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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38737 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1139 Showing 22,761-22,780 of 38,736 reviews
  • Rated 5 out of 5 stars

    It's Microsoft Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can be said, it's office. In my opinion the most needed software for most people in the workforce. Works as expected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great and easy to install.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install and use. Was apprehensive about a subscription, but now it will always be current.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 Personal

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy purchase. They had exactly what I was looking for. I will be back to renew!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Couldn't cancel

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product as part of a bundle, but somehow during the product search the product dropped to an older version. It was my mistake in not catching the version change. I called the store to cancel the order. They told me to go on line and cancel it. I could only cancel the hardware. There wasn't an option to cancel the software bundled with the new laptop I had previously selected. I called the 800# went through 3 different depts. and spent an hour and 20 min to confirmation the software package was canceled as well. They said it was take up to 8 days for the credit to post. 18 days late still no credit. Tried to call Worst Buy back on their 800#. It said due to higher Coronavirus we can't take your call and disconnected the call. LAST TIME I WILL PURCHASE FM best buy.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Nick,

      We're sorry to hear that your order didn't go the way you hoped and that you are having a hard time connecting with Best Buy to get help. We would love to help you if you need any help getting Microsoft 365 Personal installed in the future.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Does exactly what you need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software works great. The only thing I would recommend is that you buy the license for more than one computer. I wish I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Far So Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Far So Good, I Really Like The Office 365 Personal But I Do Wish That I Didn't Have To Renew It Every Year

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install and works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first time installing Word products on my computer. Great price and quality products!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this software for the new computer we bought. This software package has all the basics that we needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sum it up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot go without this in my line of work.i need it for files, letters, excel, data sheets, and all other important documents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who would buy a new laptop for a student and not buy office 365?? This is a must have addition for students of all ages!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a laptop that came with a free Microsoft office 365 for a year so I'm happy to have this free for a year, easy to install.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not sure yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have yet 2 c. I was not able 2 download it. Had 2 bring it to Best Buy to have them up load it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Business essential

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been working very well. Have been able to make business letterhead and receipts that are professional looking.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Office 365 FAIL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After telling the salesman that I needed to run office 365, and that my computer was running VISTA (yes, I know old), he sold me office 365. It will not run on VISTA. We had tried to install, so had scratched the number, so could not return. Money thrown away. Total waste. Thanks, not. Be absolutely sure on your own that the software will work on your computer. I did not have reading glasses with me, and depended on the salesman to read the back of package, My error. My loss. I do use the Geek Squad with great success. Not down on Best Buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love Windows

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office is great for personal use like that its monthly now so you dont have to pay all the time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought a new laptop and can't like without this software. I haven't found anything that does it quite like Office 365

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    stay on top of things with Microsoft 365

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Managing appointments, plans, budgets, you name it—it's all easy with Microsoft 365.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great office product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Microsoft office product on the market. Easy to follow instructions for downloading and installing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am used to word processor on a computer. This program is a little difficult to get around. I'm still trying to find my way around it. I think once I master it this will be great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work, work, work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My nephew is enjoying all the programs and benefits from this product and he doesn't have to use a disc to install either!

    I would recommend this to a friend