Customer Ratings & Reviews
- Model:
- ELG-00027
- SKU:
- 6382138
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the Arc Wireless BlueTrack Ambidextrous Mouse, particularly praising its portability, design, and comfort. Many appreciate its convenient size, good battery life, and reliable Bluetooth connectivity. However, some customers have noted concerns regarding the smoothness of scrolling, the price point, and the functionality of the right-click feature.
This summary was generated by AI based on customer reviews.
Not as good as old model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as old model. Has issues sometimes connecting to laptop.
No, I would not recommend this to a friendIt's....it's fine. It's just...fine.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fine mouse to use if you're in a bind or travelling and all you have available. However I wouldn't recommend using it as a daily driver because: - Its laggy (bluetooth) - Its not accurate, so if you want to be at a specific part of a youtube video it's "lol hope this works!" - Its button surface is touch-sensitive so you may accidentally scroll when you don't want to - Overall it's just weird to try and grip it. Again, it's fine and I use it as a travel mouse but I use a more traditional kind of mouse when I'm at home.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your honest experience with the Surface Arc Mouse so far. It seems like you're experiencing some odd issues. It's completely possible that your device needs an update, which is why you are experiencing some lag or accuracy issues. Check out how to troubleshoot and solve these issues here: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse.
We hope this helps!
Kind regards,
Jessica
Surface Customer Care
Faulty product - purchased brand new
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Opened the box brand new, pulled the battery tab and it never worked. Returned it.
No, I would not recommend this to a friendBluetooth Microsoft mouse
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. Sometimes it likes to disconnect and you have to disconnect and reconnect it..if it wasn’t for that I’d give 4-5 stars.
I would recommend this to a friendIt gets the job done
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tracking was awful but liked how you just move your finger up and down for scrolling. logitech mouse is more reliable even though it's not bluetooth and much cheaper
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you for taking the time to write us a review, we appreciate honest feedback. If you need help adjusting the tracking on Surface Arc Mouse we recommend checking out this link here: https://www.microsoft.com/accessories/en-us/downloads/mouse-keyboard-center.
Best,
Rebecca
Surface Customer Care
Poppy Red stopped working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used the Black Microsoft-Arc Touch Mouse before I purchased this Poppy Red Surface mouse. Hands down, I liked the tracking of that one and it never stopped mousing for me. So when I needed to duct tape the battery slide and the bend area I decided to upgrade............... And....... I purchased thie Arc Mouse, Poppy Red in May 2021 and tonight it stopped mousing and could not bring it back. After much wasted time, I had to purchase a new mouse- so I went back to the reliable Black Arc with the duct tape.
No, I would not recommend this to a friend- Cons mentioned:Scrolling
Unresponsive and delayed scrolling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool aesthetics, but that’s all. Scrolling is very unresponsive and delayed. Would NOT recommend.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there's an issue with your Microsoft Arc Mouse. Our team at Microsoft Support may be able to help. We recommend troubleshooting the problem with them here: https://support.microsoft.com/en-us/topic/troubleshoot-problems-with-your-microsoft-mouse-or-keyboard-5afe478d-6402-d72b-93b9-e4235fd5c4cd
Hope that helps,
Chuck
Microsoft Customer Care
Arch
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't care much for design. My hand ened up getting cramps because of the way I had to hold the mouse.
No, I would not recommend this to a friendPricey but worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one I’ve owned. Rather fragile and will not survive falling to floor.
I would recommend this to a friendFrequently won't connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My SP7 frequently won't recognize and connect to this mouse. Many times, only unpairing and repairing the mouse will allow it to be recognized.
No, I would not recommend this to a friendNot that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my surface go but I hardy use it. The one thing I hate about it you can see the band that makes it fold and you can see the creases on it
I would recommend this to a friendGood idea for those that can withstand the arc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked with apple products and it seemed good, but eventually the arc will bother you if you cant get used to it.
No, I would not recommend this to a friendFair
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but not practical for long term use. Would definitely recommend it if you’re going for looks.
I would recommend this to a friendBest buy falling apart
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy with multiple delays as usual. Joke of a company
No, I would not recommend this to a friendMouse
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice mouse but little after a month it ripped on the back clicking it up and down
I would recommend this to a friendMalfunction
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and had to return it because the Mouse was not working, and there was already a battery inside of it..
No, I would not recommend this to a friendMouse flex
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not ergonomically friendly and build quality is sub par.
No, I would not recommend this to a friendCould be better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paired well, only issue is for my hand size is that if it had one more size to select would be better.
I would recommend this to a friend- Pros mentioned:Design
Works like a mouse should
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the design, but prefer the traditional 2 button mouse with a scroll wheel.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We appreciate your review. We'll pass along your feedback.
Have a great one,
Nelson
Microsoft Customer Care
Poor Quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after 3-months of minimal use and getting warranty replacement is difficult at best
No, I would not recommend this to a friend