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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38736 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1072 Showing 21,421-21,440 of 38,735 reviews
  • Rated 4 out of 5 stars

    Compatible with others' systems for co-writing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is necessary for me to be up-to-date with fellow researchers with whom I write. It was time for me to step into the next level of writing products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great software user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technology is progressing faster than our country and we have to get on a fast track to keep the competitive edge in the cyberspace world we created. I'm the first to admit I am not a fan of the changes that have made knowledge of technology a necessary evil especially for doing business. Microsoft Office 365 makes everything virtually a click away from wherever you are. I have a lot to learn about Microsoft Office 365 and the capacity it has for personal and business solutions to help compete with the advancing world of technology and beyond. Thank God for team "geek squad"! They're always ready to assist you and they're the best players on the tech field! #LoveBB

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good starter for first year college student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This startup is good for one to get a feel of the different apps. Takes no time to install and setup. The good thing is after 1 year you can renew it, if you like it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fine, but...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing wrong with the programs themselves, but I HATE HATE HATE the subscription model.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    more advanced then necessary.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365, Webroot, Windows, printer enterface software was supposed to have been load on my computer via Geek Squad. After 3 visits, my printer does not always interface with my computer. I have only been able to print 25 pages of the owners manuel.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 is a Must!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used this product previously. Cannot do without! So happy you made it available.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why must we have to pay subscription fee every year for a service we dont use quite often. it doesnt make sense

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    MS Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice to be able to access and to learn about changes to MS Office applications at an affordable price. Just wish it wasn't limited to just 1 year, but rather the full term at college.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    need better instructions and more timely service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instructions for use leave a lot to be desired. Installation was a breeze once the Geek guys finally got to it (did take four days without my PC for them to install.)

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for sharing your feedback on Microsoft 365. Your input helps our team as they design the next generation of Microsoft products. For instructions and tips for how to use Microsoft 365, please go here: https://support.microsoft.com/en-us/microsoft-365

      Hope that helps,
      Chuck
      Microsoft Customer Care Microsoft

  • Rated 2 out of 5 stars

    Double purchase problem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this software at the time of the laptop purchase. It did not automatically installed as the sales rep said it would. When setting up the HP Envy, it asked to install it. I agreed since I never got a prompt. It was weeks later that I received notice from Best Buy of my purchases that day. I ended up with 2 copies of 365 on my laptop and billed twice. Geeks did find 2 copies downloaded. I want a refund for the one I purchased at the store. Certainly don't need 2 copies. This part of the set up was very confusing.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product use on MAC.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This package is working well on my MAC but I seem to have trouble putting it on the iPAD. It may be operator error in my case. It is not essential as I prefer to use these programs on the MAC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product due to using office 365 at work with windows desktop and iMac at home, works great, wish I could upload to work computer also, only downside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 Personal (1 Person) (12-Month Subscript

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Android, Chrome, Mac, Windows, iOS Great Product a must have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just a must for the Mac/PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added this to my MacBook Air purchase since I was new to Mac from switching from the PC platform. That away I can still perform all the functions I am used to. Definitely recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The jury is still out on Windows 10/Office 365.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a refurbished Lenovo ThinkPad from Best Buy. Windows 7 was a natural transition from the previous software. No real problems in the transition. The transition to Windows 10 and the transition to Office 365 are simultaneous. With Windows 7, if I wanted to run a slide show of my pictures, all I had to do was get into the pictures folder and click "Slide Show." It isn't that easy any more. It looks like the guys that developed the current software are trying to come up with a complicated solution to a simple matter. Ask me again in 6 months and maybe my answer will be different. As I said in my review summary, "The jury is still out."

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything‘s OK except way too much email from Best Buy!!! Let your customers opt in; don’t make us opt out!!! Assume we don’t want to hear from you and you’d be correct If I just bought a laptop from you why would I want to buy another one From you in barely a month??? Even now, you won’t let me submit this without my email address, yet again!! You’re sending me this review so you have it!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Must Have!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 is a must have. Handle all your personal and business needs with Office 365. It doesn’t get much easier. Recommend to anyone and everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office Suite for just about every need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I mostly use Word and Excel for everyday needs it's nice to have access to the other office products as needed. A decent price for the individual user.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always loved this product it was simple to install. Just hate that you have to purchase it every year now wish it was still a one time purchase software like it use to be.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    a must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not have an issue with the product but just the fact that Microsoft makes you renew office annually. The product is a must have for business and there were no issues purchasing it.

    I would recommend this to a friend