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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1489 Showing 29,761-29,780 of 38,775 reviews
  • Rated 2 out of 5 stars

    Don't like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came with my new tablet, I don't like the fact you have to pay a monthly fee so I will be using another office program. I believe these companies doing this are going to lose customers, Photoshop is doing the same thing and I won't be using them either.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Why?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of the yearly subscription. The guy who helped us out in the store did not mention it was a yearly subscription instead of the one time price option that we were interested in. Be careful!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Same problem with windows

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They make owning things harder and more expensive!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    always excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i give it a three start because now there is a yearly fee instead of just buying the product. otherwise it is like always a great product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    What can I say, it's Windows

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows Office is Windows Office, It's a good product, always has been. The fact that you get automatic upgrades compensates for the fact that you cannot buy the program outright, but must lease it for a year at a time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    1 year subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don't like having to login to my account for updates, etc. The software is fine though. I'd rather purchase a disk because I live out in the country and don't always have connection.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geezer is happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I got this version of Microsoft suite! It is easy to use, even for someone who would like to go back to 2000 version.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Microsoft Outlook 2016 Over-rated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outlook 2007 was working just fine until one day...brought the computer in to get "fixed" and the next thing I know...I'm buying a new computer. OK...it gets better. Owning this new computer for less than 3 days the SAME malfunction began to occur. When Outlook was operating, my computer shut down. The computer was in the shop for almost TWO WEEKS. Fortunately for me, Chris Lloyd of Avon researched the problem and fixed the malfunction. I'm happy to have my computer back...but not so happy with Outlook 2016 [or Windows 10 for that matter].

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Still trying to learn to use it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I realize that the young people will just get on a computer and explore until they figure out how to use it. For us technologically challenged baby boomers we would like a manual with quick start instructions.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We'd love to help you as you are learning Office. Check out our Office tips and tricks page: https://aka.ms/AA4r1mp. It's a great place to start learning Office.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 4 out of 5 stars

    Slightly above average value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average value. Comes bundled with the core produts like Word/Excel/PP. Wished it was priced slightly lower given its only 3 month subscription.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good price for what you get

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expensive as office software has gotten it is nice to know that you can still get a good deal without sacrificing value. Not very easy to use if you are not proficient with Microsoft Office.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a fan of yearly subscription

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should but used to get the program when you bought your computer and only had to pay more money if you wanted to upgrade them days are gone

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Program

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure, it does not seem to be operating properly. Before i give a low rating, i am going to have somebody smarter look at and make sure it is not operator error.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I have not used it yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this. product before I found out that they are offered free for teachers and administrators in education. So I have not downloaded it yet because I want to know if that is indeed true.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Why an annual payment?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, I'm retired. Living on much reduced income. Hey, it's Microsoft. It's the standard. But why an annual fee? This really, really ticks me. I'm getting angrier every time I think about their gouging. I don't mind a one time payment, but the annual fee is, in my opinion, way out of line for no additional value. As to a recommendation, what choice in there? Yes only because Apple is even more expensive.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We do have other options for Office. We have a great help page that can show you the differences between our products. You can find it here: https://aka.ms/AA4rq3k.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 4 out of 5 stars

    like the updates

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure I wanted a yearly subscription for office however I do like the fact that as changes are made to the programming you get the updates and you don't have to purchase another new program and install when yours gets to be out-dated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really Useful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally got this for work but I actually use the programs all the time now. There are apps to download on your phone as well so you can view or work on things on the go. Very user friendly and helpful.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    disappointed

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never used. sales clerk said i would need it and i didnt and was unable to return so i was just out the money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Misleading information from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to my local BB bringing my tablet (which I previously purchased at BB) with me and told the sales clerk I wanted to have Excel and Word on my tablet. They sold me this product. I went on line and tried to download the software, but, it would not download because it was "incompatible." To make matters worse, because I had scratched off the registration, BB refused to give me a credit saying it was their "Policy." Thanks to their "policy" they now have one less loyal customer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What is it?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know what it is or what it does or how it would be helpful.

    No, I would not recommend this to a friend