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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38775 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1482 Showing 29,621-29,640 of 38,774 reviews
  • Rated 3 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good system. The down fall is the annual renewal. I would rather spend a little more and own the same product. However the system I could buy out right didn’t have all the extras

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    As they say, "Nothing to write home about"...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This "new" version of Office is about the same as the old Office only with more bug fixes. I didn't notice any "real" improvements. I'm not a big fan. Will probable go back to the previous version of Office. Note: Kinda like what everyone did when Windows 8 was introduced.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gotta have it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great for my home needs. I was a little disappointed that the phone tech tried to up sell me on additional security, otherwise he did a great job of getting me going when I could not get it to initially load.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't really have an opinion on this product right now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cloud-only MS Office

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm used to the full-featured business version I use at work, which allows me to work online or on the desktop app. Otherwise, it's similar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was the old subscriber with outdated products. This keeps you current with the latest applications so you are always up to date. Love the convenience but don’t like the continual costs but it is the cost of doing business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good software suite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use word, outlook, and excell for my home office and have nothing but good things to say about the office 365 suite. It's user friendly and has everything I need to run a home-based business. I would recommend it to anyone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Andree thoughrs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    See review above very disappointed in this whole purchase experience with this computer. It was very very unfortunate. Read my above report doubt if I’ll be back.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 is Great But....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You don't have to purchase the in-store addition any longer because when you get your email from a company like Godaddy, you can get Office 365 with the subscription. That way, your email and office subscription are nestled in one package.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seems like this version is actually "improved."

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm transitioning from a desk top to a laptop and using a new version of Windows at the same time. My overall impression of Windows is extremely positive. Plus - I can call the Geek Squad if I run into trouble.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not able to return

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give it zero if I could. Not for the product itself but Best Buy policies include digital content. My wife ordered this along with my daughters laptop not knowing we already had a subscription. We Never downloaded or even opened the digital content of the email but BestBuy policy is you can’t return these types of purchases. That is terrible customer service for something ordered by mistake. And yeah I know she should have checked with me first but with the pandemic and a crashed computer she was in a hurry to get my daughter a replacement so she could do her online learning assignments.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excel is tough with a touch screen. Need lots of practice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 is a quality product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 is the online version of Microsoft Office. It contains Word, Excel, Powerpoint, One Drive, Calendar and a few others. It updates as needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always have up to date MS Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to go with Office 365 in lieu of standard MSO because it was on sale. Basically its the same cost as standard MSO if you look at it in terms of 4 year cost. after 4 years your standard MSO is dated while Office 365 is always on the latest release.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Digital Download experience!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this produce in July and I’m still unable to use this product. I made a mistake of redeeming the product key using an account that I’m currently locked out of. I have called and spoken with a person in Geek Squad who forwarded me to a different department. Finally got someone in the software department who was suppose to cancel that product key and email me another. That was last Thursday and I haven’t received an email yet!!! Im so frustrated dealing with this. I called again on yesterday and I was transferred numerous times and on hold for over 30 minutes so I hung up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for traveling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The firestick we bought is an excellent investment because you can take it anywhere and plug it in with WiFi and watch the great sports and movies or whatever your into with 4G clarities it’s awesome thank You Amazon

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product! Love the versatility.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office is not new to me, I have enjoyed the different versions over the years, but- I don’t like the “Subscription/Rental” program. It’s almost as bad as leasing a car. What happened to a “one-time” purchase?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    MS Word sucks. Pages is sucks b/c incompatibility.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple's Pages is far better. However, you cannot convert it. So MS Word it is.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Barely use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Mac and it is totally different from PC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If you are a student then you need Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 Personal, 1-year subscription is a must. Not only am I a student but I am planning a wedding, a pageant for a nursing home, and a mom. I am able to do so many things using all the different Office features. I recommend having Office 365!

    I would recommend this to a friend