making it flat) when not in use.
I would recommend this to a friend- Pros mentioned:Portability
Great for business travelers who want a mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! So nice to have a mouse that stores flat for transport! Works well for basic mousing needs. Totally happy!
I would recommend this to a friend