Customer Ratings & Reviews
- Model:
- ELG-00027
- SKU:
- 6382138
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the Arc Wireless BlueTrack Ambidextrous Mouse, particularly praising its portability, design, and comfort. Many appreciate its convenient size, good battery life, and reliable Bluetooth connectivity. However, some customers have noted concerns regarding the smoothness of scrolling, the price point, and the functionality of the right-click feature.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Design
Works like a mouse should
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the design, but prefer the traditional 2 button mouse with a scroll wheel.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We appreciate your review. We'll pass along your feedback.
Have a great one,
Nelson
Microsoft Customer Care
Poor Quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after 3-months of minimal use and getting warranty replacement is difficult at best
No, I would not recommend this to a friendPretty but limited funcions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over priced has minimal features and is very limited on multiple apps like a one trick pony
No, I would not recommend this to a friend- Pros mentioned:Bluetooth
Disappointed that description didn’t mention bluet
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth instead of wireless mouse. I have 2 of the arc wireless mouse, but didnt have Bluetooth on my laptop so couldn’t use it on my laptop. However I will by another wireless one.
No, I would not recommend this to a friend None
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it Very very expensive for no reason I mean no extra features and price is more than double
No, I would not recommend this to a friendDead batteries
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Device wouldn't turn on. Hoping it's just a battery problem, or else I'll be returning the product
No, I would not recommend this to a friendNot comfortable for long term usage
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't think it's intended to be used for extended period of time. But it's a mouse, does it's job.
I would recommend this to a friendUsed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect seemed like a used I have good track record the past with this mouse
I would recommend this to a friendEh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. If not buy again. Hyped a bit much in my opinion.
No, I would not recommend this to a friendgg
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is alright. I wouldn't not suggest it or wouldn't stiffest it.
No, I would not recommend this to a friendFor the money, it is not the best mouse to use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scrolling is not the easiest with this. The buttons are not as sensitive or precise as they should be.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to share your honest experience of Surface Arc Mouse with the community. We would love to hear more details from you to see how we can improve your experience. Please reach out to our team at your earliest convenience here: https://support.microsoft.com/en-us/contactus/.
Kindly,
Jessica
Surface Customer Care
Does not connect.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried everything and this Does not connect to my computer.
No, I would not recommend this to a friendMine stopped working in less than 30 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If they exchange it I will be fine the few days it worked I loved it
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for reaching out. We're sorry to hear your Surface Arc Mouse stopped working, and we highly recommend checking out some of these troubleshooting tips here: https://support.microsoft.com/en-us/help/4023522.
Should you need additional assistance, our team can always be reached here: https://aka.ms/AA4rbq6.
Kindly,
Heather
Surface Customer Care
sleek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wanted light, sleek, small mouse looks the part BUT could not get it to work seamlessly with Apple Macbook
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thanks for letting us know about your experience. We did some research and think this might be the link to solve your issues: https://support.microsoft.com/en-us/help/4023522
We hope that helps!
Sincerely,
Jo
Surface Customer Care
Ok mouse
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty simple to use. Doesn’t always track properly however
I would recommend this to a friendGood product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but its a bit clunky. I love the concept but does not fit well in the hand.
No, I would not recommend this to a friendNot exactly what I expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not exactly what I expected. Should have spent more time on reading the specificatons.
I would recommend this to a friendNot really needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use the trackpad on the surface pro keyboard if I had it to do over I would not purchase the mouse
No, I would not recommend this to a frienda meh mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a meh mouse that has the shape going for it, but nothing else.
No, I would not recommend this to a friendMouse
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased with laptop. For as comfortable as I thought it would be.
No, I would not recommend this to a friend