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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38773 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1468 Showing 29,341-29,360 of 38,772 reviews
  • Rated 1 out of 5 stars

    Online is trash

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again, horrible experience. Would not accept my credit card - only debit card. "Help" person could not help. I need the software, but not the hassle. Same with my Best Buy Membership a week or so ago.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to load

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to load myself without too much difficulty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am use to the product but not the cloud-Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office is easy to use and it came free for a year.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unhappy user

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry we now have to pay a yearly fee for these programs. Nothing for nothing anymore. No choice for most computer use. Recommend out of necessity only.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    WORD is Plenty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just needed WORD, but had to get this. Microsoft is challenging. Windows 10 was infinitely better for me. And so were its predecessors.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Office 365 Personal 1 yr subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of one year renewals on software. Unfortunately needed to use the software for 2 documents and that's it. I'll be luck to use the software again. Unless something comes up. Just think this is a joke, when one purchases an item and only gets to use the product for a year.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife says it is good M wife says very helpful in her work.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but I wish that it was easier to install and easier directions for use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price for something we needed anyway

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like many people we require access to Microsoft Office products for collaboration with our colleagues. Purchasing the subscription at the bundle price made a lot of sense and saved us money, especially considering we would be updating the products on an ongoing basis anyway.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Looks good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not exactly what I was expecting. Really haven't used it eve tho I did install it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    office software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only bought because bought a new pc and needed for older existing files using office suite. No disks. Download only and Annual fee. Seriously they got you on this.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Is Outlook Slow?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 2013 Outlook for my new all-in-one Dell desktop. The computer seems fast in practically every respect, but Outlook is very slow to load incoming emails -- even after I've pushed the Send/Receive buttons. I know it's slow, because my smartphone receives the emails well before I can bring them up on the desktop.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Never downloaded it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't need it. Don't use it. Don't care. I don't use these programs on my laptop.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for temporary use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this to purchase a year subscription of Microsoft Suite. Just needed it temporarily to create a resume and apply for jobs. Great for someone on a tight budget that cannot afford to purchase the permanent program. This also gives you to renew the service after the one year subscription is over.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Publisher is my go to for creating calendars, flyers and other business documents. The only reason I rated this suite with an average score is because of the subscriptions. You cannot buy this out right instead you are charged $60 some per year.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works as it should. Good purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Office 365 is Very Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up my Mac with Office 365. There was a problem that surfaced 4 days later when I realized that none of my messages were being sent. Had to take computer in to have the Geek Squad at store diagnose problem. I don't know if it was faulty installation or Office 365; everything fine now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oh I need this

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As much as I’m accustomed to CD software process, I have learned to embrace the evolving technology of today. Office 365, downloadable. Easy to set up. Fast, working and up to date excel, outlook, word and more. A bit pricey but I’m after quality so I’m good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office for Apple iPad from a PC Guy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switching from a PC Windows environment to Apple was a step up once this Office 365 software was available. It allows me to have the iPad for instructing, while still using the Office suite of tools I am most comfortable with. It is a Win - Win.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    long time Outlook user

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    disappointed, right out of the box issues with outlook 365...best buys help me once, said to call back if I continued to have issues, one week later still having the same issues, now they want to charge me for phone service....thanks Best Buys!!!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We would love to help you with this. If you need help you can always reach out to our Customer Support Team for help here: https://support.microsoft.com/en-us/contactus/.

      Best,

      Nelson
      Microsoft Customer Care Microsoft