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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38736 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1087 Showing 21,721-21,740 of 38,735 reviews
  • Rated 3 out of 5 stars

    Microsoft 365

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt work very well on my tablet. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Quit trying to make decisions for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MS is standard and in general, I like it. I don't like how xls, word, open in Office 365 with a screenful of template choices. I'd rather have a blank doc or spreadsheet open and then a way to choose templates if I wanted them.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there, Many of the updates made to Office were from feedback we received from consumers like you. Microsoft has many free tips and tutorials available to assist you with using Office 365 at: https://support.office.com/ . We hope this was helpful to you Microsoft

  • Rated 5 out of 5 stars

    Great download using a product key

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even better than the old version I was using, and very easy to install. My old files load without a hitch, and lots of New features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    How it's working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How it's workingit performs very well for what I have needed it for. My expectations were not set high due to previous experiences but this one has been great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever since I've installed Microsoft 365 it's been easier to access and use all the programs associated with it. I'm able to utilize and edit documents now.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Software not easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to engage the geek squad to download this software as text instructions were not easy to follow. Still confused about the icons and what I can do within the programs.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ridiculous setup; after having purchased the personal 365 version in Sept/2020, now need to upgrade to the family 365 version and there's NO WAY TO DO IT without buying family, installing family, deinstalling personal, and then calling Cust Svc to get the remaining 4 months of personal credited back to our account. What should have been a 10 minute upgrade is now a 4 hour waste of one's life just b/c we purchased 365 from Best Buy instead of from MSFT directly.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    The Best Buy techies are aewsome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks BB techies for allowing this older dog some new tricks. the Office Suite is vital for making an Ok presentation pop... You make it seem so easy...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a huge fan of yearly subscription software, but the price is not bad, and the products are necessary, so it is a good option.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    get the latest version of software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We do not normally keep up with the latest version available, but now with the annual subscription, we will be able to have the updates.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad salesman

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey salesman presented this as a antivirus protection. Being the first computer I've ever owned and to be taken advantage of this situation don't find out it's not an antivirus protection plan until I get home once I get home I'm stuck with it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for beginners to Word, etc.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so simple to install. Love Office 365 - I've been using microsoft products for years and have always been very pleased with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for documents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is currently writing a book. Before receiving the Office 365 she had writings on her phone and paper. Now they are all in one place. On Office 365.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft office is a must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first time buying office with a annual renewal but otherwise you don't get the software updates and considering my current outlook is corrupted I see no other choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bonus buy with my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a Microsoft Office fan and use Excel daily, so when I learned this came with my laptop, I did a happy dance. Easy to install and wonderful to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic product, worth the buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a college student, this is one of the purchases in my life that I use everyday. It is definitely worth the buy if you plan to use Microsoft office quite often.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great bundle for home and student use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very reasonable cost software package, works well on all our systems mac and pc. Really helped the creativity and productivity of our college age kids.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Retirednottired

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nope, I no longer like MS - for ANYTHING. MS Office used to come loaded with the computer. Now, they "give" you a whole year "free", then you are charged every year after that. Why?...because of all the "enhancements" (?) Currently it's $100/yr but that's always subject to change. Nope, unless you're a Geek, stay away from Microsoft.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    As always - micrsoft software works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for the home use. Easy to install. HOWEVER - Best Buy requires the user to OPT OUT of auto renew. During the payment process, Best Buy screen REQUIRES the buyer to accept the knowledge that this is an auto renew purchase. I NEVER like this type of process - so BEWARE. You have to OPT OUT of auto renew or your card will be automatically charged for the next year. You can not even complete a purchase without agreeing to this. I would NOT have purchased this via Best Buy that day - but I waited too long and needed it ASAP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Power User

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about Microsoft office, home and business. I’ve used these products for so many years and will continue for many more.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. We love hearing from long time users. We're glad you are enjoying Office 365 Personal. If you need anything feel free to reach out to our Customer Support Team: https://aka.ms/AA4jrpj.

      Have a great day,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft