Customer Ratings & Reviews
- Model:
- ELG-00027
- SKU:
- 6382138
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the product's excellent portability, sleek design, and comfortable feel, along with its convenient size and good battery life. Its improved Bluetooth connectivity and overall performance are also frequently praised. However, some users have expressed concerns regarding the scrolling experience and right-click functionality, with a few also finding the product to be somewhat expensive.
This summary was generated by AI based on customer reviews.
mouse
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.still works but although designed to fit in your palm feels awkward. takes a little practice to get used to how it works, overall not impressed especially coming from microsoft and for the price. still works but not my first choice to use
No, I would not recommend this to a friendCompact mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its an okay mouse. Not much utility but it serves its purpose.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Ted,
Thanks for leaving us your honest review. Your feedback is valuable to us, as we are always looking for ways to refine our products for the best possible Surface experience. The Surface Arc Mouse has some features we think are pretty neat that you can check out here: https://support.microsoft.com/en-us/help/4037233/surface-microsoft-surface-arc-mouse.
Kindly,
Jessica
Surface Customer Care
Works as expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No surprises. Easy setup and installation. Short learning curve.
I would recommend this to a friend- Pros mentioned:Portability
Uncomfortable, bad tracking and overpriced
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits weird in the palm and the tracker is very inconsistent. Connecting to my devices is amazingly easy but I still found myself using my laptop's trackpad a lot more just cuz of bad tracking.
No, I would not recommend this to a friend Prefer old school mouse
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse took some time to get used to. I had to get used to which side faced front. I don’t feel it is as smooth as a regular old school mouse. I wouldn’t recommend this mouse to someone, especially since a regular mouse costs a fraction of the amount.
No, I would not recommend this to a friendPiece of crap
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd one if that tells the story! Its 2 months out of warranty and is crapping out on me like the other 2. A 765 mouse should last more the 14 months. i have logitech's in the house that are 10 years old and still working!
No, I would not recommend this to a friendToo Small
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not love this mouse. It should be a little bigger. I have small hands and it was still too small for all day use.
No, I would not recommend this to a friendNice!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the convenience and function of this mouse
I would recommend this to a friendNot working not for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very disapontment for this item best buy need to verify to check is working or not, i bought for my frend he says not working he blame me you give me defective item.
No, I would not recommend this to a friendIssues with Bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sometimes have issues connecting the mouse with Bluetooth, I have a feeling it's a Windows 10 issue. I have to re-pair the device a couple of time to resolve. My next stop is the Microsoft Store to see if there is an issue to resolve.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out! We're sorry to hear you've been having some difficulties with your Surface Arc Mouse. We highly recommend checking out some of these troubleshooting tips here: https://support.microsoft.com/en-us/help/4023522.
Best,
Heather
Surface Customer Care
Not for guys with big hands
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it. It worked perfectly well and I had no issues, but if you have big hands then this device is a bit petite.
I would recommend this to a friendNot the best form factor for me.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job but it is too high for me. I wanted to buy a mouse for PC as similar as possible to the Apple mouse. This was the closest I could find. It is too high for me.
No, I would not recommend this to a friendContinuous Glitches.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Bought the Mouse thinking it might be better compatible with the surface laptop 3 I recently purchased. However, there has been a continuous amount of glitches. I'm really Disappointed with this product.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you for taking the time to share your honest experience with the community. We're sorry to hear you're encountering difficulties with your Arc Mouse and we'd like to help. We recommend checking out this mouse troubleshooting article here: https://support.microsoft.com/en-us/help/4034571. If you'd like additional assistance, our support team is eager and ready to help here: https://aka.ms/AA4rbq6.
We hope these help.
Best,
Rebecca
Microsoft Customer Care
Not Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is really cool and I love the touch scroll feature. However, it constantly disconnects. I use it for like 5 min max we very time and it just stops working. Out of frustration I’ve just stopped using it and went back to my trusty old wired mouse.
No, I would not recommend this to a friendnot so good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very mobile. Not very comfortable. If you have small hands, I may be a good fit.
No, I would not recommend this to a friendClick here to click there.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse feels good, easy to bring with you, but is garbage when it comes to actually using it. With a touch screen surface pro and a stylus I never use the mouse. and every time I do I regret it this mouse has worse connectivity and sensitivity then a 5 dollar mouse you get free when you buy a desktop.. uhg
No, I would not recommend this to a friendGot a lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried pairing it to my Surface Pro; even changed batteries, but the Bluetooth wasn't located. Next I brought it to Geek Squad support desk and they found the same conclusion. I had to return the item for a refund.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out. We're sorry that you experienced some unusual difficulties with your Surface Arc Mouse. In the future, our support team is always happy to help you get started with your new devices. Feel free to reach out and provide extra feedback about your experience here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
Not received
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not receive order and it says they will refund it they didn't
I would recommend this to a friendNice look and feel but not confortable to me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to go with pro. I don't feel comfortable with the curve. It does have good touch response. Easy to pair and uses AAA instead of AAAA (as in pen). I wouldn't recommend unless you have tried it and like the feel.
No, I would not recommend this to a friendBatteries
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The batteries that came with this exploded inside about a year later and now its useless. Total waste of money since I only got to use it a few times as it was for a back up computer
No, I would not recommend this to a friend