Customer Ratings & Reviews
- Model:
- ELG-00027
- SKU:
- 6382138
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the Arc Wireless BlueTrack Ambidextrous Mouse, particularly praising its portability, design, and comfort. Many appreciate its convenient size, good battery life, and reliable Bluetooth connectivity. However, some customers have noted concerns regarding the smoothness of scrolling, the price point, and the functionality of the right-click feature.
This summary was generated by AI based on customer reviews.
Nice!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the convenience and function of this mouse
I would recommend this to a friendNot for guys with big hands
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it. It worked perfectly well and I had no issues, but if you have big hands then this device is a bit petite.
I would recommend this to a friendnot so good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very mobile. Not very comfortable. If you have small hands, I may be a good fit.
No, I would not recommend this to a friendIssues with Bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sometimes have issues connecting the mouse with Bluetooth, I have a feeling it's a Windows 10 issue. I have to re-pair the device a couple of time to resolve. My next stop is the Microsoft Store to see if there is an issue to resolve.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out! We're sorry to hear you've been having some difficulties with your Surface Arc Mouse. We highly recommend checking out some of these troubleshooting tips here: https://support.microsoft.com/en-us/help/4023522.
Best,
Heather
Surface Customer Care
Not received
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not receive order and it says they will refund it they didn't
I would recommend this to a friendNot the best form factor for me.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job but it is too high for me. I wanted to buy a mouse for PC as similar as possible to the Apple mouse. This was the closest I could find. It is too high for me.
No, I would not recommend this to a friendContinuous Glitches.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Bought the Mouse thinking it might be better compatible with the surface laptop 3 I recently purchased. However, there has been a continuous amount of glitches. I'm really Disappointed with this product.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you for taking the time to share your honest experience with the community. We're sorry to hear you're encountering difficulties with your Arc Mouse and we'd like to help. We recommend checking out this mouse troubleshooting article here: https://support.microsoft.com/en-us/help/4034571. If you'd like additional assistance, our support team is eager and ready to help here: https://aka.ms/AA4rbq6.
We hope these help.
Best,
Rebecca
Microsoft Customer Care
Click here to click there.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse feels good, easy to bring with you, but is garbage when it comes to actually using it. With a touch screen surface pro and a stylus I never use the mouse. and every time I do I regret it this mouse has worse connectivity and sensitivity then a 5 dollar mouse you get free when you buy a desktop.. uhg
No, I would not recommend this to a friendBring Back the Old One
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has blue tooth. Garbage beyond garbage. Don't even.
No, I would not recommend this to a friendGot a lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried pairing it to my Surface Pro; even changed batteries, but the Bluetooth wasn't located. Next I brought it to Geek Squad support desk and they found the same conclusion. I had to return the item for a refund.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out. We're sorry that you experienced some unusual difficulties with your Surface Arc Mouse. In the future, our support team is always happy to help you get started with your new devices. Feel free to reach out and provide extra feedback about your experience here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
Differentiate yourself from the bland and boring!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color. So much fun to use. And so easy to find. This is not just a fashion statement. The technology is ahead of the curve.
I would recommend this to a friendBatteries
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The batteries that came with this exploded inside about a year later and now its useless. Total waste of money since I only got to use it a few times as it was for a back up computer
No, I would not recommend this to a friendNice look and feel but not confortable to me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to go with pro. I don't feel comfortable with the curve. It does have good touch response. Easy to pair and uses AAA instead of AAAA (as in pen). I wouldn't recommend unless you have tried it and like the feel.
No, I would not recommend this to a friendWeird handling
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son, but use it from time to time. Feels weird to use due to its format. Does not seem anatomic enough. Also precision isn't great. Expected more from a Microsoft mouse.
No, I would not recommend this to a friendmicro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.refund did not use. not able to understand how to use it
No, I would not recommend this to a friendIts nice and comfortable but..
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty comfortable but the mouse freezes up on the screen a lot while I'm working and I have to sometimes turn it off then back on to get it to work again.
No, I would not recommend this to a friendFlexible Mouse
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the pink color of the mouse. It is comfortable and pretty solid for being so flexible. It has a good texture and grip on it as well.
I would recommend this to a friend- Cons mentioned:Price
Arc Mouse for surface pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.$60 for the Arc mouse for my surface pro. Bring it home, install the batteries and nothing. Run out and buy new batteries, nothing again! Cant get it to come on to even begin paring it with my surface pro. $60 piece of garbage. Another trip back to the store with a few hours wasted. Think I'll just return it and get the cheaper one and see if it works. So much for a functional design, lol. Definitely don't waste your money buying the more expensive Arc mouse.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to reach out! Before you return Surface Arc Mouse, our team would love to be of assistance in helping you get started. We highly recommend reaching out to our team here: https://support.microsoft.com/en-us/contactus/.
We hope we can help you discover all there is to love about this unique design!
Kindly,
Jessica
Surface Customer Care
It could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great mouse, but once you press either side of the buttons, you wont be able to press the next to it at the same time, making useless when you design.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thank you for taking some time to share your experience with us, we appreciate it. We're happy to hear you are satisfied with the performance of your new Microsoft Arc Mouse. We recommend visiting the following link to our Mouse and Keyboard Center, where we host helpful how-to guides and tutorials on how to map and program the functionality of your new device. Find all you need to personalize your interface, here: https://support.microsoft.com/en-us/topic/mouse-and-keyboard-center-download-f5b10905-7887-eedb-2f1c-d0737a36a3b2
Best,
Brad - Microsoft Customer Care
Eh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I wanted to love it - but it don’t - it’s ok , not the easiest to get use to - sometimes hard to pair - kinda neat how u fold it to turn it on and off but it just feels klunky
I would recommend this to a friend