Customer Ratings & Reviews
- Model:
- ELG-00027
- SKU:
- 6382138
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the product's excellent portability, sleek design, and comfortable feel, along with its convenient size and good battery life. Its improved Bluetooth connectivity and overall performance are also frequently praised. However, some users have expressed concerns regarding the scrolling experience and right-click functionality, with a few also finding the product to be somewhat expensive.
This summary was generated by AI based on customer reviews.
Best buy falling apart
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy with multiple delays as usual. Joke of a company
No, I would not recommend this to a friendMalfunction
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and had to return it because the Mouse was not working, and there was already a battery inside of it..
No, I would not recommend this to a friend- Pros mentioned:Design
Works like a mouse should
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the design, but prefer the traditional 2 button mouse with a scroll wheel.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We appreciate your review. We'll pass along your feedback.
Have a great one,
Nelson
Microsoft Customer Care
Mouse
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice mouse but little after a month it ripped on the back clicking it up and down
I would recommend this to a friendCould be better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paired well, only issue is for my hand size is that if it had one more size to select would be better.
I would recommend this to a friendPoor Quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after 3-months of minimal use and getting warranty replacement is difficult at best
No, I would not recommend this to a friendPretty but limited funcions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over priced has minimal features and is very limited on multiple apps like a one trick pony
No, I would not recommend this to a friendMouse flex
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not ergonomically friendly and build quality is sub par.
No, I would not recommend this to a friendDisappointed that description didn’t mention bluet
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth instead of wireless mouse. I have 2 of the arc wireless mouse, but didnt have Bluetooth on my laptop so couldn’t use it on my laptop. However I will by another wireless one.
No, I would not recommend this to a friendDead batteries
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Device wouldn't turn on. Hoping it's just a battery problem, or else I'll be returning the product
No, I would not recommend this to a friendNot comfortable for long term usage
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't think it's intended to be used for extended period of time. But it's a mouse, does it's job.
I would recommend this to a friendUsed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect seemed like a used I have good track record the past with this mouse
I would recommend this to a friendEh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. If not buy again. Hyped a bit much in my opinion.
No, I would not recommend this to a friendFor the money, it is not the best mouse to use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scrolling is not the easiest with this. The buttons are not as sensitive or precise as they should be.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to share your honest experience of Surface Arc Mouse with the community. We would love to hear more details from you to see how we can improve your experience. Please reach out to our team at your earliest convenience here: https://support.microsoft.com/en-us/contactus/.
Kindly,
Jessica
Surface Customer Care
- Pros mentioned:Overall performance
Mine stopped working in less than 30 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If they exchange it I will be fine the few days it worked I loved it
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for reaching out. We're sorry to hear your Surface Arc Mouse stopped working, and we highly recommend checking out some of these troubleshooting tips here: https://support.microsoft.com/en-us/help/4023522.
Should you need additional assistance, our team can always be reached here: https://aka.ms/AA4rbq6.
Kindly,
Heather
Surface Customer Care
Does not connect.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried everything and this Does not connect to my computer.
No, I would not recommend this to a friendsleek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wanted light, sleek, small mouse looks the part BUT could not get it to work seamlessly with Apple Macbook
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thanks for letting us know about your experience. We did some research and think this might be the link to solve your issues: https://support.microsoft.com/en-us/help/4023522
We hope that helps!
Sincerely,
Jo
Surface Customer Care
Ok mouse
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty simple to use. Doesn’t always track properly however
I would recommend this to a friendGood product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but its a bit clunky. I love the concept but does not fit well in the hand.
No, I would not recommend this to a friendNot exactly what I expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not exactly what I expected. Should have spent more time on reading the specificatons.
I would recommend this to a friend